Customer Ratings & Reviews

Hello Samantha,

Thank you for choosing Sony!

We're honored to hear that you’re enjoying your K65XR50 TV! It’s wonderful to know the brightness suits your space perfectly and that the Voice Zoom 3 feature enhances your soundbar experience. Your feedback truly inspires us to continue delivering products that enrich your entertainment. Thank you for sharing your experience!

Best regards,
-Fred

Thank you for the fantastic review, AndreaJ!

We’re so pleased to hear that you are enjoying the great picture and sound quality of your K-65XR50. It is wonderful to know that it is providing the high-quality experience you expected!

Thank you for choosing Sony for your home entertainment!

Best regards,

Gus, Sony Social Media Team

Hi CarolynA,
Thank you for your feedback!
We are really happy to hear you love the great picture on your K-65XR50. However, we’re sorry to hear the sound from the sound bar isn’t meeting your expectations.

We suggest contacting our support team, who can assist you in getting the best audio experience possible. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

We appreciate you choosing Sony and sharing your feedback.
Best regards,
Estefany

Hi cntrygirl!
We are excited to hear that the picture and sound quality on the K-65XR50 have impressed you so much. It is wonderful to know that you feel confident recommending this model to your friends.

Thanks for choosing Sony!
Best regards,
Estefany

Hi YourMom,

Thanks for this wonderful review! We're so glad to hear that a knowledgeable salesperson was able to help you find the perfect TV for you—our top-tier BRAVIA 5!

We're even happier to hear that you're convinced it is the best TV you've owned thanks to it's outstanding picture quality.

We appreciate you choosing Sony!

Sincerely,
Jenn | Sony North America.

Thank you for your review, DanaL! It's great to hear that your daughter is enjoying her new gaming setup, especially with the K65XR50!

The extra settings and features can certainly enhance her gaming experience, allowing for customization that suits her preferences.

The crisp and clear picture quality, along with vibrant colors, not only enriches gaming but also elevates movie and TV time, thanks to the advanced 4K HDR technology utilized in Sony's models. This level of detail and clarity can truly help immerse her in the action, making every gaming session even more enjoyable.

If she ever needs assistance with the features, or if you want to explore more about maximizing the gaming experience, feel free to reach out!

Thanks again for sharing your experience and for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi SallieB!
Thank you so much for the great review! It is fantastic to know that you’re loving the clear picture on your new 65” BRAVIA 5.

The K-65XR50 uses Acoustic Center Sync, which allows your TV to work perfectly with your Sony soundbar so the dialogue feels like it’s coming straight from the actors' mouths.

Thanks for choosing Sony!
Best regards,
Estefany

Hi Buffalogal,

We sincerely apologize for the initial disappointment with the picture being dark and dull after setup. You correctly found the Energy Saving feature was causing the issue, which is common as store models are optimized for brightness. To achieve the crisp, bright look you saw in the store, please ensure:

Energy Saving is Off.

Set the Picture Mode to "Vivid".

Manually increase the Backlight and Brightness in the Picture Settings.

If you are still not satisfied after these adjustments, please contact our support team: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for choosing Sony.

Best regards, Eliab

Thank you for the great review!

We are very satisfied to hear that you are Very satisfied with your new K-65XR50 television! It's wonderful that you find the TV offers both Great quality and a good price.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Legos,

Thank you for your 5-star review of the Sony BRAVIA 5! We are honored to hear that you think this is a great television and even upgraded from the 65" to the 75" model. We are thrilled you love the larger viewing experience!

We really appreciate you choosing Sony!

Regards,
Dominick

Hello slower,
Thank you for your fantastic feedback! We are thrilled to hear that the K-65XR50 pairs so well with your audio system to create a true cinema effect. It’s great to know you’re enjoying that immersive experience.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi Pookey,

We are really happy to hear that you are finding your new television amazing! It is great to know that the overall sound quality is hitting the mark for you and enhancing your entertainment experience.

Thank you for making Sony part of your home entertainment.

Regards,
Dominick

Hi PierceT!
Thanks for taking the time to share your review of the K-65XR50 TV.
It is fantastic to know that you're so happy with your new TV! We're glad the picture quality is living up to our standards and that the remote is adding to your experience.

We're confident that as you spend more time with the BRAVIA 5, you'll really appreciate some of its deeper capabilities, like the Cognitive Processor XR which delivers intense contrast with pure blacks, high peak brightness and natural colors. Plus, the seamless integration with Google TV makes finding and streaming your favorite content incredibly easy.

Thanks for choosing Sony!
Warm regards,
Estefany

Thank you for the fantastic review, BILLC!

We are so pleased to hear that you love the great picture on your new K-65XR50. It's incredibly rewarding to hear that the vivid colors are a true upgrade from your last Sony and that you continue to trust us for your home entertainment needs. Your loyalty means a lot to us.

Thanks again for being a Sony customer and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi Slaws4,

We're so glad to hear that. Thank you for your fantastic 5-star rating and for sharing how impressed you are with your new Sony BRAVIA Mini LED TV—even compared to your previous Sony LED model. The Mini LED technology truly brings out exceptional brightness and contrast, giving every scene striking realism and depth.

Thank you for choosing Sony—wishing you an outstanding day!
DiegoV.

Hi WilliamaA,

We are thrilled to hear that you’re happy with the vibrant colors and great picture quality of your Sony BRAVIA 5. It’s rewarding to know that the TV is delivering an immersive and enjoyable viewing experience for you. Thank you for choosing Sony and taking the time to share your positive feedback.

Regards,
Dominick

Hi there,

Thank you for choosing Sony!

We’re honored to hear that you are impressed with the picture quality and sound of the K65XR50 TV. It’s rewarding to know that the pixel technology enhances the color vibrancy. Thank you for your valuable feedback.

Best regards,
-Fred

Thank you for the fantastic review, ClintonT!

We are so pleased to hear that you are extremely happy with your new K-65XR50! Delivering both great performance and ease of use is what we aim for with our Bravia lineup, so it’s rewarding to know we hit the mark for you.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for your review, RodR!

We are so pleased to hear that your K-65XR50 television is a great fit for your bedroom!

It is very rewarding to know that you are enjoying both the great picture quality and the sound. We strive to deliver premium performance across all our models, and your feedback is a positive indication of that success.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for the fantastic feedback, PaulN!

We are absolutely thrilled to hear that you feel the K-65XR50 delivers the "Best picture ever"! Your loyalty and conviction that "nothing beats a Sony TV period" means the world to us and truly validates our commitment to delivering industry-leading image quality.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team