Customer Ratings & Reviews
- Model:
- KD55X80J
- SKU:
- 6450688
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the picture quality, easy setup, price, color, and smart TV features of the 55" Class X80J Series LED 4K UHD Smart Google TV. They appreciate the great picture quality, easy setup process, affordability, vibrant colors, and access to streaming services through the smart TV platform. However, some customers have expressed negative feedback about the remote control, specifically its functionality and reliability issues.
This summary was generated by AI based on customer reviews.
Too many issues do your research before purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this T.V back in May been having some problems with the T.V turning off on its own and also Netflix app keeps crashing within 15 minutes watching a movie, tried everything and my internet connection wasn't the problem. I cant return because my 30 days has pass. Contact Sony and its a hassle to even get someone to assist with this issue. Not worth the hassle Sony puts you through.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shevene, We do apologize for the inconvenience this may have caused you. Let us help troubleshoot and isolate the issues on the TV. Please follow the steps on these links that may help resolve the issues.
For Netflix apps that keeps crashing:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/00130945
For TV turning off by itself:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/00032613
We'd like to make sure that you are taken care of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Not bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product but would not connect to some services
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cols, We regret to hear that you're having an issue connecting to some services. To resolve the issue, please check the link below and follow the troubleshooting steps:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/S1F0526
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sony going downhill
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony seems to be going downhill, because I bought 2 Sony TVs and have had problems with both. With this one in particular I have issues where the remote suddenly is not responsive, the TV freezes up, and it disconnects from the WI-Fi ALL THE TIME. At least once daily I am restarting the TV, which is ridiculous because I've had it less than a year and this TV was SO expensive. Sony's customer service is now outsourced too to India or Phillipines so trying to communicate with anybody is such a pain.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dallas,
Thank you for choosing and purchasing Sony X80J BRAVIA LED Ultra HD TV.
We regret to hear that you are having issues with your new Sony BRAVIA TV and we apologize for any inconvenience. This is definitely not the customer experience we want you to have. Please make sure your TV has the latest firmware by performing a software update. The updates will improve the general performance of your TV and resolve any possible software related issues: https://www.sony.com/electronics/support/articles/00119543. To further isolate the issue, please visit the links below for troubleshooting steps:
- https://www.sony.com/electronics/support/articles/00030297
- https://www.sony.com/electronics/support/articles/00184183
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J :
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
This is a No from me, dawg.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the worst TV purchase I’ve ever made. I’ve had this a year and contemplating whether to just purchase a completely different tv. It is constantly disconnecting from wifi, always giving error messages when trying to download apps, everything is a process with this thing. Constantly have to unplug and plug back in. I had high hopes for this Sony TV, but I’m highly disappointed. Would never recommend this product to anybody.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KayM,
Thank you for reaching out to us. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this to our attention. Allow us to help you turn this experience around. Please make sure that the TV software is updated as it includes key features, applications, bug fixes, and feature improvements. Please try some solutions on these links below that may help resolve if your TV Wi-Fi signal drops or intermittently disconnects from the internet and how to troubleshoot app-related issues:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/00184183
https://www.sony.com/electronics/support/articles/00013427
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
TV Damaged UPON DELIVERY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this in December during a special was remolding my house so wasn’t able to open it until may, the legs were missing and the remote and the screen was damaged and I called several times and the agents (angel) was the name given was extremely rude and was unwilling to exchange or offer any help and told me I have to keep broken product
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Entourage,
We are so sorry that you have received your TV damaged and the legs were missing. This definitely not the buying experience we want our customers to have.
Could you let us know if you’ve been helped by Best Buy? We want to make sure you get an exchange.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J:
We appreciate you and thanks for sharing your feedback with us.
Sincerely,
Jess
All I wanted was a tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took the 5th time to finally get a tv. The week before after 3 cancellations the tv when plugged in was broken. The Geek squad charge I should be refunded and $1,000.00 in compensation for the horrible treatment and incompetency of Best Buy. Do not think I will ever go there again, and everyone I know has been told about my experience and they cannot believe my story.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GypsyWoman,
Thank you for sharing your feedback. We do apologize for any inconvenience this may have caused you. This is definitely not the experience we want you to have. We value your input and greatly appreciate your feedback.
If you need assistance, feel free to contact us by sending email with below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
Sincerely,
Kris
Smart tv issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great besides the face that Peacock and Paramount plus won’t load/work. Super frustrating I’m probably going to take this back
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Caroline,
Thank you for choosing and purchasing our X80J Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Is the TV connected via wireless connection? (Wi-Fi) If yes, and if the TV is too far from the internet router, chances are some apps will be slow or not load at all. You may find this article helpful for your internet connection.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/00127011
If you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Open box tv wanted a new tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very upset. Maplewood store gave us a open box Sony. Cant talk with the store. Getting no help from the national line. Except they told us to bring the tv back or mail it back. Do they know what it takes to repack a 55". We wanted a new tv not open boxed. Can anyone help me get in touch with Dave or the manager? Thanks so much.
No, I would not recommend this to a friendBasic Entry Level LED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic entry level tv. I had a Panasonic plasma for years and it died on me. I bought this because of the price and was extremely disappointed with the quality. I ended up returning it and getting a samsung Q900.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Notimpressed,
We regret to hear that the TV was already returned because it didn't live up to your standards. Your feedback is greatly appreciated. We hope you'll consider Sony in your future purchase.
-Ralph
Software in the TV ruins the Tv
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software in the TV crashes alaways. I cant watch Netflix the tv exits and goes back to the home screen. The Tv is good the siftware ruins the TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy,
Thank you for sharing your feedback. We're sorry to hear the issue that you are encountering with the Netflix app. May we know if this is an app from the TV or from your connected device? If this is a TV app, is the issue persist on other apps on the TV? In the meantime, you may follow the steps on this link to resolve the issue if Netflix app closes or crashes upon launch: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/00130945
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Kris
Review of 55 inch Sony TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was delivered on June 7th, 2021. It died on june 22, 2021. Very, very disappointing!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Elett,
Thank you for reaching out Sony! We're sorry to hear the issue that you are having with the TV. This does not happen often and definitely not the buying experience that we want our customer to have. May we know if you've tried contacting the store? If not, please contact them at your most convenient time.
We'd like to help troubleshoot the TV. Please follow the steps on this link that may help resolve the issue if your TV has no picture or no power. https://www.sony.com/electronics/support/televisions-projectors/articles/00153674
We'd also like to make sure you are taken care of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Flashes Green Sony Refuses to Fix
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture flashes green over and over Sony refuses to fix or replace or provide proof that it will be fixed in the future, issue with model Sony refuses to fix or replace.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CaptTroyHandsome, Thank you for reaching out to us. We're sorry to hear about the issues that you're having with your TV. Allow us to help troubleshoot the problem. Does it happen when you're on the Home screen or while watching from your input devices? Can you still watch the movie you're watching while it flashes? If yes, you can power reset the TV by pressing the the power button on the remote for atleast 7 seconds until it restarts. If the issue happens when watching from your input devices, kindly check the HDMI connections and make sure its secured. If the issue persist, try resetting the TV to its factory default settings. You may refer to Step 2 in the link below : https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/00159487 . We also recommend that you update your TV with the latest firmware version. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/00119543. If you still need assistance with your TV, please email the below information to socialsupport@am.sony.com. Apologies if you disclose some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X80J TV. We are sorry for the inconvenience and hope to speak to you to resolve this matter. Regards, -Craig
Sony A80J
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture ok, sound is terrible. Very disappointed for it to be a Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mjenk,
We're sorry to hear about this issue. We apologize for the inconvenience. In this case, configure various settings related to the TV’s sound such as sound quality and sound mode. The actual display may vary or some settings may not be available depending on your model/country/region, TV settings, and the connected device. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.
For more details, refer to this link: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_02.html
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Memecat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had 2 bring it back , did not fit my TV stand, which was a 40”
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Memecat,
Thank you for purchasing our X80J 4K HDR Smart TV (Google TV).
We regret to hear that the TV had to be returned because it did not fit your TV stand. This is definitely not the experience we want to hear from you. We recommend using the stand that came with the KD55X80J which has a width of approximately 38-3/4 inch (983 mm).
Thank you for sharing your feedback and we hope you'll consider Sony in your future purchase.
Sincerely,
Erin
Not recommended
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV ever from Sony. Very slow and pictures quality mediocre
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Stontor,
Thank you for reaching out to us. We're sorry to hear the issues that you are having with your TV. Allow us to help troubleshoot the problem. May we know what are you watching? Are these apps on the TV or video content from an external device? May we know the devices connected to the TV and connection method? With regard the picture quality of the TV, the actual display may vary on the source, connection, and content you are watching. However, you can configure various settings related to the TV display such as color and brightness for picture quality, or screen size that can improve the viewed content on your TV. Please refer to these links below on how to adjust the picture settings and enjoy high quality picture with your 4K TV:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/00263533
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/00245141
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Junk tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crappy tv it’s always freezing n triping out I hate this tv
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Adam432,
Thank you for reaching out Sony. We're sorry to hear the issues that you are having with your X80J TV. This is definitely not the experience we want you to have with us. We'd like to take the opportunity to help and resolved the issue. May we know the content/source you are watching? Are you having issues on the TV apps or from an external device? May we know the devices connected to the TV and connection method? Could you provide us additional information for us to better assist you?
We'd like to make sure that you are taken care of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Sony smart TV—less than so-so!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Functioned fine for about 2 years. (Purchased in 2021.) Third year it started acting up. TV freezes up and no matter what function you’re using, you can’t use the remote control to operate the system. You have to unplug the TV to reset it. Also, have had problems installing apps like Apple+ and Max. Then, after successfully installing after several tries, these two apps would not function! This smart TV uses GoogleTV as its operating system and the experience was okay the first two years, then after that it was hit or miss with installing apps and getting them to work. Apple+ and Max finally started working after trying several times after the course of about 8 weeks. And the remote stops working randomly even with fresh new batteries. I do not recommend this product. A TV should work properly for at least 5 to 7 years before needing to be replaced. So, I’m not likely to buy another Sony TV. We also bought the 43” version the same year, and have had the same issues with it!
No, I would not recommend this to a friendBest purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv, it’s still working fine after all these years.
I would recommend this to a friend- Pros mentioned:Color, Picture quality
Great picture and sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and sound. Best colors and contrast I’ve ever seen.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bakku, We are thrilled to hear that you like the picture and sound quality of your new Sony Bravia LED TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! Vincent
- Pros mentioned:Tv quality
Great T.V.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this television to replace a Samsung AU8000 which made a horrible clicking sound when it was turned off. The Sony was a Google TV and totally integrated with my other Google devices. I'd definitely buy another Sony and that was my last Samsung.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoSamsung,
Thank you so much for sharing your great experience with us! We're glad to know you like your new TV especially its Google features. You definitely made the right choice. We always strive to best quality and functionality with our products. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris