Customer Ratings & Reviews

Hi RickyG,
Thanks for sharing your feedback with us. We're really sorry to hear about the issues you're having with your K-65XR80M2 TV.

We want to make sure you get the best experience possible, so we recommend reaching out to our technical support team. They can help troubleshoot the problem and find a solution for you.

Please use the contact information provided here: https://www.sony.net/support-contact

We really appreciate you giving Sony a try and letting us know about your experience.
Warm regards,
Estefany

Hello CarlosG,

Thank you for choosing Sony!

We're excited to hear that you’re enjoying the picture quality and sound of the K65XR80M2 TV. It’s rewarding to know our technology is enhancing your viewing experience, and we appreciate you sharing your positive feedback.

Best regards,
-Fred

Hi JustinN,

Thank you for the review! We are thrilled to hear you're enjoying the excellent picture quality of your new BRAVIA 8 II. We appreciate the feedback regarding the sound and agree that adding a Sony soundbar is a great way to create a truly cinematic experience.

Thanks for choosing Sony.

Best regards,
Eliab

Hi DanielA!
Thanks for the feedback! It is truly wonderful to know that you’re happy with your new K-65XR80M2.

This TV features our XR Contrast Booster, which makes the bright parts of the image pop while keeping the shadows deep and dark. It also includes an adjustable stand to fit different furniture and a special gaming mode that makes your consoles look and play much smoother.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi WilC,

We are absolutely thrilled to hear that you are glad to have your new TV! It is wonderful to know that you are enjoying the excellent picture quality.

Thanks for choosing Sony.

Best regards,
Eliab

Hi PamJ,

We are beyond pleased to hear that your new BRAVIA 8 II is making such a fantastic impression in your home.

This model represents a pinnacle of our display technology, utilizing a QD-OLED panel that delivers our widest color palette and exceptionally bright, vibrant highlights. When paired with our XR Processor, the result is a truly lifelike picture with pure blacks and dazzling contrast that we believe is second to none. We are thrilled that the design and performance of the television are providing you with a premium viewing experience.

Thank you for choosing Sony to be a part of your home.

Regards,
Dominick

Hi TishaC,

We’re thrilled you’re enjoying the class-leading picture quality and finding our app helpful! For an even more immersive experience, you might consider adding a Sony BRAVIA Theater soundbar, which syncs with your TV to create a truly cinematic soundstage. Thanks for choosing Sony.

Best regards,

Eliab

Hello SEFT,

Thank you for choosing Sony!

We’re excited to hear that your K65XR80M2 TV offers an excellent picture with low reflectivity, just as you were told. It’s wonderful to know you’re very pleased with your new TV, and we truly appreciate you sharing your experience with us.

Best regards,
-Fred

Hi ScottM!
Thank you for your feedback. We are delighted to hear that the K-65XR80M2 TV continues to fulfill your expectations with its dependable quality, great picture, vivid colors and simplistic controls.

Thank you for putting your trust in Sony!
Warm regards,
Estefany

Hi Ajanta,

We are truly heartened to learn that every aspect of this television, from the stunning clarity to the immersive audio, has provided the perfect viewing experience for you!

The QD-OLED display is the crown jewel of this model, designed to deliver breathtaking color and contrast that truly brings content to life. We are happy that you are enjoying the synergy between the vibrant visuals and the cinematic sound.

Thank you for trusting Sony to provide the ultimate entertainment center for your home!

Regards,
Dominick

Hi Awesomelgtv,

We're sorry to hear you feel this way about your purchase. While many options exist, the BRAVIA 8 II features our latest XR Processor and OLED technology, specifically engineered for industry-leading color accuracy and cinematic motion. We recommend exploring the "Studio Calibrated" picture modes to see the full potential of our processing.

Thanks for choosing Sony.

Best regards,
Eliab

Hi DavidF,

We’re happy you’re enjoying the BRAVIA 8 II! If audio sync issues persist with your external box, try enabling the A/V Sync feature in the TV’s audio settings for a seamless experience.

Thanks for choosing Sony.

Best regards,

Eliab

Hi LuzC,

Thank you for sharing your feedback and for the 4-star review! We are glad to hear you are enjoying the great picture quality of your new Sony BRAVIA 8 II.

We want you to have the premium and seamless experience you deserve with your home theater setup. Since you are already using high-speed cables and the HDMI 2.1 ports, we would like to help you resolve the synchronization issues between your FiOS box and Oppo 4K player as quickly as possible.

To get this fixed, we advise reaching out to our dedicated technical support team. They can provide personalized assistance to calibrate your audio-sync settings and ensure all your devices are communicating perfectly with the TV.

You can contact our support experts directly at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for choosing Sony, and we look forward to getting your sound and picture perfectly aligned!

Best regards,
Dominick

Hi Tammycook!
It is fantastic to know that you are loving the clear picture on your K-65XR80M2. We really appreciate you taking the time to share your experience with us!

This TV is designed to bring movies to life with incredibly bright and lifelike colors. It uses a clever processor to make everything look sharp and smooth, while the screen itself actually vibrates to produce sound, making it feel like the audio is coming right from the action.

It’s a pleasure having you as a Sony customer!
Best regards,
Estefany

Hi LeonardF,

We are excited to hear that you are very happy with your new 55" BRAVIA 8 II! You’ve chosen a truly remarkable television; as a QD-OLED, it combines the perfect blacks of OLED technology with the enhanced brightness and incredibly vivid colors of Quantum Dots. This elaborate panel ensures that every scene is displayed with breathtaking accuracy and saturation, providing a viewing experience that is hard to beat.

Thank you for trusting Sony.

Regards,
Dominick

Hello Husky,

Thank you for choosing Sony!

We couldn't be happier to hear your positive remarks about the K65XR80M2 TV. We appreciate your candid feedback regarding the pricing and recognize the importance of delivering both quality and value. Your input is invaluable as we strive to maintain the highest standards for our products.

Best regards,
-Fred

Hi EarlB,

We are sorry to hear that there was a mix-up with your order at the retailer. We recommend reaching out to the Best Buy customer service team or visiting the store where you made the purchase to facilitate an exchange for the model you originally intended to buy.

Thanks for choosing Sony.

Best regards,
Eliab

Hi MarkS,

Thank you for choosing the BRAVIA 8 II and for sharing your initial impressions with us. While we are glad to see a 4-star rating, we want to ensure you are completely satisfied with your purchase. This television offers extensive customization options designed to enhance the picture to your specific preferences, ranging from clarity to color vibrancy. To help you unlock the full potential of your display, we recommend exploring our detailed guide on adjusting the picture settings here:

https://helpguide.sony.net/tv/musltn1/v1/en-003/contents/TP1001675534.html

Beyond internal settings, the quality of the signal being fed into the TV is crucial for a premium experience. We recommend ensuring that you are using high-speed HDMI cables capable of supporting full 4K resolution, as older cables can often bottleneck the picture quality. Additionally, if you primarily use streaming services, please ensure your TV is located within 25 feet of your wireless router. Streaming 4K content requires a high-bandwidth, stable connection; if the signal is weak, the app may automatically drop the resolution to prevent buffering, which significantly impacts visual clarity.

We are confident that these adjustments will provide the high-quality visual experience you expected from a BRAVIA television. Thank you for choosing Sony!

Regards,
Dominick