Customer Ratings & Reviews

Hi ILoveBB, it's fantastic to hear that you're enjoying the Sony - 65" Class BRAVIA 9 and feel it's a great value for its price! This TV comes with thousands of Mini LEDs that are precisely controlled by its XR processor to deliver authentic contrast and brightness creating a dazzling picture quality. Thanks for choosing Sony and enjoy your new viewing experience! Best regards, -Dominick

Hi MikeC,


Thanks for sharing your experience! We're excited to hear you received great value, timely delivery and a solid support. Enjoy your new Bravia 9!
Thanks for choosing Sony.
-Aldair

Thank you for sharing your feedback, JasonF.

We are truly sorry to hear that you are experiencing persistent lip sync issues with your BRAVIA 9. We understand how frustrating it is when the audio doesn't align perfectly with the incredible 4K picture this TV provides, and we certainly don't want you to feel stuck with this experience.

While this can sometimes be caused by external devices or app processing, we recommend checking a specific setting that often resolves this: navigate to Settings > Display & Sound > Audio output and ensure that A/V sync is set to "Auto" or "On." If you are using an external soundbar, ensuring that both the TV and the sound system are updated to the latest firmware can also help the "handshake" between devices stay in sync.

We take your feedback seriously and would like to help you get this sorted so you can enjoy the premium performance you expected. Please reach out to our support specialists at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so we can look into your specific setup and provide further assistance.

Best regards,

Gus, Sony Social Media Team

Hi Poppy, Thank you for your positive review! We're thrilled to hear that you found the services and information on our television to be excellent. Thanks for choosing Sony! -Sam

Hi BillyC,
Thank you for your feedback. We appreciate your time and thoughts on this matter. We're here to help.
The Sony K-65XR90 is equipped with a DIGITAL AUDIO OUT terminal (optical), which allows the connection of digital audio devices.
To connect headphones using this output, you cannot plug them directly into the DIGITAL AUDIO OUT port. Instead, you will need an external device—such as an optical-to-analog converter and a headphone amplifier or transmitter (like the Sony WLA-NS7)—to enable headphone use. The TV does not natively support direct headphone connection via the digital audio out port, but it can be adapted using appropriate external accessories designed to convert the digital signal and drive headphones. Detailed information can be found here: https://helpguide.sony.net/tv/lusltn1/v1/en-003/01_10.html?hl=headphones

For further assistance, we strongly encourage you to contact our technical support team https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thanks for considering Sony products!
Best regards,
Stephanie

Hi JudyB, Thank you for the 5-star rating! We're glad you had a great experience with the delivery team. Thanks for choosing Sony! -Sam

Hi JosephT, Thank you for your feedback on your new Sony Bravia 9 and we're sorry to hear that it didn't live up to your expectations. At Sony, customer satisfaction is our priority. We take all feedback seriously and use it to continuously improve our products.
If you’re interested you can schedule a one-on-one consultation with our experts here:  https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351

And for future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.

Thank you for choosing Sony, and we're here to help with any other inquiries you might have.

Regards,
Sam

Hi Disappointed, Thank you for your feedback on the Sony BRAVIA 9. We understand your concerns regarding the picture quality. Our goal is to provide the best possible experience with our products, and we regret that this was not the case for you.

There are various settings that can be configured in [Picture] settings to improve the overall picture quality and the viewing experience on your Google TV. More information about the picture adjustment settings of the TV can be found on the link below:

REF: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html

Also, ensure your TV has the latest firmware updates installed, as these can improve performance and add new features.

If you’re interested you can schedule a one-on-one consultation with our experts here:  https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351

And for future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi Jimmie, Thank you for recognizing the Multi Acoustic Audio+ advantages but the resolution is 4K the most common resolution also the technology that was used to create this product was also used in the BVM-HX3110 reference monitor. Maybe adjusting the picture mode to Professional or Cinema for your streaming content. Last the XR Clear Image feature does an amazing job at Upscaling all your HD and digital content to bring back lost detail.

If you’re interested you can schedule a one-on-one consultation with our experts here: https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351

Sincerely,
Sam

Hi User669243,

We are excited to hear that your BRAVIA 9 is delivering such a "breathtaking" flagship experience! We designed this model to be a true powerhouse, utilizing our most advanced Mini LED technology to achieve the vibrant brightness and contrast that allows it to compete alongside the best OLEDs on the market. It is fantastic to know that you are already putting those HDMI 2.1 inputs to good use for high-performance gaming and movies, ensuring you get every bit of detail out of your 4K content.

Thank you for making Sony part of your home entertainment.

Best regards,
Dominick

Thank you for the fantastic review, K3Kid!

We’re thrilled to hear that your K-65XR90 is conquering the sun! We designed the Bravia 9 with our most advanced Mini LED backlight and anti-reflection technology specifically for rooms just like yours. It’s awesome to know you’re getting that incredible depth and "excellent picture" without the glare getting in the way.

Thank you for being a Sony fan and for sharing your experience!

Best regards, Gus, Sony Social Media Team

Hi ThomasNYCstuyvesantHI,

We are thrilled to hear that the BRAVIA 9 is providing you with such an immersive and vibrant visual experience! It is wonderful to know that the accurate color tones and peak brightness are standing out, especially when paired with your Sony Soundbar to unlock the full potential of Dolby Atmos. We take great pride in how our displays and audio products work in harmony to create a true cinematic atmosphere right in your living room.

Thank you for making Sony the centerpiece of your home theater.

Regards,
Dominick

Hi JudithM,

We are pleased to learn that the Sony BRAVIA 9 is providing such a vivid and sharp visual experience in your home.

It is wonderful to hear that the dimensions are providing a perfect fit for your living room, allowing you to enjoy our premium picture technology without overwhelming your space. We take great pride in ensuring our displays deliver lifelike clarity and vibrant colors, so knowing that you are enjoying every detail of your favorite content is truly rewarding for our team.

Thank you for making Sony the centerpiece of your home cinema.

Regards,
Dominick

Hello hump!
It is fantastic to know that your K-65XR90 is performing so well and that you are happy with the color quality. We appreciate you sharing your experience with us!

The BRAVIA 9 features a high peak brightness panel and X-Anti Reflection technology to reduce glare from lamps and sunlight. It also uses the XR Processor to deliver lifelike contrast and vibrant, natural colors for a true theater feel at home.

Thank you for selecting Sony!
Best regards,
Estefany

Hi Vooz,

We're glad you love the picture quality! For a more immersive experience with your Bar 8, we recommend adding a Sony wireless subwoofer (SA-SW3 or SA-SW5) to bring out those deep cinematic tones.

Thanks for choosing Sony.

Best regards, 
Eliab

Hi SunriseC,

We are delighted to hear that you are enjoying your new BRAVIA 9. It is wonderful to see your loyalty to Sony continue, and we are glad the 65" screen has proven to be the perfect fit for your space.

Thanks for choosing Sony.

Best regards,
Eliab

Hi KimberleeH,

We are thrilled to hear that you are enjoying the great picture quality and the seamless navigation between cable and streaming on your BRAVIA 9.

Thanks for choosing Sony.

Best regards,
Eliab

Hi there!
It is fantastic to know that you are seeing such a big difference in picture quality with your new K-65XR90!

This model uses our advanced XR Backlight Master Drive to precisely control thousands of LEDs, delivering incredible brightness and deep blacks.

Thanks so much for sticking with Sony!
Best regards,
Estefany

Hi RonnieA!
Thanks for the feedback! It brings us great satisfaction to hear that you're so happy with the picture quality of your K-65XR90 and that you’d recommend it to others.

We appreciate you choosing Sony!
Best regards,
Estefany