Customer Ratings & Reviews

Thank you for the fantastic review, MikeH!

We are absolutely thrilled to hear that you are impressed with the high-quality picture of your K-65XR80M2! There is no greater compliment than knowing you are recommending our TVs to others—thank you so much for your support and for spreading the word.

We hope you continue to enjoy the stunning visuals of your Bravia for a long time to come. Welcome to the Sony family!

Best regards,

Gus, Sony Social Media Team

Hi Kurd76,

We're pleased to learn that your Sony BRAVIA 8 II TV has made such a great impression—thank you for awarding it 5 stars and sharing your excitement about possibly owning another one in the future. Its stunning color and crystal-clear picture are designed to enhance every viewing experience, making it a fantastic choice for any home.

Thank you for choosing Sony. We hope today is fantastic!
DiegoV.

Hi K2020,

We are very glad to hear you are enjoying the TV's performance. We also appreciate you sharing your candid thoughts regarding the remote. Your feedback is valuable, and we will certainly share this comment with our product team as we continuously work to improve every aspect of the user experience.

We hope you continue to enjoy the exceptional picture quality of your new BRAVIA 8 II.

Thank you for choosing Sony!

Regards,
Dominick

HI RobertP,

That's fantastic to hear! We're thrilled you're loving the awesome picture and how great movies look on your BRAVIA 8 II OLED. The deep, true blacks of OLED technology truly make a difference in dark scenes!

Thanks for choosing Sony.

Best regards, Eliab

Hi, Dandy,

Thanks for the review and the 5-stars rating! We are delighted to hear how much you are enjoying your brand new BRAVIA TV! Experience a cinematic OLED picture unlike any other. Witness stunning contrast and billions of quantum dot colors, beautifully illuminated with our highest OLED brightness, all intelligently powered by our XR Processor with AI technology. Complemented by a sleek design and rich sound emanating from the screen, everything you watch will feel like a captivating cinematic event.

Thanks for choosing Sony, have a nice day!
-DiegoV

Hi KyleB, thank you so much for your wonderful feedback! We are truly honored to hear that you are enjoying the brightness and clarity of the BRAVIA 8 II. It's fantastic to know that the immersive experience our TV offers has made such a positive impact on your viewing sessions.

With features such as advanced HDR and cutting-edge picture processing, we strive to deliver unparalleled quality for every moment you spend in front of your screen.

Thank you for choosing Sony!
Best regards,
Estefany

Hi JamesB,

We're so glad to hear you had a smooth setup process for your new BRAVIA 8 II. Thanks for sharing your positive experience with the installation service and e-waste disposal.

We appreciate you choosing Sony and hope you enjoy the TV!

Sincerely,
Jenn | Sony Social Media Team.

Hi Dave, thank you for the wonderful review! We're really happy to hear you're enjoying the high-quality performance, impressive brightness, and easy setup of the Sony - BRAVIA 8 II. We're glad it's been a great experience so far, and we truly appreciate you choosing Sony! Regards, -Dominick

Hi, BryanP,

Thanks for the review and the 5-stars rating! It brings us great joy to hear that you are taking advantage of your Sony BRAVIA TV's amazing picture quality and Sony's XR Processor, which intelligently enhances every scene in real-time boosting color, brightness, contrast, and clarity for you to enjoy the content on the highest quality!

Thank you for choosing Sony. have an amazing day!
-DiegoV

Hi BaljinderK,

We're pleased to learn that your Sony BRAVIA TV has impressed you with its good picture quality and smart features. Thank you for your strong 4-star rating and for recommending the K65XR80M2 as the best smart TV—it truly means a lot. The intuitive interface and vibrant visuals make everyday viewing enjoyable and effortless.

Thank you for choosing Sony—wishing you an outstanding day!
DiegoV.

Hello displayname,

Thank you for considering Sony products.

We apologize for the inconvenience you're experiencing with your K65XR80M2 TV. We understand that the ability to rewind live TV is an important feature, and we're sorry that it's not working as you expected.

To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience, and we look forward to assisting you further.

Best regards,
-Fred

Hello ThomasC,

Thank you for considering Sony products.

It brings us great joy to hear that the K65XR80M2 TV is working well for you. We appreciate you mentioning your father's experience, and we understand how important clear guidance can be. For detailed instructions on the remote and button functions, please feel free to visit: https://helpguide.sony.net/tv/musltn1/v1/en-003/contents/TP1001690180.html. We're here to support you and your family every step of the way.

Best regards,
-Fred

Thank you for sharing your feedback on the K-65XR80M2, JohnC. We are sorry to hear that you were having trouble with the color adjustment, particularly with the blacks being too dark and the reds being overwhelming. This is not the viewing experience we aim to deliver, and we sincerely apologize for the frustration this has caused.

Our XR Processor is designed to optimize color and contrast, but we understand that individual preferences can vary. We're sorry that even after attempting adjustments, the picture quality was not to your liking. We appreciate you taking the time to provide this detailed feedback.

We understand that you've decided to swap the TV out for another, and we thank you for letting us know about your experience. Your comments are valuable and will be passed along to our product development team.

Thanks for considering Sony products.

Best regards,

Gus
Sony Social Media Team

Thank you for sharing your feedback, MiltongK.

We are sorry to hear that the picture quality of your K-65XR80M2 isn't matching what you saw in-store. Often, store displays use specific "Vivid" settings that may need to be adjusted for home lighting.

We recommend checking your picture mode settings or reaching out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so we can help you optimize the display to your liking.

Thank you for choosing Sony.

Best regards,

Gus, Sony Social Media Team

Hi RyanK,

We are sorry to hear that the color accuracy of your BRAVIA 8 II has not met your expectations. For the most precise and natural color profile, we recommend switching the picture mode to "Professional" (or "Custom") and setting the Color Temperature to "Expert 1," which is designed to meet industry standards for accuracy. Additionally, ensuring that "Vivid Colors" and "Live Color" are turned off in the settings will prevent the TV from oversaturating the image beyond the original content's intent.

Thanks for choosing Sony. 

Best regards,
Eliab

Hi BettyD,

Thank you for the wonderful 5-star review! We are so glad you are amazed by the clarity and beautiful colors of your new Sony BRAVIA 8 II. We engineer our TVs to deliver a truly stunning, immersive viewing experience, and your feedback confirms we hit the mark.

Thanks for trusting Sony and enjoy the brilliant picture!

Regards,
Dominick

Hi KKmccurdy,

That is fantastic to hear! We are glad you are enjoying the excellent picture quality of your new BRAVIA 8 II OLED TV and the endless possibilities of the settings.

Thanks for choosing Sony. Best regards, Eliab