Customer Ratings & Reviews
- Model:
- KD55X750H
- SKU:
- 6400728
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, easy setup, price, and Sony brand of the 55" Class X750H Series LED 4K UHD Smart Android TV. They appreciate the vibrant colors and find it to be a great TV for gaming. However, some customers have expressed concerns about the remote control, Wi-Fi connectivity, warranty, and the TV being expensive.
This summary was generated by AI based on customer reviews.
Sony TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Sony TV - great service at the Bethel Park Store. The person that helped me choose was fantastic!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestbuySonyTV, Thank you for sharing such an excellent shopping experience. We are glad that you are satisfied with your purchase. Because you do like them so much would you mind updating your star rating to show other buyers how great they are? Your X750H is powered by our 4K Processor X1 that provides rich, real-world detail in your favorite content. HD content is upscaled to near-4K resolution with 4K X-Reality PRO using a unique 4K database. And TRILUMINOS Display, powered by our X1 processor, reproduces lifelike color and detail to enjoy your favorite movies & shows like ever before! Thank you for choosing Sony! -Jess
complicate tv changer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not what it was supposed to do unable to hook-up with app and tv changer not user friendly
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi frustrated,
We regret to hear that you're having issue with the TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. Lte's isolate this issue by performing a power reset and configure the network settings of the TV.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00159487
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00127011
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Not 55 it’s 50
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I measure it shows 55 inch in the box. When I took it out of the box It would be 50 inch. So disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ravi,
Thank you for choosing and purchasing our Sony X750H LED 4K Ultra HD TV.
We apologize for the inconvenience. Diagonally the measurement of the TV screen is 55 inches. The length of the TV screen is 48 7/8 inches while the height with TV stand is 30 3/4 inches, without TV stand the height is 28 1/2 inches. You can check the specification in our support website.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Ease of use, Picture quality
Great Choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Great picture and so easy to use! I highly recommend!
I would recommend this to a friend TV is terrible quality.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the tv for just over a year and it just stopped working.
No, I would not recommend this to a friendDefective Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bottom half of the screen stopped working after 28 days.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DefectiveProduct,
We regret to hear that you're having an issue with the screen of this TV. What are the devices connected? What is the current source? The issue might be resolve by performing a reset. In this case, please follow the troubleshooting steps provided from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00159487
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Picture quality
Great Picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As usual, Sony TV’s are beautiful and dependable. The remote control though leaves much to be desired. it will only power the tv on or off. i use a Sony receiver for HDMI and no matter what I do, ai can’t get the remote to show it’s menu. worked originally but no longer. TV picture is stunning!!!
I would recommend this to a friend richard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV not working It looks like Sony does not know how to fix a TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi replacement,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We're sorry to hear that your TV is not working and we apologize for the inconvenience that this may have caused. What has changed since it last worked? This TV comes with a 1-year limited manufacturer's warranty.
In any case that you need our assistance, please follow the instructions below.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Keep looking!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality picture. Overpriced for what you get.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nothappywiththis,
We regret to hear that you're having an issue with the picture quality of this TV. In this case, you can adjust the picture settings for your best viewing experience. You can check the link below to follow the instructions to change the picture settings on your TV.
https://www.sony.com/electronics/support/articles/00190409
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
CANNOT PAIR BLUETOOTH HEADPHONES TO TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your geek squad is great, but I am disappointed in the tv.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lobster,
Thank you for choosing and purchasing our Sony X750H LED 4K Ultra HD TV.
We're glad that you appreciate the service of the Geek Squad. We apologize for the inconvenience. The Bluetooth function of this TV will work by pairing the Bluetooth keyboard and mouse to an Android TV device, this is low energy Bluetooth. There are different specifications of Bluetooth. This model doesn’t have the A2DP (stereo audio) standard. This would be found on the X900H and above.
In any case that you need our assistance, you can follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Ease of use
Sony makes the best televisions!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very good television for the price. It's bright, easy to use and does everything I want it to do. And hopefully it lasts 18 years like my last Sony did.
I would recommend this to a friend - Pros mentioned:Tv quality
Sony TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv, great price, quality is good too. Overall a great product
I would recommend this to a friend - Pros mentioned:Picture quality
This TV is da bees knees
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't bought a TV in years. At my old place there wasn't really room for a nice flat panel and the prices are only just now to where I think the bang is worth the buck. Normally I go with Samsung panels but then I saw this with the Android OS and it was on sale besides. I have a couple of App only or web site only subscriptions such as DC universe which can cast to a compatible TV but with this guy it doesn't have to cast because you can load the App into the tv and just access it that way...Wowsa! There are literally piles of TV apps (a lot of them free or free/pay options) in the google store for stuff like the History Channel, TNT, ABC news just lots of stuff... so much it takes a long time to look through what's there. Someone in another review mentioned issues with Hulu well maybe that was just fixed in this update, it works fine now. This beast weighs about 40 lbs you definetly need two to lift it out of the box (A screen this size is fragile and must be handled carefully) and maybe an extra person if you're going to hang it on a wall mount. I bought Best Buy's delivery/premium install (not realizing that the mount itself was extra..aaack well I had coupons so even paying for the mount an extra hundred dollars for a static tilt only mount it was still a decent deal for a 55" TV). The unit sounds really nice with the built in speakers but like all these you can connect a sound bar or fancy sound system via cables or bluetooth. You can link your google account to the tv so you can see your google goodies (calendar, gmail, etc.) and there is voice control but I haven't ventured into setting that up yet. I have wifi in the house both 2ghz and 5ghz it does not appear to be able to use the 5ghz network but does fine with the slower network. You will need to laboriously input your wep key no push button support here that I could find. This unit does have an RJ45 jack on it if you have wired network in your home. To my eyes it's a beautiful panel sometimes maybe a touch dark but that can be adjusted in the settings menu, I'm sure a super picky person might disagree. I bought a 700 dollar tv I am not expecting the quality of a 2k TV. I like that I can download spotify and pandora music apps..I leave the music on for the dog when I'm gone this way I don't have to run it on the computer now. Basically the Android OS has turned this tv into a giant tablet without touch capabilities. I've only had a few hours to play with it so far but the picture is very acceptable and the sound is great, I have a sound bar don't need it it is very powerful and sounds nice no scratchy sound at high volume and voices are clear which is where most tv sound falls apart, no center channel. Bluetooth capability should let you hookup a stereo bluetooth headset if you wanna watch tv and not wakeup the whole house. When we first plugged it in and entered the router wep code it took about twenty minutes to download a system update so just expect that you won't be able to use it for a little bit when you start it for the first time. The best buy guys were efficient and professional and gave a basic rundown on how to operate it. Very happy with my purchase, I did buy the warranty since you just never know and a hundred dollars is better than a lot more if the tv dies a premature death.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suem, We're glad to hear that you appreciate the general performance of this TV. The X750H is powered by our 4K Processor X1 that provides rich, real-world detail in your favorite content. HD content is upscaled to near 4K resolution with 4K X-Reality PRO using a unique 4K database. And TRILUMINOS Display, powered by our X1 processor, reproduces lifelike color and detail to enjoy your favorite movies & shows like ever before! Thank you for choosing Sony! Jay
- Pros mentioned:Picture quality
TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exelent product nice TV Sony is the best it's pricey but exelent image.
I would recommend this to a friend - Pros mentioned:Price
Great TV for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great Tv for the price! I bought it for my ps5
I would recommend this to a friend Still good 5 years later
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV. I’ve had it for 5 years & I’ve had no issues.
I would recommend this to a friendDriver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been shopping at Best Buy for 22 years, no regrets this is my favorite store
I would recommend this to a friendOk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has worked well but now yr 3 something with the smart connection is wrong
I would recommend this to a friend- Pros mentioned:Picture quality
Antenna channel guide problem.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is great. We use OTA antenna for local programming and stream using Spectrum. Problem is the channel guide for local programming always says "no event information". Once you view a channel the guide loads for that channel only, no others. You need to view each channel a few seconds for the guide to download the info. We have 70 channels so that doesn't work. Worked with Sony support for 1.5 hours to no avail. They couldn't say what the problem was and suggested talking to Gracenote, software developer for the channel guide. I really like the set and wondering if I exchange it for another will it have the same problem. Sony couldn't say.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JGR, thank you for your review. We are pleased to hear you are satisfied with the amazing picture quality of our X750H. We are sorry if you are encountering an issue with the Program Guide. This is usually not the case and the experience we wanted you to have on our product.
Some of these issues can be fixed by following the steps provided on this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00124784
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case ID:
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
- Cons mentioned:Reliability
Problematic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this TV for about 3 years and it has had problems since shortly after I bought it. It freezes up to the point that the only way to get it running is to do a hard reset. I've had to do this several times, and then go through the entire setup process over again. Not a good buy. Also the picture doesn't sync well with the audio.
No, I would not recommend this to a friend