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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1292 reviews

Rating Filter

Rating by feature

  • Value

    Rating 2.5 out of 5 stars

  • Quality

    Rating 2.3 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers appreciate the superb picture quality and 4K resolution of this 65-inch TV, frequently praising its ease of use and attractive design. Many found the price to be reasonable, and some also noted the TV's lightweight nature. However, some users experienced issues with light bleed and the operating system, while others had concerns about the remote control and mounting bracket.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,292 reviews
  • Rated 4 out of 5 stars

    I do like the colors but I wish you wouldn't send

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Due to the remarks of the TV I would be hesitant to recommend this TV to my friends and family..

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Light leaks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had read reviews indicating issue with light leaks at bottom of picture, but thought I had read that Sony had addressed it and that it should not be a problem. Well they did not and it does have some light leaking at bottom.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Light bleed

    Rated 1 out of 5 stars

    Horrible light bleed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to take mine back great picture except for the light bleed on both bottom corners. I was told that this problem was fixed. I called sony they told me this was normal.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello,thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. However, to troubleshoot it check the link below: https://us.en.kb.sony.com/app/answers/detail/a_id/60594. -Oscar.

  • Rated 4 out of 5 stars

    Very nice tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was time to get rid of the old plasma this is a great upgrade so many features it's insane

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony tv has a great style, and good quality... but the 3-D mode is very confusing...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I researched and reviewed several brands of TV's. I struggled with trying to choose but the help I received at Best Buy was unbelievably good. I chose Sony & I am so pleased with the product & price. I am going to shop exclusively at Best Buy, they are the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous TV over our fireplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking for a high-end television to be the focal point of our great room and this once certainly delivers. The picture is crisp and clear and it has many, many functions we have yet to explore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV for the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this TV when it was on sale for $1,999. It is only 1/4" thick at the edges, other than the lower area that houses the electronics. It is much more cost-effective than the equivalent size OLED TV's. We'll wait for the OLED TV's to come down in price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful TV - We love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had planned on purchasing another Samsung, but when we went to Best Buy the salesman showed us this TV. The price had been reduced due to the product reviews. We took a chance and are glad we did. It was a little difficult to hang, but well worth the trouble.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to led tv from lcd and what a difference. Love my new tv. So far no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent picture and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes with it's own wall mount and instructions. Instructions are fine but the template should be the size of the entire TV to emulate where you are going to place the mount in relationship to viewing height. That 's my only complaint for less measuring.

    I would recommend this to a friend
  • Cons mentioned:
    Light bleed

    Rated 1 out of 5 stars

    Beautiful Design...Poor Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy got me on this purchase. Was there to pick up a movie and saw the great price on the TV and thought why not. Should have realized why it was priced so cheap and read the reviews before I bought it. Horrible light bleeding right out of the box. Went back the very next day. Sony usually makes great products but this one fell short.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello kberry, thank you for your message. It is unfortunate the TV did not meet your expectations and decided to returned it. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. - Oscar. sony_US

  • Rated 4 out of 5 stars

    Very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Not quite as clear as the Samsung I replaced but it may be my adjustments.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    wonderful picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    picture is excellent - need more simple help guide to take advatnage of all features

    I would recommend this to a friend
  • Cons mentioned:
    Light bleed

    Rated 1 out of 5 stars

    Horrible Bleed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would give this 0 stars if I could... Should have read the reviews before purchasing, ended up having it delivered and it had horrible light bleed on the bottom and a vertical bleed shadow going down about a third way through the screen. Returned it to the store, and they stated that this was a known problem and ALL of them have been coming back recently, it would have been nice if they would have told me that when I bought it. Did some research this time, got the more expensive 930D in exchange and don't regret that decision, awesome picture on that one, and no bleed...

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. -Oscar. sony_US

  • Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the money, Would buy again. TV is mounted on the wall and looks great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A GOOD VTV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LIKE THE PICTURE. THE WAY IT SET UP MOVEABLE LEGS.THE TV REMOTE IS NOT THE BEST.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello 2DOLLOR14, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. -Oscar. sony_US

  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm always a fan of Sony brand. This tv is great. Mine doesn't have any light bleed which is the good thing. That was what I worry about. Android tv is why I bought it. Just i install kodi app and plenty of movies and TV shows are there to watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best television I have ever owned. The setup was exceptionally easy and the functions are far more than I ever imagined. I have always like Sony but thought they were pricey. I am completely please with what I received for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying the high definition, truly makes a difference. Recommend this product.

    I would recommend this to a friend