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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1548 reviews

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Rating by feature

  • Picture Quality

    Rating 4.1 out of 5 stars

  • Sound Quality

    Rating 3.6 out of 5 stars

  • Brightness

    Rating 4.0 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 1,547 reviews
  • Rated 5 out of 5 stars

    GREAT TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    INSTALLED BY THE GEEK SQUAD AND WORKS GREAT SO FAR.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave from the Geek Squad was a HUGE HELP!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is a great buy, great price and worth it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good color ranges. Easy startup. Speakers are not good enough for a medium sized room. You’ll need to add some externals. Remote buttons sometimes stick. Can’t beat it for a Sony under $600!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DON'T BUY THIS IF YOU WANT A SMART TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a smart TV. You are limited to Netflix and Youtube. Also, internet connectivity is very cumbersome and requires entering the IP address of your network manually. The others are much easier. I returned this.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not compatible with the Xbox One X or S

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So the TV says HDR on the box, it doesn't however support true HDR. It doesn't support the HDR format that is used by the Xbox One X for 4k video and gaming and doesn't support the One S for 4K video.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this 60" SONY TV thinking if it goes on door buster sale on thanks giving day then I would get price adjustment, but all in vain best buy did not match the price!!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the picture, this is my first Sony brand. I’ve always purchased Samsung Tv’s I definitely like Samsung brand better the picture and extra features are better.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrsJay, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Rated 2 out of 5 stars

    Not a good smartTV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like this TV. Almost every time I use it, it will glitch, freeze, or lag so much it needs to be unplugged and plugged back in. Six months after the purchase date it had a software issue which ultimately resulted in getting a replacement TV. However, I did not receive a new replacement, Sony customer support said my only option was a refurbished TV. That being said the picture of the TV is great, but I wouldn’t recommend it to someone now that I know about the bad software.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t last 3 years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this tv in Nov 2017. It was of great quality for a while but then we started having issues with the tv when we hooked up the Roku. It would start the flashing of the red lights and the screen would not turn on. We reset the tv and it worked again. Then a month later the same problem, wouldn’t turn on and flashing red light (6 flashes). Tried resetting again with no success. Tried to look up a repair center. The nearest repair center is 3 hrs away!! With the Covid 19 pandemic we can not travel just to get tv repaired. Had high hopes for this tv but sorely disappointed. Too bad Sony didn’t have better customer service.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great while it lasted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Died less than 4 years of use. Was working great and turned off now refuses to stay powered up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible picture and TV odor set off smoke alarm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called Sony customer service and was treated rudely. The next day I went to Best Buy and returned the TV. Tv screen and images were green or off color

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Only comes with predefined App

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only comes with Sony predefined App, you can't installed any other app. So not user friendly. I returned the product after 5 days.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this on Black Friday great price but the picture isn’t the best would recommend going with the Samsung over the Sony

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Tv... was just Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was the low end series of this make and model. Picture was ok- the back was too thick- thought it was ultra thin when looking at box

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lacks many of the best features of the larger Sony TVs. I was rather disappointed when I realized how little this "smart" tv can do.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great TV for office only

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is not useful for me and my home. Because you can’t download new app. It has only apps that you don’t really needed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Picture Quality was ok

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price of the TV, its not too bad. Picture quality is on par with the price. Not like the higher end tvs.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is OK I wouldn’t recommend it I think there’s a much better ones out there but if you look in the spend 600

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Blue line of death

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 3 weeks with TV I got the blue line Of death. I returned for a new one. It has not been 3 weeks yet but it working well.

    No, I would not recommend this to a friend