Customer Ratings & Reviews

Hello there,

Thank you for choosing Sony!

We're honored to hear that your K65XR50 TV is performing well after a week of use. Exploring new features like Google integration can be exciting, and we’re here to support you as you get more familiar with it. Thank you for sharing your experience with us!

Best regards,
-Fred

Hi MohA!
Thanks so much for reaching out and sharing your feedback! It brings us great joy to hear that your new BRAVIA 5 TV and PS5 are working so well together.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi KevinP,

That is wonderful news! Thank you for sharing your enthusiasm for your new Sony BRAVIA 5. It is most rewarding to hear that this is your first Sony TV and that you absolutely love it! We designed the interface to be seamless and feature rich, and we are especially pleased that the dedicated game menu is proving helpful for your PS5 experience.

Thank you for choosing Sony!

Regards,
Dominick

Thank you for the fantastic review, Scotty!

We are so pleased to hear how delighted you are with your K-65XR50 television. It's incredibly rewarding to know that the setup was easy and that the XR Processor is delivering a great upscaled picture, bringing your lower-resolution content to near-4K quality!

We also appreciate you highlighting the excellent built-in audio—we put a lot of focus on our Acoustic Multi-Audio design to ensure a powerful, clear sound experience even without a dedicated soundbar.

Thank you again for choosing Sony and for sharing your experience!

Best regards, Gus, Sony Social Media Team

Hi Marty!
Thank you for your wonderful feedback!
The combination of your soundbar with the K-65XR50 is a fantastic way to elevate your audio experience, offering immersive sound and crisp clarity for all your entertainment.

Thank you for putting your trust in Sony!
Best regards,
Estefany

Hi MarilynM!
It brings us great satisfaction to hear that you are enjoying your game days with the K-65XR50 and your soundbar!

We appreciate you choosing Sony!
Best regards,
Estefany

Hello James,

Thank you for choosing Sony!

We’re elated to hear that the K65XR50 TV has been a reliable choice for you and that Best Buy helped you find a great deal. It’s wonderful to know that your wait was well worth it and that you’re enjoying your new TV.

Best regards,
-Fred

Hi Wilmedis,

We are very glad to hear that you are so thrilled with your BRAVIA 5 purchase! It is fantastic to know that you found the perfect balance of quality and value, and we are especially pleased that you received such high-quality service at the store.

Thank you for choosing Sony and for sharing your love for your new TV.

Best regards,
Dominick

Hi KyleS,

We are excited to hear that your experience with the BRAVIA 5 has been so smooth right from the start! We design our televisions to ensure that everything from the initial unboxing to the final setup is as intuitive as possible, so it is fantastic to know you were able to get up and running without any trouble. We are so glad that you are enjoying the performance of your new display.

Thank you for trusting Sony.

Regards,
Dominick

Hi PedroF,

We are thrilled to hear that the BRAVIA 5 is performing so well in your sunlit family room! The high brightness of our Mini LED technology is specifically designed to handle glare and provide outstanding resolution even in well-lit spaces. We’re also glad to hear you had a superb experience with the installation. Thanks for choosing Sony.

Best regards, Eliab

Hi AlisonC,

That's wonderful to hear! We are glad the customization options, like disabling the Bluetooth and wireless, meet your specific needs while you enjoy the quality of the BRAVIA 5 Mini LED TV. Thanks for choosing Sony.

Best regards,
Eliab

Hello Torio,

Thank you for sharing such a wonderful review of your new Sony Bravia 65" TV! We're absolutely delighted to hear that you are "very satisfied" with both your purchase and the installation.

We're also pleased to hear that the Geek Squad provided such helpful service, explaining the remote and TV features. It sounds like you had a truly excellent end-to-end experience!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi BarryG,

We are very glad to hear that you are impressed with both the picture quality and the care taken in the packaging of your new BRAVIA 5! To deliver that excellent visual experience, this model features our advanced XR Processor, which uses AI to intelligently enhance color, contrast, and clarity in real-time. This works alongside the XR Backlight Master Drive to precisely control the Mini LEDs, ensuring you get those dazzling highlights and deep blacks that make your content truly pop.

Thank you for making Sony part of your home entertainment.

Regards,
Dominick

Hi Sonytv,

It brings us great joy to hear that you’ve chosen the BRAVIA 5 for your home. We want to ensure you are getting the most out of your viewing experience, especially when it comes to clarity and color.

The BRAVIA 5 offers extensive customization options, allowing you to fine-tune the brightness, color saturation, and sharpness to perfectly match your personal preference. To help you achieve that vivid look you're after, we recommend using our official help guide to adjust the picture quality settings:

https://helpguide.sony.net/tv/musltn1/v1/en-003/contents/TP1001675534.html

By experimenting with modes like "Vivid" or adjusting the "Color" settings, you can truly bring those images to life. Thank you for making Sony part of your entertainment setup.

Best regards,
Dominick

Hello ClarkS,

Thank you for choosing Sony!

We're excited to hear that you're enjoying your K65XR50 TV and that both the picture and sound have impressed you. Your kind words about Sony creating great products truly mean a lot to us. Thank you for sharing your experience and for making us a part of your home entertainment—your support inspires us to keep delivering quality you can count on.

Best regards,
-Fred

Hi Jessup,

We're excited to hear that your new Sony BRAVIA TV is living up to your expectations—especially after 8 years with your previous model! Thank you so much for your fantastic 5-star rating. It's wonderful knowing the latest updates and smooth performance are making a difference for you, and we're glad that Apple integration is bringing new convenience to your viewing experience.

Thank you for choosing Sony—wishing you a bright day!
DiegoV.

Hi RobertW,

We are thrilled to hear that you are enjoying your new BRAVIA 5! We appreciate the recommendation and are glad the Mini LED picture quality has made a great impression.

Thanks for choosing Sony.

Best regards,

Eliab

Hi SilviaG,

Thank you for your incredible loyalty to the Sony brand! We are thrilled to know our products hit the right note for you. Thanks for choosing Sony.

Best regards, Eliab