Customer Ratings & Reviews

Hi GordonB,

We are very sorry to hear about your frustrating experience with the turn-on delay and setup complexity for your new BRAVIA 8 II OLED (2025), especially when trying to use it as a center speaker. We understand your disappointment—a 60–90 second delay for a premium TV is absolutely not the experience we intend to deliver. This specific issue involving the TV being used as a center channel (Acoustic Center Sync) and resulting power-up delay is concerning. For the most accurate and current resolution steps, please ensure your TV software is up-to-date and temporarily check the Quick Start setting (found in the Power & Energy settings) to see if toggling it on or off helps reduce the boot time. If the issue persists, please contact our technical support again, as they are best equipped to address this issue with this specific configuration.

Thanks for choosing Sony.

Best regards,
Eliab

Hello Toma,

Thank you for choosing Sony!

We couldn't be happier to hear that you’re enjoying the K65XR80M2 TV and appreciate your kind words about Sony’s innovation. It’s wonderful to know it pairs so well with your PlayStation, enhancing your overall entertainment experience. Thank you for sharing your enthusiasm!

Best regards,
-Fred

Hi JenniferH,

We're so glad to hear that. Thank you for sharing your perfect 5-star rating and letting us know how much you’re enjoying your Sony BRAVIA TV and sound bar. With the combination of vibrant 4K picture and immersive sound, your setup truly elevates home entertainment. Keep enjoying your Sony TV!

Thank you for choosing Sony—wishing you an outstanding day!
DiegoV.

Hi Limitedspace,

We are beyond pleased to hear that you are enjoying the fantastic picture quality and the user-friendly design of your new BRAVIA 8 II. We put a tremendous amount of thought into the remote control to ensure that navigating your favorite content is as intuitive and seamless as possible.

To complement the stunning visuals of our QD-OLED panel, we integrated Acoustic Surface Audio+ technology, which turns the entire screen into a speaker. This allows the sound to come directly from where the action is happening on screen, creating a much more immersive experience than traditional TV speakers. We are so glad that these features are making a positive impact on your viewing.

Thank you for choosing Sony!

Regards,
Dominick

Hi LouisK,

We are thrilled to hear that you’re loving your new BRAVIA 8 II! We’re also glad to know that the team at Best Buy was able to quickly resolve those installation hiccups for you so you can get back to enjoying that stunning OLED picture.

Thanks for choosing Sony.

Best regards, Eliab

Hello JustinH,

Thank you for choosing Sony!

We’re honored to hear that the K65XR80M2 has delivered such an exceptional experience, with performance and processing power that reflect the quality of our Master Series. Your feedback reaffirms our commitment to providing the very best in innovation and picture excellence. Enjoy your new TV!

Best regards,
-Fred

Hello MarioL,

Thank you for choosing Sony!

We couldn’t be happier to hear that your father is so happy with the K65XR80M2 TV you bought for his birthday. Knowing it stands out as one of the best TVs you’ve seen brings us great joy. Thank you for trusting us to be part of such a special gift!

Best regards,
-Fred

Hi LetsGoChiefs,

That's wonderful feedback! We are thrilled to hear your 65" BRAVIA 8 II OLED TV is a great TV with good picture and sound, and that "smarter than me" feeling is just our advanced Cognitive Processor XR and Google TV working hard to deliver an optimized, seamless experience for you. Thanks for choosing Sony.

Best regards, Eliab

Thank you for the fantastic review, JamesV!

We are absolutely thrilled to hear that you are loving your new 65" BRAVIA 8 II! It’s great to know that the brightness and picture quality are standing out to you. We've worked hard to push the boundaries of OLED performance, and hearing that it's delivering that "wow" factor in your home is exactly what we love to hear.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi BRANNON,

We are beyond pleased to hear that you are enjoying the excellent picture quality of your new BRAVIA 8 II. Switching to a Sony OLED is a big step, and we are confident that our advanced processing and panel care technologies will provide you with a stunning, reliable viewing experience for years to come.

It is great to know you have that extra peace of mind with the extended warranty, allowing you to simply sit back and enjoy the lifelike colors and deep blacks our displays are known for.

Thank you for making Sony the centerpiece of your home entertainment.

Regards,
Dominick

Hi David! Thank you for sharing your wonderful feedback about the BRAVIA 8 II! It brings us great joy to hear that you consider it the best TV you’ve owned and we truly appreciate your recommendation.

We understand your concern regarding the initial internet connection time. We continuously strive to enhance our products, and your input is valuable in that process.

The BRAVIA 8 II features stunning 4K HDR clarity and vibrant colors, designed to bring your favorite content to life like never before.

If you have any further questions or need assistance, please don’t hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for choosing Sony!
Best regards,
Estefany

Thank you for the awesome feedback, SteveG!

We’re so glad you’re enjoying the incredible brightness and clarity of your new BRAVIA 8 II. You are absolutely right—to get the most out of that stunning 4K 120Hz signal, using a high-quality Ultra High Speed HDMI cable is the way to go. It really ensures that the XR Processor can deliver every ounce of detail without a hitch!

Thanks for choosing Sony!

Best regards,

Gus Sony Social Media Team

Hi PatricklW,

We feel privileged to know that you are finding the picture and sound quality of your BRAVIA 8 II to be superb. This model represents a significant leap in our display technology, and we are thrilled that the immersion is hitting home for you. By utilizing our latest XR Processor, the TV intelligently analyzes content in real-time to enhance depth and realism, ensuring the OLED blacks and peak brightness are perfectly balanced. Furthermore, we’ve integrated Acoustic Surface Audio+ technology, which turns the entire screen into a speaker. This ensures that the high-quality sound you mentioned comes directly from where the action is happening on screen, creating a truly cinematic harmony between vision and audio.

Thank you for making Sony part of your daily viewing.

Regards,
Dominick

Hi SueP!
Thank you for your feedback! We are delighted to hear that the size of the K-65XR80M2 is just right for you and that you’re impressed with its clarity and resolution.

We appreciate you choosing Sony!
Best regards,
Estefany

Thank you for the fantastic review, Cjd4!

We are absolutely thrilled to hear that your new K-65XR80M2 is delivering the best picture ever! Replacing an iconic model like the A95L is no small feat, so hearing that you are impressed with the visual performance and the easy setup process is a wonderful testament to the engineering of the Bravia 8.

Enjoy the stunning picture and thank you for choosing Sony !

Best regards,

Gus, Sony Social Media Team

Thank you for the amazing review, JoelS!

We are so pleased to hear that you are impressed with the picture quality of your new K-65XR80M2. It is also great to see you highlighting our room-specific customization features!

We designed the BRAVIA 8 with intelligent sensors to ensure that both the picture and sound are automatically optimized for your unique environment. We're thrilled that these tools are helping you get the most out of your viewing experience.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi ksprairie,

That's fantastic to hear! We are delighted that the BRAVIA 8 II OLED has surpassed your already high expectations for Sony quality and picture.

Thanks for choosing Sony.

Best regards,
Eliab

Hello AndrewT,

Thanks for choosing Sony!

It brings us great joy to hear that you absolutely love your K65XR80M2 TV and appreciate its natural skin tones and true-to-cinema colors. Your loyalty to the Sony brand over the years means a lot to us. We hope you continue to experience stunning picture quality in your living room for many more years to come!

Best regards,
-Fred

Hi Tadpole,

That's wonderful feedback! We are delighted to hear you find the 65" BRAVIA 8 II OLED a great TV and that you are enjoying the clear and crisp picture. We are also pleased the setup and connection to your soundbar system was easy.

Thanks for choosing Sony.

Best regards, Eliab

Hi VernitaCalvinlayrock,
Thanks for your review! We are thrilled to hear that this is the best TV you’ve ever owned.

The K-65XR80M2 uses a next-generation QD-OLED panel that delivers incredibly bright colors and pure, deep blacks.

Thank you for selecting Sony!
Warm regards,
Estefany