Customer Ratings & Reviews

Hi WandaC,

We're so glad to hear that you had a great experience and are happy with our products. Providing excellent service and quality items is always our goal. Thank you for your positive feedback and thanks for choosing Sony.

Best regards,
Eliab

Hi MarkM,

We're thrilled to hear you're enjoying your new BRAVIA 2 II television!

It's great to know that our products are providing you with a reliable and high-quality viewing experience. We are committed to engineering televisions that deliver great picture quality and durability, so we truly appreciate you sharing your positive experience.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi JrP1,

We're so glad to hear that your Sony BRAVIA TV has impressed you with its great performance and user-friendly experience! Thank you so much for your fantastic 5-star rating—it’s wonderful knowing the intuitive interface is making setup and everyday use even easier, so you can spend more time enjoying your favorite entertainment.

Thank you for choosing Sony—wishing you a bright day!
DiegoV.

Hello GinaE,

Thank you for choosing Sony!

We're pleased to learn that your new K65S20M2 TV is exceeding your expectations! It's great to hear that you've always wanted a Sony TV and that this one was a perfect fit. We appreciate you taking the time to share your positive experience.

Best regards,
-Fred

Hi CRAM, thank you so much for the kind review! It's most rewarding to hear that you're enjoying your Sony - BRAVIA 2 II. You're absolutely right—it's packed with features that truly elevate the viewing experience beyond what older TVs offer. With its stunning 4K HDR picture quality, you'll see sharper details, richer colors, and more lifelike contrast. It also comes with Google TV built-in, so you can easily browse and stream content from your favorite apps all in one place. Thanks again for sharing your experience and for choosing Sony! Best regards, -Dominick

Hi Takingariskco,

It's wonderful to hear you've chosen a new Sony TV and that it's a replacement for a previous purchase. We're confident you'll be impressed with the upgrades and features of the BRAVIA 2 II, especially with the stunning 4K clarity and the convenience of Google TV. We hope you enjoy the new viewing experience!

Thanks for choosing Sony.

Best regards,
Eliab

Hi MichaeltL,

Thank you for sharing your experience with the Sony BRAVIA 2 II. We're glad to hear you feel it's a great value for the price! And we understand your comments regarding the sound quality. To help you enhance the audio experience, we encourage you to customize the sound settings. The TV offers a built-in equalizer to adjust the audio to your liking.

Please check out our guide below on how to adjust these settings: https://www.sony.com/electronics/support/articles/00302857

We hope this helps you get the best possible sound from your new TV, and thanks for being part of the Sony family!

Regards,
Dominick

Hi ShanonS,

Thank you for the fantastic 4-star review! We're thrilled to hear that the K65S20M2 offers such great value and a quality experience. We designed this TV to deliver a beautiful, high-quality picture that's accessible to more people. With the 4K Processor X1, it intelligently enhances every scene with rich colors and sharp details, making everything you watch look amazing.

Thanks for choosing Sony, have a brilliant day!
DiegoV

Hi ThomasD,

We're sorry to hear that your experience with the K65S20M2 TV hasn't fulfilled your expectations, especially regarding the color quality and sound performance. We know how frustrating it can be.

To help with color, you could try tweaking the brightness, contrast, and color temperature in your TV’s picture settings—often small adjustments make a big difference. For the sound concerns, please check that the TV’s audio output is set to “PCM” or “Auto” in the sound menu, as these formats are typically more compatible with most soundbars. Double-check your connection type (HDMI ARC or Optical) to ensure it's secure. If your HTC 400 soundbar offers sound mode presets like “Cinema,” “Music,” or “Standard,” cycling through those may help. Restarting both your TV and soundbar and updating the firmware can sometimes resolve ongoing audio issues.

Thank you for considering Sony products.

Best regards
DiegoV.

Hi RichardL,

We are sorry to hear you experienced difficulties accessing certain features and setting up your receiver with the 65" BRAVIA 2 II TV. We strive for a seamless user experience, and your feedback regarding the complexity of the app navigation and receiver setup is valuable.

To help simplify this, please visit the official Sony Support page for troubleshooting assistance or contact our product support team directly. They can walk you through the correct setup steps to ensure your receiver is fully integrated and functioning smoothly: http://www.sony.com/tvsupport

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for taking the time to share your experience, AHSENS.

We are truly sorry to hear that you are having such a frustrating experience with your K-65S20M2 television and that it is freezing randomly, requiring a manual restart by unplugging the power cord. That is certainly not the reliable performance we intend for our customers.

The freezing and the remote becoming unresponsive simultaneously points to a core operating system issue, which is disruptive to your enjoyment.

For these kinds of persistent software glitches, we generally recommend a couple of troubleshooting steps that often resolve the issue, particularly after you've had the TV for a little while and apps have been installed:

Clear Cache: Clearing the cache for the individual streaming apps or the overall system can free up resources and prevent freezing.

Factory Data Reset: While it requires setting up the TV again, a factory reset is often the most effective solution for deep-seated software conflicts that cause freezing.

If the issue persists, please call our dedicated technical support line immediately.
You can find contact options on the link below:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=TV

We genuinely regret that this product has not delivered the seamless experience you expected.

Best regards,
Gus,
Sony Social Media Team

Hi AnthonyM,

Thank you for sharing your experience with the BRAVIA 2 II. We are glad to hear you are enjoying the TV's performance, but we sincerely apologize that you received your unit with an imperfection on the frame.

We certainly want every customer to be fully satisfied with the look and finish of their product. We'd like to evaluate your specific case to explore options in which this issue can be corrected.

Please email our dedicated team at socialsupport@am.sony.com with the following details, and we will assist you further:

Full Name:
Username:
Telephone Number:
Model Number:
Issue/Concern:

Thanks for considering Sony products!

Regards,
Dominick

Hello John,

Thank you for choosing Sony!

It brings us great joy to hear that you love the K65S20M2 TV and appreciate its vibrant colors, clear picture, and great sound quality. Hearing how our technology enhances your viewing experience truly motivates us to keep delivering products that bring enjoyment to your home.

Best regards,
-Fred

Thank you for the fantastic review, TafanoC!

We’re thrilled to hear that the K-65S20M2 is hitting the mark for you! It’s great to know you’re enjoying the excellent picture quality and finding the interface easy to navigate. Getting that premium experience at a great price is exactly what we aim for.

Thank you for choosing Sony and for the high recommendation!

Best regards, Gus, Sony Social Media Team

Hi RobRoy!
It is most rewarding to hear that you find the video and audio on your K-65S20M2 to be excellent!

This model features our 4K HDR Processor X1, which uses advanced algorithms to cut noise and boost detail for a lifelike picture.\

Thanks for choosing Sony!
Best regards,
Estefany

Hello Robert,

Thank you for choosing Sony!

We're honored to hear that your research led you to the K65S20M2 and that your experience with home delivery was smooth and reliable. It's great to know the price match process was handled easily, reflecting the seamless service we aim to provide alongside our quality products.

Best regards,
-Fred