Customer Ratings & Reviews

Hi Speedy, thank you for the 5-star review! We feel privileged to hear that you're enjoying the stunning picture quality of your new BRAVIA 8 II!

We'd like to share a helpful tip for future setup. Many of our products have an online "Help Guide" that provides more detailed, step-by-step instructions for connecting and setting up various devices, which can make the process a lot smoother. For your convenience, you can find the Help Guide for your TV here: https://helpguide.sony.net/tv/musltn1/v1/en-003/index.html

We're confident this resource will be a great help with any future connections. Thanks again for your valuable feedback and for choosing Sony! Best regards, -Dominick

Hi Troybevier,

We are thrilled to hear that you are enjoying the color and the impressive audio quality of the BRAVIA 8 II TV. We appreciate your support, and we want to ensure your viewing experience is seamless and uninterrupted.

To address the performance lag and audio sync issues you described, we recommend performing a power cycle. This process refreshes the system and helps clear out minor software glitches. Simply unplug the TV from the power outlet, wait for approximately 2 minutes, and then plug it back in.

Additionally, ensuring your TV is running the latest software can often resolve synchronization issues. You can check for any pending updates by navigating to Settings > System > About > System software update.

If the issue persists after these steps, please contact our dedicated technical support team through the link below so we can provide further personalized assistance:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for choosing Sony!

Regards,
Dominick

Hi JosephD,

We are incredibly honored to be the only brand on your shopping list! Hearing that your first Sony TV lasted over 10 years with no issues is the best compliment we could receive. We designed the BRAVIA 8 II with our latest QD-OLED technology and AI-powered XR Processor to ensure that same legendary reliability is matched by a truly next-generation picture.

Thank you for being a loyal part of the Sony family for over a decade!

Best regards,

Eliab

Hi RebeccaP, thank you so much for the 5-star review even before the Sony - BRAVIA 8 II has arrived! We're excited right along with you, and we're really glad the stunning picture quality stood out in the store. The vibrant colors and incredible clarity truly make a difference, and we can't wait for you to experience it in your own space. Wishing you a smooth setup and many amazing moments ahead! Thank you for choosing Sony. Best regards, -Dominick

Hi BrendaLWilkinson,

Thanks for the wonderful review! We're delighted to hear you're enjoying the beautiful color on your new BRAVIA 8 II. It's also great to know the delivery and setup process went smoothly and the team provided all the information needed!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony Social Media Team.

Thank you for the absolutely fantastic review, StephenMichaelTaylor!

We are thrilled to hear you believe the K-65XR80M2 delivers the "Best picture ever" and that Sony has "done it again" for you! That is the highest praise we can receive.

It is incredibly rewarding to know that the picture quality of this television is meeting and exceeding your expectations. We put immense effort into the new BRAVIA screens to ensure they deliver breathtaking contrast, detail, and brightness.

Thank you for your strong recommendation and for continuing to choose Sony for your premium home entertainment!

Best regards, Gus, Sony Social Media Team

Hi Ans082,

We're delighted to hear that you’re enjoying the vivid colors, the voice magnifying feature, and the convenient favorited apps on your Sony BRAVIA 8 II. Thank you for your perfect 5-star rating—it’s wonderful to know those distinct features bring extra joy to your viewing experience. The immersive visual quality and personalized ease of the controller are designed to add something special to every moment.

Thank you for choosing Sony—hope your day is outstanding!
DiegoV.

Hello PhilipSunroom,

Thank you for choosing Sony!

It's a true pleasure to hear that you’re enjoying the K65XR80M2 TV and had a positive experience with Geek Aquad Installation. We’re glad the team was friendly and helpful—experiences like yours inspire us to keep delivering quality products and service. Thank you for sharing your kind words!

Best regards,
-Fred

The quality of the screen and the thinness is incredible. The brightness is perfect and contrast as well.

DavidI, k65xr80m2


Thank you for your fantastic review, DavidI!

We are so pleased to hear how much you are enjoying your new K65XR80M2 television. It is incredibly rewarding to know that you are impressed with the incredible screen quality, thin design, and perfect brightness and contrast. We designed this TV to deliver a premium picture experience, and it brings us great satisfaction to know that we have succeeded.

Thank you again for being a Sony customer and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi, QdOled,

Thanks for the review and the 5-stars rating! We are delighted to hear how much you are enjoying your brand new BRAVIA TV! Experience a cinematic OLED picture unlike any other. Witness stunning contrast and billions of quantum dot colors, beautifully illuminated with our highest OLED brightness, all intelligently powered by our XR Processor with AI technology. Complemented by a sleek design and rich sound emanating from the screen, everything you watch will feel like a captivating cinematic event.

Thanks for choosing Sony, have a nice day!
-DiegoV

Hi JimmyL, thanks for that great 5 star review!

It is great to know you found the picture on the BRAVIA 8 II as the best picture you have ever seen on a TV! Our OLED panel provides truly black scenes and also it features Acoustic Surface Audio+™, hear true immersive audio from the entire screen, perfectly matching sound to the action. The Google operative system makes navigating for the TV a smooth experience and with the voice commands you just have to talk and the TV will do what you ask for!

We love the idea to include a sound bar and subwoofer to your setup, it will definitely deliver a cinema-like experience!

Thank you so much for choosing Sony for your home entertainment!

Best regards,
Gus, Sony Social Media Team

Hi RamiroA,


We are delighted to hear that you're enjoying the lifelike picture and immersive sound of your new BRAVIA 8 II! It is wonderful to know that the OLED technology is delivering the "dream" experience you were looking for.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Gino, we're really happy to hear you're so impressed with your Sony - BRAVIA 8! It's fantastic to hear you're loving the Quantum Dot colors, amazing image processing, and brightness. And we really appreciate your strong interest in a 77" model, feedback like yours is incredibly valuable as we plan for the future. Thanks for being part of the Sony family! Best regards, -Dominick

Thank you for the excellent feedback, Magic!

We are thrilled to hear you are enjoying your K-65XR80M2 television! It’s fantastic that you are experiencing the awesome picture and sound, complemented by an easy-to-use main screen menu. Delivering that premium experience simply and accessibly is a top priority for us.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello Yesyes,

Thank you for your fantastic review! We're so pleased to hear you're enjoying the picture quality and ease of use of your new BRAVIA 8 II. The BRAVIA XR Processor is the brain behind the stunning visuals you're seeing. This processor intelligently analyzes and enhances thousands of elements on the screen to deliver a lifelike picture with incredible depth, vibrant colors, and dynamic contrast.

Thanks for choosing Sony, and have a great day!
DiegoV

Hi MichelleG,

Thank you for the wonderful 5-star review! We are delighted to hear that the BRAVIA 8 II delivered both a fantastic picture quality and a smooth, easy setup experience for you.

We work hard to ensure the performance is outstanding from the moment you plug it in. Enjoy your immersive viewing!

Thanks for choosing Sony.

Regards,
Dominick

Hi KyleB, thank you so much for your wonderful feedback! We are truly honored to hear that you are enjoying the brightness and clarity of the BRAVIA 8 II. It's fantastic to know that the immersive experience our TV offers has made such a positive impact on your viewing sessions.

With features such as advanced HDR and cutting-edge picture processing, we strive to deliver unparalleled quality for every moment you spend in front of your screen.

Thank you for choosing Sony!
Best regards,
Estefany

Hi juanmv23!
Thanks so much for sharing your feedback with us.
We are thrilled to hear that you’re loving the picture quality on your new K-65XR80M2!

The K-65XR80M2 features our XR Processor, which intelligently enhances color and contrast for a lifelike image. It also includes Acoustic Surface Audio+, turning the entire screen into a speaker so the sound follows the action perfectly.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi DebW,

It brings us great satisfaction to hear that you are loving the incredible picture quality and the seamless setup process of your new BRAVIA 8 II. It is wonderful to know that your installation went smoothly and that you are already enjoying the premium performance of your new display.

This model features a stunning QD-OLED panel, which combines the deep blacks of OLED with the vibrant brightness of Quantum Dots for breathtaking contrast and color. When paired with Dolby Vision® for cinematic HDR imagery and Dolby Atmos® for immersive, multi-dimensional sound, your living room is truly transformed into a world-class home theater.

Thank you for choosing Sony to bring high-quality entertainment into your home!

Regards,
Dominick