Customer Ratings & Reviews

Hi MichaelE,

We appreciate your feedback regarding the picture and sound quality, and we sincerely apologize for the power and connectivity challenges you have encountered with your external soundbars.

The communication issues between the TV and audio systems can often be resolved by performing a "handshake" to sync the HDMI-CEC signals. We recommend the following steps to ensure your BRAVIA 9 and soundbar communicate correctly:

1- Perform a Hardware Handshake:

- Disconnect both the TV and the soundbar from their power outlets.
- Disconnect the HDMI cable from both devices.
- Leave both units unplugged and disconnected for approximately 2 minutes.
- Reconnect the HDMI cable, ensuring it is firmly seated in the eARC/ARC ports on both the TV and the soundbar.
- Plug the TV back into power and turn it on first, followed by the soundbar.

2- Enable BRAVIA Sync Settings:
To ensure the devices are recognized, please verify the following settings on your TV:

Settings > Channels & Inputs > External Inputs > BRAVIA Sync Settings > BRAVIA Sync device list > Enable.

These steps are designed to establish a stable connection and prevent the power inconsistencies you described. However, if the issue persists, we highly encourage you to contact our technical support team for further troubleshooting at:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for your patience and for considering Sony.

Regards,
Dominick

Hello EdS1,

Thank you for choosing Sony!

It brings us great joy to hear that you are happy with your K65XR90 TV and that it holds a special place alongside your previous Sony Bravia from 2008. We appreciate your continued trust in our products and are committed to supporting you with lasting quality.

Best regards,
-Fred

Hi JIMMY,

We are very glad to hear that you are enjoying the great picture and sound of your new television and that you are very happy with your purchase!

As our flagship Mini LED model, the BRAVIA 9 represents the pinnacle of our cinematic technology. The incredible brightness and contrast you're seeing are driven by thousands of high-density Mini LEDs, all precisely managed by our XR Backlight Master Drive. This system uses a professional-grade dimming algorithm to ensure sparkling highlights and deep blacks without the typical "glow" found on standard LED TVs. To complete the experience, we've equipped it with Acoustic Multi-Audio+, featuring the world's first Beam Tweeter in a TV. This projects sound upwards and sideways, making it feel as though the audio is coming directly from the action on screen for a truly immersive, theater-like atmosphere.

Thank you for choosing Sony!

Regards,
Dominick

Hi BrianM, That's great! We're very happy to hear that you love your new Sony BRAVIA 9 and that it enhances your experience of watching college and pro football as well as movies. Thanks for choosing Sony! -Sam

Hi Jeanie2018, Thank you for your fantastic review of the Sony BRAVIA 9! We're thrilled to hear that you find the picture quality to be amazing. We appreciate your tips on darkening the room for a cinematic experience. Thanks for choosing Sony! -Sam

Hi LionelT,
Thank you for sharing your experience! We're delighted to hear that the stunning picture quality of your Sony BRAVIA 9 looks incredible at home. It's wonderful to know you feel it’s worth the investment. Thank you for choosing Sony! Enjoy! -Maria

Hi DarleneW,

Thank you for the review and we're glad our customer service representative was able to resolved your issue. Thank you for choosing Sony!

-David