Customer Ratings & Reviews
- Model:
- XBR-65X850D
- SKU:
- 4801900
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 3.9 out of 5 stars
- Brightness
Rating 4.1 out of 5 stars
Customers are saying
Customers regard the picture quality, ease of use, and color as excellent features of this 65" 4K Ultra HD TV. Many appreciate the ease of setup and the abundance of features, along with the sleek design and effective upscaling capabilities. However, some users have expressed concerns about the remote control and occasional software issues. The motion blur performance is a point of contention, with some users reporting no issues while others find it problematic.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told this was a Smart TV. Maybe I didn't understand the terminology. It does have Netflix but it does not have a browser to surf the Internet.
No, I would not recommend this to a friendHave not figured out how to set up every feature o
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am having a lot of issues with the TV cutting in and out and trouble changing channels. Not sure if is our Cable provider or the actual TV set.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Kathy, thank you for your message. For any issue related to the functionality of the unit, performing a factory reset is recommended. Steps are available in the following link: https://us.en.kb.sony.com/app/answers/detail/a_id/75705. In addition, if there is no signal reception on some or any of the channels when the TV is connected directly to cable service or an antenna, check the next link to troubleshoot it: https://us.en.kb.sony.com/app/answers/detail/a_id/38457. Oscar.
Not for dark rooms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is not good for very dark rooms. When completely dark the side bleeding is nerve wrecking.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Betterforyou, Hi Fjbdalas, We kindly recommend checking the link below if the TV appears to have bright spots when wiewing dark scenes. https://us.en.kb.sony.com/app/answers/detail/a_id/41819/p/61659,95543,95544,95716/c/65,66/kw/cloudy -Jerome
Light bleed issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned 2 Sony 900C's for light bleed and was advised that issues were resolved in 850D. They are not. The 850D had blotchy light bleed visible in a darkened room all along the bottom edge and also had cloudy light bleed in the upper corners. This is very disappointing at this price point. Shame on you Sony for lack of quality in your product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 1970, we're sorry to hear about this. Please send us an email at [email protected] with your concern so we can further assist you. Please also include your contact and product information. We will do our best to help you. Regards, ^Ron
Not a Sony Fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a Samsung fan and have had great results every time I went with Samsung. I ended up returning this tv for the Samsung I originally wanted. I was swayed to get a Sony and did not like the picture or the sound. I constantly had to adjust it for whatever I was watching or listening to. Annoying. But again, if you're a Sony fan and purchase additional products and sound bars with it, you'll probably enjoy it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Ty12, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar.
Nice 4K tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The television looks beautiful, but suffered from bleeding right from the beginning.
I would recommend this to a friendOK tv for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV for the everyday user. I found a lot of light bleeding. The darker were cloudy. ended up returning for the 930D.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Krit, thank you for your message. It is unfortunate you've had an issue with the unit and decided to return it. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar.
Great TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it hadn't cracked because Sony nor Best Buy would stand behind replacing it. No accidental insurance apparently!
I would recommend this to a friendPretty good tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love Sony and were expecting a really great TV, if you can I would recommend getting the newer year's model.
I would recommend this to a friendFlimsy Construction. No Help from Sony or Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this TV a month a go and its already a worthless paper weight. After a minor Impact most of the screen no longer works. We've had a had a Sharp Aquos Purchased at Best Buy 3 years ago that has Taken Several Impacts of Similar if not worse magnitude with no issue or even a Scratch. In reviewing the screen there is not damage to the surface of the XBR-65X850D just the pixels underneath no longer function. In reaching out to BestBuy for Replacement or Repair information they just laugh and say contact the Manufacture. In reaching out to Sony they just referred us to best buy. After our 3rd call attempt to Sony they gave us information to a TV repair location in our area. In contacting the Repairman They stated that no one can repair 4k HDTVS yet and even if they could the cost would be double the Purchase of the TV. So again Final Warning Buyer beware even a stiff Breeze could damage this poorly constructed Tissue Paper Like TV. Additionally I hope you never have to deal with Best buy or Sony's customer service Departments in your life time.
No, I would not recommend this to a friendGood tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good tv for the money but the only thing I don't like about it is that it don't come with a web browser
I would recommend this to a friendGood tv but not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is good tv but I rather LG is ease to use I loved the remote control , very easy my daughter loved it
No, I would not recommend this to a friendDisappointed in Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this tv until last night. We've had the tv about six weeks and while we were watching the Olympics last night, the picture went out. We have sound, but no picture. Thankfully, we bought the extended warranty. The Geek Squad has ordered a new computer board and it will take a week to get here. Very disappointed in this $2500 Sony product!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Epps, Thanks for bringing this to our attention, we are sorry about the issue. We do appreciate providing us these feedback for the betterment of our product. We will pass this to the proper department. Regards, Vincent
Good not Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expected more from Sony. Decent picture...terrible sound....should of purchased a Samsung
No, I would not recommend this to a friendIt's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's not as clear as I expected. It's 4K but I don't see any difference with my other HD TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi John,We regret to hear that your device's performance failed to meet your needs. We'll make sure that this feedback reaches a relevant team if ever changes are needed as we want our consumers to have the best user experience. Thank you very much for your input. ~Ralph
Clarity good but tv lags
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV lags every time the volume is adjusted or a button is pushed. Now apps wont work
No, I would not recommend this to a friendWas good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 1st TV was not good.we had to exchange it get a new TV, which is doing good till date.
I would recommend this to a friendJust an ok t.v
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wgile being a real nice t.v it wasnt up to my standards, returned it for a Samsung.
No, I would not recommend this to a friendDecent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Average picture quality. I would definitely go with a different tv for the price.
No, I would not recommend this to a friendSony let down...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bent frame. The frame on the 2016 Sony TVs all seem to bend. Even checked the stores Sony TV and it was bent. Not going to risk damage later on to the screen from the frame bending in. Huge issue with them. Hope others see it. Beautiful design. Poor structure.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Consumer! We appreciate the feedback you have provided regarding the design of this unit and it is unfortunate that it didn't meet your expectations to keep it, we will make sure to pass this feedback to the appropriate department for future reference.~Jeannette