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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 167 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 167 reviews
  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    Sony Bravia 9

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture clarity and bright. Very good upscaling of my satellite feed. Controls easy to use. MiniLED over OLED.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BryanC, We're delighted to hear that you like the picture quality and ease of use. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase and the quality is outstanding Service was great as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatKir,

      Thank you for the 5-star rating! We're happy to hear that you like the quality of the TV. Thank you for supporting Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony TV Purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase and customer service and Geek Squad was fantastic

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AngieH,

      Thank you for choosing Sony!

      We're excited to hear that your K65XR90 TV has been a great purchase and that you had a fantastic experience with our customer service and Geek Squad. Your kind words motivate us to continue delivering the best support and products to our customers. Thank you for sharing your experience!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent choice as the picture aND SOUND ARE FANTASTIC.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatrickN, Thank you for your wonderful 5-star review of the K65XR90 (BRAVIA 9)! We're thrilled to hear that you are enjoying the fantastic picture and sound quality of your new TV. Your feedback is greatly appreciated and helps us continue to deliver top-notch products. Enjoy your viewing experience and thanks for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    Unbelievable Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So bright it burns my eyeballs. I've never experienced television like this.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael, Thank you for the wonderful feedback! We're thrilled to hear that you find the brightness of the Sony BRAVIA 9 impressive. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Brightness

    Rated 4 out of 5 stars

    Bravia 9 opinion

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for the "voice zoom" capability which works well. It was a toss-up between this 9 and the LG G4. The 9 is a little brighter which I like.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AllanJ,

      You made the right choice with the Sony BRAVIA 9! We're glad that you like the Voice Zoom 3 function and picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    New Sony!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 65 inch Sony has a picture that is very clear. Colors are excellent. We are pleased with our purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fritzione, we're glad you like the picture quality of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv works great and nice size and picture. I am very happy with my purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Purchase, Thank you for the excellent review! We're glad you like the size and amazing picture quality of your Sony BRAVIA 9. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic choice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best picture ever! Great clarity and depth plus the colors are so true. Highly recommend this TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveB,
      Perfect! Glad to hear that you are enjoying the amazing picture quality, clarity, and vibrant colors of your new BRAVIA 9 TV. Thanks for highly recommendation and for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Television is OK

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is OK. Sound is OK. Picture is OK. Service was OK.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your feedback, JohnU!

      We appreciate you letting us know your initial impressions of the K-65XR90 TV. While we are glad to hear everything is "OK," we are always striving to deliver an excellent experience.

      If you have any specific areas where you feel the picture, sound, or service could be improved, please feel free to share!

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Cons mentioned:
    Audio sync

    Rated 3 out of 5 stars

    Missing Audio

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install did not go well Unable to connect audio to TV

    I would recommend this to a friend
  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    great tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is amazing. the brightness is better than old a95k.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi txags, Excellent! Thank you for your positive review! We're thrilled to hear that you find the BRAVIA 9 amazing and that its brightness surpasses that of the older A95K model. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Satisfied.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works as advertised. Well worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi scchic, Fantastic! We're thrilled to hear that the BRAVIA 9 has met your expectations and that you find it well worth the money. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Totally Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great product I’m very happy with my purchase of the Sony 65 inch Bravia 9 TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, BobbyB!

      We are so pleased to hear that you are very happy with your purchase of the 65-inch BRAVIA 9 TV. Knowing that you consider it a great product is the best feedback we can receive!

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Happy viewer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear picture and sound. It is worth every dollar

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CruzM, amazing! We're happy to know that you like the picture and sound quality of your new TV! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia 9

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have about 3 weeks with the Sony mini LEG tv and can say it has worked amazingly. Graphics look great and works well with our Sony soundbar. Makes the environment feel like in the movie theater but at home.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Edith, we are so happy to hear about the great experience you're having with our Sony - 65" Class BRAVIA 9. This model is the perfect choice for those who love unparalleled brightness, and incomparably beautiful colors. A Sony sound bar is the perfect complement to turn your viewing experience as if you were in the movie theater! Thank you for choosing Sony. Regards, -Dominick Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TV review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding quality, sound and picture. Would recommend it to everyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thumbdrive, Fantastic! We're thrilled to hear you like the outstanding picture and sound quality of your Sony Bravia 9. Your recommendation means a lot to us and thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Sony Bravia 9

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Sony Bravia 9 to replace an OLED tv I purchased in 2017. However, once mounted and displayed in my living space, the Bravia 9 picture disappointed me in that is was not as crisp as bright as my old Oled. So I returned it and purchased the LG OLED G4. Very happy with that purchase.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dmypsych,

      Thank you for the feedback. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

      -David Sony_US

  • Rated 2 out of 5 stars

    Lasted about one Year before a panel issue.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bravia 9 only lasted about one year before the panel showed defects. There were 4 or 5 round grey spots the shape and size of golf balls balls. Contacted Sony and after a few calls and pictures said it was normal. That's a load off you know hwat. Had many LED TV. Thanks God for the Geek Squad who came over and verified that it was a backlight issue drive issue and exchanged it under the 5 year warranty I had purchased. Replaced it with another Bravia 9. Still have time to exchanged it for something else if Sony dies not fix their recent update that is causing issues on al Barvia 9's. Sony support first said they will exchanged it then they dropped the ball They are the worst. Next TV will be another manufacture and skip the Sony Tax.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnD,

      Thank you for sharing your experience. We are very sorry to hear about the issues you've had with your BRAVIA 9 TV, and we sincerely apologize for the frustration you experienced with our support team. This is not the standard of quality we aim for. We are glad that Geek Squad was able to identify the backlight issue and assist you with the replacement under your warranty.

      We recommend periodically checking for and installing software updates to ensure your TV has the latest bug fixes and improvements. You can do this by going to Settings > System > About > System software update. Your feedback is extremely important to us, and we will be reviewing the details of your case to improve our support processes.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Very nice TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV. Did not blow me away like the old Master Series. Also, i think there is an issue with the speakers. Will reach out to Best Buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gabe,

      That's great! We're happy to hear that you like your new Sony TV. If there's something that we can help you with, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      -David Sony_US