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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1548 reviews

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Rating by feature

  • Picture Quality

    Rating 4.1 out of 5 stars

  • Sound Quality

    Rating 3.6 out of 5 stars

  • Brightness

    Rating 4.0 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 1,547 reviews
  • Rated 2 out of 5 stars

    Good picture quality, subpar Smart TV features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For reference, I already own a different Sony Smart TV that I have had a fantastic experience with. It runs with the Android TV operating system, and is easy to use, reliable and full-featured. Buyer beware, however - this 60" model DOES NOT use the Android TV operating system. Instead, it uses one based on Opera. The interface for accessing apps is confusing, if there is an ability to add a new app I could not find one. I also had numerous issues using the YouTube and Netflix apps - on YouTube I was not able to play over half of the videos I tried to view, and on Netflix the 4k resolution programming would lag, freeze and otherwise fail to work properly! I've since returned this TV for another Sony with the Android TV operating system and I am already much happier. Not worth it for the money!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jennifer, We are sorry to hear this issue on your television. You cannot download applications in this TV like an Android TV does have a Google Play a store. In Netflix issue, you can follow the troubleshooting steps from this link:
      https://help.netflix.com/article/en/node/230
      For more information about this TV, kindly check the specification and use manual: https://docs.sony.com/release//SPECS/KD60X690E_mksp.pdf
      https://docs.sony.com/release//Manual_4696721011.pdf
      Regards, -Jay sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The feature that sold us on the tv is the ability to dim the brightness. As a migraine sufferer this was a priority, a must have feature. The picture and quality is NOT affected. The sound quality is great! Definitely a great purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kjw1983, Good to know that you are happy with your purchase. You can check the operating instructions and specifications from this link for more details:
      https://docs.sony.com/release//Manual_4696721011.pdf
      https://docs.sony.com/release//SPECS/KD60X690E_mksp.pdf
      Regards, -Jay sony_US

  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly enjoy the product the price was superior to the other competitors. The picture is amazingly clear and sharp and light and dark transitions are crystal clear and do not streak or distort when watching fast action sport pictures

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound and picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 60" 4K TV was a replacement for our failing 55" 4K TV. Sony has definitely made some improvements to the overall sound quality. We will see how long this one lasts. So far, so good...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Get2knowGuy, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron sony_US

  • Rated 5 out of 5 stars

    Outstanding TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this TV for a year now. I have nothing but good things to say. Image quality is superb. I don’t do any gaming I opted for this model. Streaming & blu rays mostly. Vivid colors with deep blacks and excellent detail.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Budget Big Screen 4K TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this up during the Black Friday sale and it doesn't disappoint. Great picture quality and an exceptional value. Have always been a fan of Sony TVs and there is definitely nothing else better out there at this size for the price.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cant add new Apps . Opera Store is Disscontinued.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV...but will need a ROKU etc. as YOU CANT ADD NEW APPS to this TV. Funny Best Buy gives you "Sling TV" for 30 days BUT there's NO WAY to access it!!!No Opera Store either its discontinued. From the Sony Site Dear Valued Sony Customer, Sony notifies Customers of the discontinuance of distributing the Opera TV Store service (ver. 1.0) on Sony’s 2015 and 2016 (And 2017s) Android TVs due to the expiration of the contract regarding this service between Sony and Opera TVS. The Opera TV Store app will be removed from these TVs and the feature will not be accessible after 15th March 2017.* We thank you for your understanding and apologise for any inconvenience this may cause. * NOTE: This app closure does not affect the Opera Browser. Nice that they didn't tell us when we bought the TV. Notice they don't tell you in store and they sure don't offer the information.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with Sony bravia tv. Great sound and pictures. Wouldn't hesitate to purchase a second one. Easy to unpack and set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it. The picture is so precise.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who guided me through the purchase process asked all the right questions to make sure I understood what I was purchasing and what options were available to me regarding warranties and such. Thank you Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Overall!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned this TV for almost 6 months now and stepping up from a DLP this has been amazing! I love gaming on this TV more than anything else. the picture is crystal clear and is cheaper to run than my DLP was also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is amazing all the features work great and works perfectly with the ps4pro. People who gave bad reviews on this tv definitely don't knw what they are talking about and dont knw how to use this technology.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good price; good picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall happy with this tv. Good price, good design, and overall easy to use. The minimalistic app/smart tv features are a positive because i coupled it with a fire tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the easy smart features including all the apps hat are available. It can be a bit glitchy from time to time requiring to unplug and restart, but that is not too frequently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great Sony Product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture, good sound, though I do use SONOS products for my sound system throughout the house. This set replaced another SONY TV and I wouldn't hesitate to purchase it again. Very easy setup and use. I love

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the TV. Have it over the fireplace.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect television. Enjoy everything about it. Put it above the fireplace and makes the whole room seem bigger. Had to redo complete downstairs due to flooding. This helped made our flood a little easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv was an upgrade to our old flat screen. The sound is a bit of an adjustment to the other tv but it didn’t take long for us to adjust. The picture is clear and we are glad we purchased this tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture and a very good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv has everything I need. Can automatically hook up and play videos from my phone to the tv. Don’t use the smart apps much but tested them for good signal to my WiFi and is excellent with no freezing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this TV on Black Friday sale. We want another smart TV so we can cast iPhone content on the TV and also watch YouTube. Setup was easy. The picture quality is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super 60 inch TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were limited to a 34 inch vertical height limitation which meant we couldn't place a 65 inch TV where the TV would go, so we purchased this 60 inch TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My father-in-law watches a lot of TV and when it started acting up, my wife and I decided to get him a new TV for Father's Day. He loves it. Bigger than the old one and the picture quality is top notch.

    I would recommend this to a friend