Customer Ratings & Reviews

Thank you for your review and for sharing your thoughts about the K65XR50, Alarm. We're glad to hear you're enjoying the TV overall. We appreciate your suggestion regarding a swivel function—customer feedback like yours plays an important role in helping us enhance our products and design features that best meet users' needs. While the K65XR50 does not currently include this function, please know your input will be shared with our product team for future consideration.

Thank you again for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi DougMD,

We are sincerely sorry to hear about your disappointing experience with the responsiveness of your new 65" BRAVIA 5 TV. The significant delay in volume control and slow display of channel descriptions is certainly not the performance you should expect. Please start by performing a power cycle (unplug the TV from the wall for 60 seconds) as this often resolves minor software hiccups. After that, please check to ensure your TV has the latest available software update installed. If the speed issues persist, please contact our support specialists for in-depth troubleshooting: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your feedback, MarcosS.

We are very sorry to hear that you are experiencing issues with your K-65XR50 television being too dark and that the picture adjustments are not meeting your needs. We certainly want you to get the vibrant, beautiful picture quality this TV is known for.

We would recommend checking a few key settings, as they might be affecting the overall brightness:

Picture Mode: Ensure the TV is not set to a "Cinema" or "Custom" mode that might prioritize a dimmer, cinematic look. Try switching to "Standard" or "Vivid" to see an immediate boost in brightness.
Light Sensor/Eco Settings: Check the Ambient Light Sensor (or Eco settings) under Picture or Power settings and make sure it is turned off. When on, this sensor automatically lowers the brightness based on the room light, which can make the screen appear too dark.

We also regret that you didn't like the interface. We constantly work to improve the user experience, and your feedback has been noted by our design team.

If the picture issue persists after checking the settings above, please reach out to our support team directly. We are happy to help troubleshoot the brightness controls for you.

Thanks for choosing Sony.

Best regards, Gus, Sony Social Media Team

Hi KimberlyG,

We sincerely apologize for the frustration of having your new BRAVIA 5 TV stop turning on so soon after purchase, and we understand why you would be discouraged. Since the TV is not powering up, the best first step is to perform a power cycle: please unplug the TV from the wall outlet for at least two minutes, then plug it back in and try turning it on with the power button on the TV itself (not the remote) as a temporary issue might be resolved with a simple reset.

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:


One of our technical specialists will call you back within 2 business days.


Sincerely,

Eliab
Sony Social Support

Hi DavidG,

We are thrilled that the BRAVIA 5 is delivering that theater-like feel in your home! It’s great to hear that the Mini LED contrast is hitting the mark for dark scenes in Daredevil and The Walking Dead, and that you're finding the voice remote so responsive.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Aditya,

We’re thrilled you love the quality of your new BRAVIA 5! While the 65" model is built with premium materials, it weighs approximately 54.9 lbs (24.9 kg) without the stand, so ensuring your wall mount is anchored securely into studs is definitely a smart move for a steady setup.

Thanks for choosing Sony.

Best regards,

Eliab

Hi BP2026,

Thank you for sharing your feedback regarding your BRAVIA 5. We truly appreciate your input, as it helps us understand how our customers interact with our products and where we can provide better guidance on features and settings. We want to ensure you get the best possible experience from your new TV and would like to offer some suggestions to address the concerns you mentioned.

If the picture quality from external devices like a cable box or DVD player does not appear sharp, we highly suggest ensuring you are using a premium high-speed HDMI cable, as this is required to deliver full 4K resolution. Additionally, you should ensure your TV is configured to support high-resolution signals by setting the HDMI signal format to "Enhanced." You can find this by navigating to [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format/VRR] — [Enhanced format].

Regarding the sound quality, the TV offers many customizable options to help you tailor the audio to your specific preference. We recommend using this guide to explore those settings and enhance your listening experience: https://helpguide.sony.net/tv/musltn1/v1/en-003/contents/TP1001675536.html. For the remote control, while it does not feature a physical number pad, you can easily access a virtual keypad to input channel numbers directly by simply pressing the "Menu" button on your remote.

If you are noticing delays when switching channels, this can often be resolved quickly by performing a restart on the TV. To do this, press and hold the power button on your Sony remote for about 10 seconds. Should these issues persist, or if you would like personalized assistance to further customize your picture and audio settings, please do not hesitate to contact our dedicated technical support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.

Thank you for considering Sony!

Regards,
Dominick

Hello TomP,

Thank you for choosing Sony!

We're elated to hear that the K65XR50 has made such a positive impact with its larger screen size, quality resolution, and extra visual features. It's wonderful to know the installation went smoothly and that you're enjoying the overall performance. Your feedback truly encourages us to keep enhancing the viewing experience.

Best regards,
-Fred

Hello Babs,

Thank you for choosing Sony!

We couldn't be happier to hear that you love the vibrant and beautiful color of your K65XR50 TV. It’s great to know this upgrade has brought you a fresh and enhanced viewing experience after your previous TV. We appreciate you sharing your positive feedback with us.

Best regards,
-Fred

Hi Gotcha,

We’re so glad to hear you’re still loving the BRAVIA quality after all these years! Thank you for staying part of the Sony family with your new Mini LED TV.

Thanks for choosing Sony.

Best regards,

Eliab

Hi DonnyP,

We’re thrilled to hear such a glowing recommendation for the BRAVIA 5! It’s wonderful to know that its Mini LED performance has made it a perfect addition to your home.

Thanks for choosing Sony.

Best regards,

Eliab

Hi MargieP,

It makes us really happy to hear that our reputation for world-class picture quality led you to choose the BRAVIA 5 as the centerpiece of your home entertainment.

There is a lot of sophisticated technology working behind the scenes to deliver that lifelike image you love. By utilizing the XR Processor with its advanced AI analysis, the TV optimizes color, contrast, and clarity just like the human eye perceives them. When you pair that with our XR Backlight Master Drive, you get precise control over the screen's brightness, ensuring that every scene—from the deepest shadows to the brightest highlights—is rendered with stunning accuracy. We are honored to have replaced your previous set and to provide you with a truly premium viewing experience.

Thank you for making Sony part of your home entertainment and for trusting us with your favorite content.

Best regards,
Dominick

Hi JoniJ!
Thanks so much for the feedback and for sharing your experience. It brings us great joy to hear that you had such a smooth experience picking out your new K-65XR50.

Thanks for choosing Sony. We really appreciate the recommendation to your friends and family!
Warm regards,
Estefany

Hi BrianRonSonyTV,

We are truly heartened to learn that the BRAVIA 5 has been an excellent choice for your well-lit living room. We work hard to ensure our displays offer outstanding clarity and performance in various lighting conditions, so it is wonderful to hear that it is fitting perfectly into your home.

Thank you for sharing your honest feedback regarding the remote control. We appreciate your input on the button design and size, and we will certainly pass your comments along to our design team for consideration in future product development.

Thank you for choosing Sony.

Regards,
Dominick

Hi md2026,

We are thrilled to hear that you're enjoying the great color and easy setup of your new BRAVIA 5! Thank you for your recommendation and for choosing Sony.

Best regards,

Eliab

Thank you for the amazing review, JoeS!

We’re so glad to hear that you’re loving your K-65XR50! Calling it the "Best" is a huge compliment, and we are thrilled that both the picture and sound are hitting those perfect marks for you. It’s wonderful to know it has become such a loved part of your home.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hello GeorgeT,

Thank you for choosing Sony!

We couldn't be happier to hear that your second Sony K65XR50 TV continues to deliver excellent quality and a great picture. It's rewarding to know that the value and performance keep you coming back to our products.

Best regards,
-Fred

Thank you for your fantastic review, BillE.

We are so pleased to hear that you love your new K65XR50 television and that you are enjoying the very good and clear picture. It's truly rewarding to know that you feel it's the best TV out there, as we designed it to provide a premium and immersive viewing experience.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team