Customer Ratings & Reviews
- Model:
- K65XR70
- SKU:
- 6578571
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the exceptional picture quality and brightness of the 65" class BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV (2024), along with its ease of use and impressive black levels. The Mini LED technology is also praised for its brightness. Some customers have noted concerns regarding the remote control, reflections, connectivity options, number of HDMI ports, and price.
This summary was generated by AI based on customer reviews.
Do not purchase! Sony Software Problem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased 2 of these TV’s since 11/2024 but the 2nd one is going back today. Both TV’s freeze and will either not reboot causing you to have to unplug or the TV will just shut down and reboot itself. We thought it was our cable or internet but come to find out on Sony forums this has been a software problem for at least 5 years.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Jennifer,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have faced with your BRAVIA 7 (K65XR70) TVs. We are aware that some customers are encountering problems such as their TVs freezing, failing to reboot, or unexpectedly shutting down and restarting, particularly when connected to a cable box via HDMI.
Rest assured, our team is actively investigating this matter and is working diligently on a software update to resolve the issue. In the meantime, we recommend the following steps to help alleviate the problem:
1. Disable BRAVIA Sync:
- On your remote control, press the (Quick Settings) button.
- Navigate to Settings → Channels & Inputs → External Inputs → BRAVIA Sync Settings → turn OFF BRAVIA Sync Control.
2. Utilize a CEC-less HDMI Cable or Adapter:
- This may help prevent your TV from rebooting or restarting unexpectedly.
3. Turn Off Samba Interactive TV:
- On your remote control, press the (Quick Settings) button.
- Go to Settings → System → Samba Interactive TV → turn OFF Samba Interactive TV.
Please note that you will need to use the cable box remote control in this case until the software update is released. We apologize for any inconvenience and appreciate your patience as we work to resolve this issue. For further updates, please check our support site periodically.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-65xr70
If these problems persist or if you require further information or technical assistance, please do not hesitate to reach out to us at socialsupport@am.sony.com. To help us assist you more effectively, kindly provide the following details in your email:
- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.
Sincerely,
Romeo
Sony Social Support
- Cons mentioned:Price
Weak product. Returning asap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is very disappointed. Picture looks washed out. Is black levels aren't that great. Is my two year old l g blows this away. Viewing an angle is pitiful. And especially for what Sony is charging, this TV is not worth 1/3 that cost.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Craigster,
I’m sorry to hear that the picture quality of our BRAVIA 7 (K65XR70) is not to your liking but we would like to know more information or to give you some suggestions about your TV. If you still have your unit and if you are interested, you can schedule a one-on-one consultation with our experts here:
• https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351
Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thanks for your purchase.
Sincerely,
Romeo
Sony Social Support
Best buy Never delivered the TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could tell you but Best buy never delivered this after I sat around all day waiting. Unfortunately I cannot actually rate this TV.
No, I would not recommend this to a friend