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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1292 reviews

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Rating by feature

  • Value

    Rating 2.5 out of 5 stars

  • Quality

    Rating 2.3 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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79%would recommend to a friend

Customers are saying

Customers appreciate the superb picture quality and 4K resolution of this 65-inch TV, frequently praising its ease of use and attractive design. Many found the price to be reasonable, and some also noted the TV's lightweight nature. However, some users experienced issues with light bleed and the operating system, while others had concerns about the remote control and mounting bracket.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 1,292 reviews
  • Rated 5 out of 5 stars

    A Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was concerned about edge bleed after reading the reviews on this TV. All else looked great and it was on sale. I had it delivered and was really pleased. There was no edge bleed on the model. I can not say enough about this unit (although it appears that it is no longer available at Best Buy. The picture is great in 4K, 3-D, 1080P and 720. I also like working with Best Buy. They have worked with me in the past on returns and replacements. Very pleased with my new Sony and working with Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Super thin, great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV!! It's super thin and you don't need to buy a wall mount, it comes with one that's super flush to the wall. Great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our son bought this same tv and we liked it so well we bought one ourselves. Great picture, crystal clear. Happy with purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazingly Thin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light and thin and just an amazing picture! The smart features are incredibly easy to use and touch remote is simple. If you need access to A/V ports you WILL need a 3rd party wall mount as the one that comes with tv will not give you enough room from the wall to plug jacks in. HDMI ports are on side so they are easy to reach. Also if you have young kids, you'll probably want a safer wall mount than what comes with tv as locking mechanism is easy to get loose. Overall an amazing tv & I highly recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is a great all around tv for getting into the 4k tv game especially for its size. The only complainti have is white spots on the tv when it's showing a black screen

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rickyrod,
      We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you.
      >Joffrey sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    amazing pic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up (geek squad delivery team) and even after they left, I could navigate the system fairly easily. Awesome picture.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture for the price i would also get a 4k ultra blu ray player with any new tv to realy show off the picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman talked us out of the tv we wanted and showed us this one which is everything we wanted and the price was great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ultra thin!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV looks great! I like the Android TV concept i hope Sony keeps it updated! TV has some corner light bleed out others have mentioned.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Only setback is the legs are at the corners.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size is awesome. Picture is clear as a bell. Sound is great. Buying it onsale made it even better. Just plane LOVE IT.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great purchased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear image, high definition for sure ! The only thing about getting 4K is the hassle of upgrading to 4K channels .. And there's only a couple of channel that have 4K features. Other than that, it's very thin and nice!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Died after one year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    About to leave for work one day last week, I turned off the tv. It turned itself back on. Happened a few more times so I unplugged it. Came home that night and powered it on and it kept giving me error messages, saying "unfortunately XXX (random) app has stopped working". The Sony blog suggested this was a known problem and listed a number of fixes, none of which worked. Now the thing doesn't even turn on. Had my last Sony for 13 years with no problems. Tech coming out in two days to have a look. I'm still paying for this thing, but will stop payments if I don't get a satisfactory resolution.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv, a bit pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, a bit pricey but a great picture, had to find something for it to sit on( wide bracket supports for the tv)

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is amazing but TV has bases on side of TV and not in the middle. You'll have to buy a larger stand for it to fit.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful Color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has deep beautiful color that pulls you into the picture! Love the size!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love this TV. Works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying the TV very much. No complaints. The pre-installed apps are helpful. Picture quality is great. Love andriod tv.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Acting up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After almost two years of use, the “smart 4K TV” acts up on and off. It has an issue to connect to the internet even when resetting. We’re looking forward to resolving the matter with “the tech expertise”. In 2009 i bought at Best Buy a Samsung Tv 50’, which it’s still functional and running perfectly with no issues of any kind.... So I don’t know if would recommend this “high technology TVs” of nowadays. I’m on the fence.. maybe, Try your own luck at it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good tv for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this tv on sale because my old tv was a dinosaur and I was long due for an upgrade. Only downside is the slight light bleeding issue but it's not distracting enough to complain. Love the 3D functionality.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV to watch the Copa America Centenario and so far the quality is great. I would recommend this product!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Raymaldys,
      Good to know that you are happy with your purchase!
      Thank you for choosing Sony!
      >Joffrey sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this tv, and my husband loves it. Not as confusing as our last tv, for someone who is not computer/tv literate.

    I would recommend this to a friend