Customer Ratings & Reviews
- Model:
- KD60X690E
- SKU:
- 5900138
Rating by feature
- Picture Quality
Rating 4.1 out of 5 stars
- Sound Quality
Rating 3.6 out of 5 stars
- Brightness
Rating 4.0 out of 5 stars
to a friend
Wall Decorations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a 60" Sony Bravia on June 19th. Installed by Geek Squad on June 23rd. It blew on July 4th. No picture. OK, it happens. Call Geek Squad and Best Buy. We'll get someone right out to you, on July 20th... C'mon. 3 of 4 weeks with a non functioning TV. I may as well have mounted a dead deer on my wall. Beware.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nothappy, we regret to hear that your TV failed to meet your expectations. We would like to know more about the issue and help you out. Kindly send us an email at [email protected] including my name and this feedback post in the email. Hope to hear from you. Regards, -Erin
Great picture, but barely lasted over 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems freezing up while using apps from beginning. Over time, developed other problems, constantly disconnecting from wi-fi, apps freezing and disappearing. Finally, after a couple years of frustration, it went dead. A shame, as it had excellent picture quality, but simply garbage when it came to quality and the operating system.
No, I would not recommend this to a friendBuy a better model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save yourself the time and trouble and DO NOT buy this TV. I am on my THIRD replacement TV through Sony. Keep getting vertical lines on the TV. I am tired of fighting with them, I wish I had gotten the Geek Squad Protection. I am just going to replace it with a Vizio so I can actually enjoy TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Horrible, We regret to hear what happened. We would like to know more about the issue and help you out. Kindly send us an email at [email protected] including my name and this feedback post in the email. Hope to hear from you. Regards, -Jay
Waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 3 years of purchase. Horrible quality. Another Sony TV of ours that is in the living room died after 5 years. I will no longer purchase Sony products.
No, I would not recommend this to a friendAvoid this TV
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has been an issue since we got it in 2018. From the picture disappearing to horrible apps. Finally today it wouldn’t turn on and we’ve replaced with another Samsung.
No, I would not recommend this to a friendBeautiful picture. Quit after 2 days. No picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has a beautiful picture. I was watching the tv and the screen went black. Nothing works!!! $800 for 2 days of tv is not worth it! Best Buy provided no help. Can't talk to a person to see what to do with the tv. Extremely dissatisfied with tv and Best Buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CruiseKid, we are sorry for the inconvenience this caused you. Please refer tot he link below to isolate the issue:
https://www.sony.com/electronics/support/articles/00153674
Regards,
-Erin
Do Not Buy this TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, they didn't tell us that this TV ISN'T so smart. You cannot add apps to it. We purchased it in Nov. 2017 and it no longer turns on. Shopping for a new TV and NOT a Sony. Look into another brand.
No, I would not recommend this to a friendVERY BAD QUALITY PRODUCT OF SONY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV on thanks giving. And I have to contacted Sony 10 times for the hanging problem of YOU TUBE. Since then I have tried 1000 TIME as per support team direction but still the problem of YOU TUBE "LOADING" continues. Third class product ever I see from SONY. Do not buy this if you are willing to.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PRADEEP,
We are sorry for any inconvenience you had experienced, please send us an email at [email protected] and include your product details, contact information and a reference number if any. Let us see how we can be of assistance. Regards, Zac
Good for 10 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is 11 months old and already shows vertical red burn-in lines.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ConfocalIndy, thanks for bringing this up. Please visit the link below for possible troubleshooting steps to fix this issue. If problem still persists, please reach us at [email protected] with your contact and product information. We will do our best to help. Regards, ^Ron
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs/kd-60x690e/articles/00109671
Stay Away From This Model
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit barely survived 2 years. Picture quality was mediocre at best and then just over 2 years of use it died. It would no longer power on.
No, I would not recommend this to a friendSafe yourself the hassle
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it never worked properly. the tv does not have the option to download new apps. It struggles to link with screen sharing. Sometimes it stops working and turns off on its own.
No, I would not recommend this to a friendWe’ve had it for less than 2 years and it’s dead
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the tv does is blink a little red light. Sony won’t respond to attempts to contact them about a warranty. Nothing has happened to the tv that would render it useless. It just stopped working.
No, I would not recommend this to a friendOnly lasted 1 and 1/2
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product WiFi module stop working and it only had 1 year warranty. 450 to repair so I have been able to use it. The USB ports don’t work. When I called the costumer service they said it’s past the one year warranty they can’t help me.
No, I would not recommend this to a friendTrash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Granted, this was an open box purchase, but this TV was garbage. The picture was blurry and did not even come close to looking like the TV Best Buy had on display. Kudos for Best Buy for taking it back so quickly. Sad thing is, it was back on the sales floor the next day.
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With the reviews I thought this was a GREAT buy. However, the first week we began to notice glitches which I was hoping I was being too picky. Not the case. The TV began freezing and a high pitch sound coming from the T.V. This was returned.
No, I would not recommend this to a friendWorked for 4 hours then quit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful pic for 4 hours. Turned off would not come back on. Got blinking light. Checked manual said to get Sony tech for possible bad relay board. Read reviews tons of similar issues. Returned to store for exchange of LG brand.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron
Purchased in 2017, won’t turn on at all
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never had an issue with any TV I’ve bought except for this one. Customer service was awful when I called about the issue. Will never buy another Sony TV.
No, I would not recommend this to a friendbeware of Sony tv's-they do not last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this tv was great until it started having problems-less than 3 years old and does not work....and Sony does not care
No, I would not recommend this to a friendAlready stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just buy an LG. All my prior TVs have been LG and they are all still working perfectly. This Sony TV was a complete let down.
No, I would not recommend this to a friend60" Class (60" Diag.) - LED - 2160p - Smart - 4K
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.upset with this tv, connecting to the network for this tv has been an issue, color is poor when Casting Video, the Tv has already been replaced once from Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AB23, We are sorry to hear this issue with this TV. We would like to hear more from you. You can contact us at [email protected] and include all information such as model/serial no, address, phone number, and case number. Thank you. -Jay