Customer Ratings & Reviews
- Model:
- KD55X750H
- SKU:
- 6400728
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, easy setup, price, and Sony brand of the 55" Class X750H Series LED 4K UHD Smart Android TV. They appreciate the vibrant colors and find it to be a great TV for gaming. However, some customers have expressed concerns about the remote control, Wi-Fi connectivity, warranty, and the TV being expensive.
This summary was generated by AI based on customer reviews.
Unit Arrived Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for my Sony unit, but I am assuming my TV came defective, because the lag was unbearable (and I’m not that picky).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Evan,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We appreciate your time sharing your feedback. We apologize for any inconvenience that you experienced. You can isolate this issue by following the troubleshooting steps from the link below.
The TV Freezes When Watching a TV Program
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00167132
The TV Freezes or Displays a Blank Screen When Streaming Videos on an Android TV
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00141896
Also, we recommend that you always update the TV to the latest software version. For assistance on how to perform an update, refer to the How to perform a software update on your TV.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/downloads/00017095
In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Bad Tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to same some money and go with Sony lesser model love Sony So i thought it would turn out to be a decent tv with Sony that is all I buy! Boy was I wrong took the first one back because of a bad picture that is dull and with bad backlighting tried another and same problems , I am surprised Sony would be this bad! I have owned many Sony tvs over time but next time I will spend more to get the Sony I am used to.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jimv30,
Thank you for choosing and purchasing our Sony X750H Ultra HD Smart TV.
We really appreciate you for being a loyal Sony customer!
To your point, the X750H has a lower peak brightness than other Sony TVs in the H series line up.
We would recommend stepping up to a full array local dimming TV that has brighter backlight system such as X900H or X950H series TV.
Picture modes and picture settings can be adjusted to reach peak luminance of the TV. This can done by going to settings and picture mode. Vivid mode would provide the brightest settings.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Thanks again for shopping Sony!
Sincerely,
Vincent
Sonybad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow reaction time to changing any channel or app. Poor tv selection on my end
No, I would not recommend this to a friendTerrible backlighting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality picture. The backlighting is one of the worst I've seen. Consider getting the same price range LG, Samsung, or Toshiba before you consider this TV. I expected that paying a bit more would bring quality. I was sorely mistaken.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dodecaphonic,
We regret to hear that you are having an issue with the backlighting and picture quality of this X750H TV. What other devices are connected to the TV and how are they connected? To isolate this issue, please perform a power reset to the TV.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00159487
We value your feedback regarding the backlight of the TV. You can adjust the backlight to display the brightest whites and deepest blacks with this TV. Please check the link below:
https://helpguide.sony.net/tv/gusltnr1/v1/en-us/07-02_02.html
The brand-new TV has a one-year manufacturer's warranty. If you are unable to resolve your concern, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Should have stayed with LG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first TV that would not work with my cable TV provider.. I would say about half of my channels will work, the others are too fuzzy to watch. I've owned 3 other LG TVs that all have worked fine with this cable provider. I think Sony is trying to over complicate what should be easy.. All I can say is, I should've stuck with LG ... This will be my last Sony product ..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, PM71,
Thank you for choosing and purchasing Sony X750H Bravia LED Ultra HD TV.
Our TV should work with all cable TV providers. Sorry to hear that you have an issue with the cable channels. This is usually not the case with our TVs.
You can follow the guide here to isolate the picture issue: https://www.sony.com/electronics/support/articles/00141958.
Picture settings can vary depending on if you’re receiving a digital or analog signal.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H:
We value you being a Sony.
Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
- Cons mentioned:Refresh rate
Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible tv....bad picture..refresh is lousy..want my old tv back
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonytv,
We regret to hear that you're having issues with the TV. You can adjust the picture settings such as Brightness, Color, and Hue. Please check the picture adjustment settings below for your reference: https://helpguide.sony.net/tv/gusltnr1/v1/en-us/07-02_02.html
Also, we recommend that you always update the TV to the latest software version.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/downloads/00017095
If you are unable to resolve your concern, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
System crash
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every other day the system crash. Ypu have to unplug the TV for reset it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Leopoldo,
We're sorry to hear the issue that you are encountering with your TV. We'd like to troubleshoot and isolate the issue. Could you tell more details for us to better assist you? Is this happening when streaming apps of the TV or from an external device? Please make sure that software is updated as it includes key features, applications, bug fixes, and feature improvements.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony! - Kris
Thank you,
Kris
dissapointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SONY kd-55x750h does not have the option to move apps to usb drive. the android runs slow as it is, and not to be able to move apps in android does not make sense. please fix with an update.I bought this tv for android and 4K.if i knew this i would have got another tv.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NOTHAPPY,
We're sorry to hear about your issue with the TV. We apologize for the inconvenience. Unfortunately, the KD55X750H is not capable of moving the Downloaded Apps to a USB Storage Device. You can check the applicable products from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00223233
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color on this tv is horrible even if you try to adjust it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cint,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We apologize if you are having issues with the color settings of this TV. You can adjust the various settings of this TV to improve the viewing content.
Refer to the help guide for more details. https://helpguide.sony.net/tv/gusltnr1/v1/en-us/07-02_02.html
Also, we recommend that you always update the TV to the latest software version.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/downloads/00017095
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Major fail
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason the programmers forgot to give the option of turning off the front LED light and it’s very distracting when watching the TV. Returned this and plan on getting a different model.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shanu, We apologize for any inconvenience that you experienced. And we're sorry to hear that the unit had to be returned. You can actually turn off or dim the Illumination LED light on the front of the TV by following the steps provided on the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00070383
Should you need any assistance in the future, we can offer assistance by visiting our Sony Support website through this link https://us.esupport.sony.com/support/s/service?language=en_US and you can chat with one of our agents who would be glad to help.
I hope you consider our Sony products in the future. Thank you for sharing your feedback.
Sincerely,
Sam
Don’t waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like it! It never stays connected to the internet. It’s a pretty basic tv for the price. I don’t even us this one anymore. I went back to the one I was replacing. Keep your money
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Stephanie,
We regret to hear that you're having an issue with this TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. If the Wi-Fi signal drops or intermittently disconnects from the internet, please check the link below to isolate and resolve the issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00184183
If you are unable to resolve your concern, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Wifi always gets disconcerted
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv sucks. Always having wifi issue. Always have to hard reset to get the wifi to work again. Cant even return or something exchange after it failed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RibRob,
Thank you for choosing and purchasing Sony X750H Bravia LED Ultra HD TV.
We regret to hear that you are having an internet connection issue with your Sony Bravia. This is definitely not the customer experience we want you to have. One of the best ways to isolate this issue is by updating the firmware of the unit: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/downloads. The software update includes key features, applications, bug fixes, and feature improvements. If still unresolved after updating the software, we can follow the guide here to further isolate the issue: https://www.sony.com/electronics/support/articles/00151038.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Blurry
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned bravias for years but never again I’ve been trying to get the number to the general manager of the Altoona store and have gotten run around entire time totally disappointed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jeepers88,
Thank you choosing and purchasing our X750H Ultra HD Smart TV.
We apologize for any inconvenience that you experienced. This is usually not the case for our TVs nor the experience we want you to have.
If you still have your TV, we would love to help you walk through and troubleshoot any issues that you're having with our TV.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Base model...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box it was not good. Screen was very dirty and overall didn't like it. The Best Buy store took it back with no issues and I got the 800H instead which is awesome.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Msarp,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We apologize for any inconvenience that you experienced. Good to hear that you received the replacement. In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sammie
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was trouble setting the tv up and now it’s not working very well. Weird stuff happening like it won’t turn on and sound goes in and out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sammie,
We regret to hear that you are having issues with this TV. Has the problem occurred before? What other devices are connected to the TV and how are they connected? In this case, we recommend following the troubleshooting steps from the link below:
My TV has no picture, no power, or the LED light blinks/flashes red
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00153674
How to establish an HDMI connection between a TV and other device.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00153674
Also, always update the TV to the latest software version to improve the performance and stability of the TV.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/downloads/00017095
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Do not buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has to be hard reset almost daily. It automatically zooms in and the only way around it is to unplug it and reboot it.
No, I would not recommend this to a friendWorst tv ever
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A random guy at the store tried to warn us not to buy this tv. We have had so many issues with it.
No, I would not recommend this to a friendHorrible Sony! Should’ve followed my first mind!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase this tv as an open box(what I normally do) but this time this TV is horrible. I should’ve just stuck with the Samsung.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Porsha99, We are sorry that we failed to meet your expectations with the X750H TV. We would like to know more about the issue you are having with the TV so that we can deliver a better experience. May we contact you directly to assist you? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X750H: We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter. Thank you for letting us help assist you. Sincerely, Kris
- Pros mentioned:Ease of use, Picture quality
Lovely TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.lovely colors , easy to operate , nice price. It wont be that good to be used in bright , daylight room.All in all very good one.
I would recommend this to a friend Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second sony and it has dead pixels. Will shop with Samsung.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Will,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We're sorry to hear about the dead pixel issue of this TV. High-precision technology is used to manufacture LCD and OLED displays to maintain a high standard of operation. However, with all LCD/OLED screens, regardless of the manufacturer, there may be a small number of dots that do not change color. This is normal operation for all LCD and OLED screens from all manufacturers. Most defects are noticeable only when an all-white or all-black picture is displayed. They shouldn't be noticeable under normal operation.
We want to improve your experience with our product. In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay