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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1321 reviews

Rating Filter

Rating by feature

  • Value

    Rating 2.2 out of 5 stars

  • Quality

    Rating 2.1 out of 5 stars

  • Ease of Use

    Rating 3.0 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the 65" Class LED 4K Ultra HD TV's picture quality, ease of use, and smart TV features. Many also appreciate the price and the TV's relatively light weight, making it easy to handle and mount. However, some users have reported issues with the remote control's functionality and the reliability of the television itself. A few also mentioned concerns about the operating system and sound volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,321 reviews
  • Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV had a great picture it if the box. With a few adjustments (found online) I find my perfect picture. It is hard to watch this unit if there is light but other than that it is great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one the tuner went bad the first week. My wife was upset as it was a Sunday. She called Best buy that PM. Best Buy brought us a new TV on Tuesday. Very good customer service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the color in store, but of course that is their high quality source. A little bulky but good if you dont require very thin TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read the reviews and went in the store many times before deciding to buy this one. I bought the 55 inch and when I went to pick it up I decided to get the 65 inch... : )

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent quality tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are so happy with our Sony tv! The quality is exceptional. We highly recommend this tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from a 40" 4K Samsung to this beauty. Very impressed! Caught it on sale and am very glad I took the plunge. A great tv chock full of apps and intuitive menus.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Just awful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly can't figure out how this got any positive reviews. I bought it and had it replaced twice (3 tvs total) because I thought they were defective. The back lighting glows through so badly, there's a constant white glow around all 4 corners that it made everything seem like a stereotypical dream sequence. I can't believe it's still on the market looking like it does. I finally returned mine for a Samsung. No problems what so ever. DO NOT BUY THIS! It's awful. All 3 I had had the same problem. The display tvs in store look so much better but if you ask one of the employees who knows tvs or someone from the Magnolia section, they'll tell you all about it and to get a Samsung. All 3 delivery guys even knew better and told me. If you do buy it, GET THE WARRANTY! You can exchange it within 15 days. Watch a movie in widescreen with the black bars or just a movie with dark scenes right away and see for yourself. I had pictures of a blank screen and it looked like a night sky with bright glowing clouds in it. Wish I still had them to post here to show everyone.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelEarl,
      We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you.
      >Joffrey

  • Rated 5 out of 5 stars

    Awesome television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome television. I only wish that Sony would have included a features manual with the television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    enjoy the picture and sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    shopped around for a updated TV, sales associate answered a lot of questions and explained the options on the TV. We're very pleased with this model.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good tv for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a good amount of searching for prices and brands.This one seemed best option and so far so good,only cons about this tv are speakers and only 60hz

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good all round performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV performs wells in contrast, resolution and features. The bundled android TV is a plus. Cons: the stand could be sturdier and is slightly wobbly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a samsung person but I love this new sony 4k TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased with TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always thought Sony products are a bit overpriced. Do not really see all that much difference with other TVs. So, good item with a bit of a steep price.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Clear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up from Best Buy is not correct when shutting off tv after a few seconds a warning comes up to change inputs? Then a second shut down is required

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Big TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It does not have the issue of bleeding in the corners as other people said. Like it a lot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied with my purxhase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks great. Has a perfect resolution and tools that I need. I put it on my living room and I love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 4K TV for the price...I did not need the latest and greatest. Very satisfied. Has all the connections I could ever need (ARC, HDMI, USB, Etc.)

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    It is a nice TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a nice TV. The picture is very good. Having problems with all the apps working properly. Maining VUDU.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good TV Great Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased at the store for a great deal. Still trying to figure out the best settings when watching certain things. Other than that I am satisfied.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sony 4K TV is difficult to connect to wireless net

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This SONY 65 4K LED Smart TV is very hard to connect to wireless network. It is almost impossible. It also does not have Ethernet port.

    No, I would not recommend this to a friend