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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 957 reviews

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Rating by feature

  • Picture Quality

    Rating 4.1 out of 5 stars

  • Sound Quality

    Rating 4.2 out of 5 stars

  • Brightness

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 55" Class X800H Series LED 4K UHD Smart Android TV for its exceptional picture quality, with many noting how bright and vibrant the display is. The easy setup process is also widely praised, with users appreciating the straightforward navigation of the TV's settings. While some customers have concerns about the Bluetooth connectivity and the smart TV's functionality, the overall positive feedback on the picture quality and user-friendly design make this TV a popular choice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 957 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Impressive TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality of this TV is by far more superb than the Samsung it's replacing. I am so impressed and happy with my replacement TV choice. First time Sony tv owner. The only thing Sony didn't do well with this TV is the sound. Will definitely have to invest in a sound bar at some point. Still not impressed with Android app service. Missing Frndly tv app, Apple TV app, Beachbody streaming app, and a few others. I enjoyed Samsung's Tizen interface better. The "home" screen for Android looks cheap, IMO. Best Buy store members and delivery personnel were on point and great to work with. Very friendly. Buy the tv warranty with them..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Linnea, we're glad you like our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. You need to install the Apple TV app, which includes Apple TV+, onto your Apple device (iPhone, iPad, or Mac) and then use the AirPlay 2 feature to display (mirror) content playing on the app on your device onto your TV screen. The availability of Android TV apps is different depending on the country or region where the TV is being used. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    great picture

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and pretty light weight. The sound could be better but I purchased a sound bar so it's ok.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, medguy79, We are glad that you like the picture quality of your new XBR55X800H. With X800H, you will experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We value your input and appreciate your feedback about the audio quality. Thank you for trusting Sony! -Vincent Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Sony 55" Class X800 TV review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just want we wanted. Clear picture, easy controls. Geek Squad mounted on our wall and attached the new Sony sound bar underneath the Sony TV. Well done Geek Squad too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobJ, we're glad you are enjoying your new TV together with your soundbar. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Color, Tv quality

    Rated 5 out of 5 stars

    Best room TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV that replaced the one in my room. Shows great colors and smart TV functions are all amazing. Would recommend this TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alec, Sounds like you made an upgrade! Glad to hear that you are happy with the picture quality and features of your new 55" X800H TV! With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback.-Carl Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Color is very sharp. Didn’t realize our old TV was so bad. Best Buy was very fast with delivery and we set it up with no problem

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Suschrot, Thank you for sharing your great experience with your new Sony TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. Thanks to our Motionflow XR technology, you will experience movies, tv shows, and games with smooth and clear motion, that way, you never worry about missing your favorite part. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Great Value for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent tv with great features and a great picture near OLED performance, excellent value. Easy to use, 4 HDMI inputs, great sound, easy to setup

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KappaStein,

      You made the right choice! With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony makes a quality TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a PS4 pro and I had a TV with no HDR. Now that I have this TV, I feel like I’m actually getting the enhanced visuals the Pro is capable of. Recommendable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DrArkham, We're very pleased to hear you're enjoying your X800H TV. Our X800H is powered by our X1 processors reproduces more colors than a conventional television. It analyzes and processes data in every image to make colors even more natural and precise so pictures are closer than ever to real life. -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best Buy ever

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still use this till this day amazing tv supports everything on the new Xbox but the 120hz

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    The Sweet Spot Between Price-Performance-Quality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe that this is the best TV purchase that I have ever made. The 55" X800H seemed to be the sweet spot of price and performance. I mainly use this TV for console gaming and streaming video. - Love the Google smart TV interface. Very responsive and intuitive - Gorgeous Picture: I'm not an obsessive audio/videophile, but this TV is 10 out of 10 as far as the picture goes for XBox/Playstation gaming and Streaming Video - Love the Sony Remote - Sufficient number HDMI of inputs for multiple devices

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonathanJerkerson, we're glad you love our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. Thank you for the feedback and for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture with vibrant colors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture with vibrant colors. The black and white are very good. Have not had any motion blur on my XBOX, PS4 or watching sports. TV needed little adjustment after set up. Most of the factory settings pretty much are good for my viewing. TV even makes my older console games look really good. I also connected a Sony receiver to this set and they work flawlessly together. Great TV, very happy with the picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Exceptional Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this 55" X800H Series LED 4K UHD Smart Android Sony to replace our main TV. It has exceptional color and sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OceanDrive, we're glad you like our product. With the X800H, you'll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. It analyzes and processes data in every image to make colors even more natural and precise so pictures are closer than ever to real life. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony 55 “, X800H Series, is a Winner!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and sound. Just the right size for the room. Easy instructions for set up. Always like Sony products.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WINNER, Fantastic! We're very happy to hear you're enjoying the excellent picture and sound quality, ease of setup, and it fits perfectly right into your room. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv! Great price! Beautiful picture right out of the box!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fantastic television

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television is fantastic. It surprised me actually. 4K is amazing. Easy to use. Easy to put together (however see below) Android system & apps work well Only one issue: Beware of the unboxing directions It's a generic illustrated guide that DOES NOT accurately indicate all the parts. You might think that SONY did not include all the necessary screws & parts There are steps in the guide that do not exist with this higher end TV Almost all have to do with the assembly of the base

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HappyCustomer, we're glad you like our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great display

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this mostly as a monitor for my X1 DVR, and it's fantastic. I did set up a few apps on the Android system, and the only problem I had was that I couldn't find a good video call app that would use the external USB camera I bought for that purpose. If you're a serious audiophile you might want external speakers, but the sound is as good as I've heard from any builtin speakers

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony 55 inch tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV has a beautiful picture, easy to use. The geek squad set everything up and made sure I knew how to use remote.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lda81450, We are glad that you like the picture quality of your Sony Bravia TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. It's nice to hear that you were assisted well by our local dealer. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Color, Ease of use

    Rated 5 out of 5 stars

    Beautiful picture

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. The colors are rich. Connections to my Surround Sound Home Theater were easy and worked right away.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fireball, Thanks for this amazing review of your X800H! Choosing this TV will definitely be worth it! We're glad you find it easy to setup and you are enjoying the amazing picture quality and it works great with your Home Theater Sytem. Good to know that the combination of superior video quality and great sound improves your home theater experience. You’re now able to enjoy immersive, engaging cinematic experience in your home. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV the features are immersive and the X1 processor is epic in high action films. I wish the Prime Video app supported 4k natively with out a fire stick, it is on Amazon not Sony. The Android TV experience is emmersive plus HDMI 2.1 certified for the PS5 this year. Dolby vision is a great feature and auto adjust picture dependent on the movie settings for 4k not all 4k movies feature vision.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture. Easy set up. We live in an area of not great internet so unfortunately we cannot use some of the features.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture and sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good picture. The picture has very good cotlor and the remote is very user friendly. I am satisfied with this purchase.

    I would recommend this to a friend