Customer Ratings & Reviews

Hi Kathy, Thank you for your feedback regarding the Sony BRAVIA 7. We apologize for any inconvenience caused by the limited number of connection jacks on this TV. We understand how important connectivity options are for our customers, and we appreciate your input as it helps us improve our products. We're glad to hear that you had a positive experience with the delivery and return service. I hope you consider our Sony products in the future.

Regards,
Sam

Hi PatrickB4,

I’m sorry to hear that the picture quality of our BRAVIA 7 (K65XR70) is not to your liking but we would like to know more information or to give you some suggestions about your TV. If you are interested, you can schedule a one-on-one consultation with our experts here:
• https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351

Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thanks for your purchase.

Sincerely,

Romeo
Sony Social Support

Thank you for sharing your experience and bringing this to our attention, JerrylM. We understand how disappointing it can be to encounter audio lag that requires you to restart your TV, especially with a premium model like the Sony K65XR70. This is not the experience we aim to deliver.

Typically, audio out-of-sync issues can sometimes be resolved by a full reset, as our support team suggested. Resetting is a standard troubleshooting step and often helps resolve temporary software glitches that might affect sound and picture synchronization. However, we agree that needing to do this every time you power on your TV is not acceptable for a set of this caliber and should not be necessary under normal circumstances.

For an issue that persists after a reset or recurs regularly, we recommend ensuring your TV’s firmware is fully up to date, as ongoing updates can include important fixes and optimizations. Double-check connection settings, especially if you use external sound systems (like a soundbar or AV receiver), as incorrect audio settings can also cause sync issues. If the problem is ongoing despite these steps, it may point to a deeper technical concern that requires further assessment.

We sincerely apologize for the inconvenience and appreciate your expectation for a higher-quality experience. If the issue continues after following troubleshooting and updates, we kindly ask that you email us at socialsupport@am.sony.com with the following information:

- Name
- Username
- Model Number
- Description of the Issue
- Telephone Number
- Case number

Your feedback is very important to us and helps drive improvements in our products and services. Thank you for raising this concern and considering Sony—your satisfaction is our priority.

Best regards,
Gus
Sony Social Media Team

Hi Terrible,

We sincerely apologize for the inconvenience you are experiencing with your Sony BRAVIA 7 TV. This is not the experience we want you to have, and we're here to help make this better for you.

To address the issue of your TV freezing and rebooting unexpectedly, you can try the following troubleshooting steps:

Restart or Power Reset:

Using the supplied remote control, point it at the illumination LED or status LED and press and hold the POWER button for about 5 seconds, or until a message "Power off" appears. The TV should restart automatically. Wait for approximately one minute, and the TV will turn back on. If it does not reboot, press the POWER button on the remote control to turn on the TV.
Alternatively, you can restart the TV using the menu:
Press (Quick Settings) → Settings → System → Restart → Restart
Press HOME → Settings → About → Restart → Restart
Press HOME → Settings → Device Preferences → About → Restart → Restart
Power Reset:

Turn off the TV and unplug the power cord from the electrical outlet. Let the TV remain without power for 2 minutes. Plug the power cord back into the electrical outlet and turn on the TV.
Factory Data Reset:

Performing a factory data reset will remove all customer settings in the TV including Google account, app, channel, camera device data, parental lock, and wireless network settings. You can sync your apps with your Google account to recover some of the application's data after you perform a factory reset.
Follow the steps below depending on your TV menu:
Press HOME → navigate to Settings → Device Preferences or Accounts and Sign in → Google → Choose synced apps → select items to sync → Sync now
Press HOME → navigate to Settings → Google → Choose synced apps in Sync → select items to sync → Sync now
Press HOME → navigate to Settings → Personal → Google → Choose synced apps in Sync → select items to sync → Sync now
Forced Factory Data Reset:

This procedure is generally used to resolve issues with app errors, the TV restarting by itself, or the TV not responding to remote control commands.
If you need further assistance, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA 7.

Thank you for your patience, and we look forward to improving your experience!

Sincerely,
Maria

Hi JaneK,

We regret to hear that you are not satisfied with the TV. Sony's commitment to customer satisfaction is our top priority.

For optimum performance, make sure that the software version of the TV is up-to-date. You may find this link helpful:

https://www.sony.com/electronics/support/articles/00028577

Picture quality may vary depending on the source content. You have the option to adjust the settings of the TV to fine-tune the picture quality depending your needs. For more information, please refer to these links:

https://helpguide.sony.net/tv/lusltn1/v1/en-003/01-03-09_01.html

https://www.sony.com/electronics/support/articles/00245141

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi Review,

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. It is unfortunate to hear that you're having a picture issue with your BRAVIA 7 (K65XR70). This is usually not the case and certainly not the experience we were hoping you would have. To check if the TV is working properly, please perform our suggested troubleshooting steps on this Help Guide link:
Self diagnostics - https://helpguide.sony.net/tv/lusltn1/v1/en-003/08-01_01.html

We'd love to know more about the problem you are having with your unit and help you out. Please email the following details to socialsupport@am.sony.com so we can get more information and assist you further.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hello ThomasW,

Thank you for sharing your feedback about the K65XR70 TV. We're delighted to hear that you're enjoying the exceptional picture quality, realistic colors, and easy brightness control, as well as the solid construction and quick setup. We appreciate your insight about the non-backlit remote. We understand how this can be inconvenient in low-light conditions and will take this feedback into consideration for future designs. As for the viewing angles, we're glad to hear that they meet your needs and that you found the concerns in other reviews to be overstated. Thank you again for your valuable feedback. Thank you for choosing Sony!

Best regards,
-Fred

Hi Cutiefly1728,
Thank you for taking the time to share your feedback regarding the K65XR70. We apologize for any disappointment you experienced with the product quality and understand your decision to return it. We value your input as it helps us improve our offerings.
We appreciate your support and hope to serve you better in the future.

Thanks for considering Sony products and sharing your feedback.
Best regards,
Stephanie

Thank you for the fantastic review, MrSanuk!

We are so glad the sharpness of the 65 inch screen is impressing you, and we love hearing that you are sticking with the Sony family after 10 years. Regarding the Bose soundbar powering on, this can sometimes happen due to the HDMI CEC handshake between different brands. Since you have already adjusted the Bravia Sync settings, you might also want to check the specific power settings within your Bose app or menu to ensure its auto-wake feature is disabled there too.

We hope this new TV lasts just as long as your previous Bravia. Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi Tehya,

We’re thrilled the BRAVIA 7 is living up to your expectations! Since you enjoy the built-in sound, you’re likely hearing the Acoustic Multi-Audio system, which uses frame tweeters to make audio feel like it's coming directly from the screen. Thanks for being a loyal Sony fan!

Best regards,

Eliab

Hi there,

It is great to hear that you are so incredibly happy with your new television!

Achieving that level of satisfaction is our ultimate goal, and we are glad the BRAVIA 7 is hitting the mark for you. This model features our advanced XR Backlight Master Drive, which precisely controls thousands of tiny, high-density Mini LEDs to deliver striking brightness and deep blacks. Powered by our XR Processor, the display recreates scenes with lifelike detail and texture, ensuring that everything you watch feels authentic and immersive. It’s wonderful to know that our commitment to premium picture quality has made such a positive impact on your viewing experience.

Thank you for choosing Sony for your home!

Regards,
Dominick

You made the right choice, internetdependent! We're glad you are impressed on the picture quality of the BRAVIA 7 4K TV. Enjoy and thanks for choosing Sony. -Craig

Hi KarenC. We're thrilled to hear you are enjoying your new Sony Bravia 7 TV and noticing the difference in detail. Good choice!. It’s always impressive to see how much technology has advanced, especially in terms of picture quality with more recent TV models like yours. We hope you keep enjoying your TV and thanks for choosing Sony!. -Milton

Hi MichaelA,

We’re thrilled to hear you’re enjoying the excellent quality of your BRAVIA 7! It’s great to know that the Mini LED performance and features are delivering the premium experience we strive for.

Thanks for choosing Sony.

Best regards,

Eliab

Hi JenniferJ, Great! We're please to hear that you are enjoying your new TV. Thank you for choosing Sony. Erin

Hi DanielT, thank you for sharing your detailed thoughts on the Sony - 65" class BRAVIA 7! We're very glad to hear you're enjoying the wonderful picture quality full of natural colors and contrast on this TV. We're sorry about the two issues that you've found, we understand how frustrating this situation must be for you, especially after being a Sony loyal customer for over 20 years. We'd like to share some recommendations and steps to take care of these problems.
For the unstable internet connection:
1- Power cycle the TV and the router at the same time, you can unplug them from the power for 2 min and then plug them back in
2- Turn on Simple IP control on the TV, you can go to settings > network and internet > home network > Ip control > Turn on Simple IP control
3- Connect the TV to the wireless 2.4 ghz network
Please check this link for some other steps and considerations: https://www.sony.com/electronics/support/articles/00184183?utm_source=glean

For the TV switching to internal speakers:
1- Power reset the TV and the AV receiver. You will need to turn off both devices, then disconnect the power cords from the outlet and the HDMI cables for two minutes. Reconnect the HDMI cable to the HDMI 3 (eARC) of the TV and the other end to the HDMI OUT (eARC) of the Receiver. Power on first the TV and then the receiver.
2- Update your TV software. Select settings > system > about > update the TV software
3- Enable Bravia Sync on the TV by accessing Settings > channels and inputs > External inputs > Bravia sync settings > Bravia sync device list > Click enable.
Please check this link for further troubleshooting: https://www.sony.com/electronics/support/articles/00020051?utm_source=glean

We hope you find this steps useful and that the issue gets resolved, if you need further help please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best buy username:
Telephone Number:
Model Number:
Issue/Concern:
Thank you for considering Sony products! Regards, -Dominick

Hi there, Perfect! You've certainly made a great choice! We're truly happy to hear about your satisfaction with the amazing picture quality and superb performance of your BRAVIA 7. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo