Customer Ratings & Reviews

Hi Gabe,

That's great! We're happy to hear that you like your new Sony TV. If there's something that we can help you with, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hello JeffY, thank you for the five-star score! We're thrilled to hear you're enjoying your new BRAVIA 9 and its exceptional picture quality. We're sure you will love to experience this high definition on a bigger screen. Thank you for choosing Sony! Best regards, -Jenn.

Hi ILoveBB, it's fantastic to hear that you're enjoying the Sony - 65" Class BRAVIA 9 and feel it's a great value for its price! This TV comes with thousands of Mini LEDs that are precisely controlled by its XR processor to deliver authentic contrast and brightness creating a dazzling picture quality. Thanks for choosing Sony and enjoy your new viewing experience! Best regards, -Dominick

Hi MikeC,


Thanks for sharing your experience! We're excited to hear you received great value, timely delivery and a solid support. Enjoy your new Bravia 9!
Thanks for choosing Sony.
-Aldair

Hi Poppy, Thank you for your positive review! We're thrilled to hear that you found the services and information on our television to be excellent. Thanks for choosing Sony! -Sam

Hi scchic, Fantastic! We're thrilled to hear that the BRAVIA 9 has met your expectations and that you find it well worth the money. Thanks for choosing Sony! -Sam

Hi BillyC,
Thank you for your feedback. We appreciate your time and thoughts on this matter. We're here to help.
The Sony K-65XR90 is equipped with a DIGITAL AUDIO OUT terminal (optical), which allows the connection of digital audio devices.
To connect headphones using this output, you cannot plug them directly into the DIGITAL AUDIO OUT port. Instead, you will need an external device—such as an optical-to-analog converter and a headphone amplifier or transmitter (like the Sony WLA-NS7)—to enable headphone use. The TV does not natively support direct headphone connection via the digital audio out port, but it can be adapted using appropriate external accessories designed to convert the digital signal and drive headphones. Detailed information can be found here: https://helpguide.sony.net/tv/lusltn1/v1/en-003/01_10.html?hl=headphones

For further assistance, we strongly encourage you to contact our technical support team https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thanks for considering Sony products!
Best regards,
Stephanie

Hi JudyB, Thank you for the 5-star rating! We're glad you had a great experience with the delivery team. Thanks for choosing Sony! -Sam

Hi JosephT, Thank you for your feedback on your new Sony Bravia 9 and we're sorry to hear that it didn't live up to your expectations. At Sony, customer satisfaction is our priority. We take all feedback seriously and use it to continuously improve our products.
If you’re interested you can schedule a one-on-one consultation with our experts here:  https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351

And for future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.

Thank you for choosing Sony, and we're here to help with any other inquiries you might have.

Regards,
Sam

Hi Disappointed, Thank you for your feedback on the Sony BRAVIA 9. We understand your concerns regarding the picture quality. Our goal is to provide the best possible experience with our products, and we regret that this was not the case for you.

There are various settings that can be configured in [Picture] settings to improve the overall picture quality and the viewing experience on your Google TV. More information about the picture adjustment settings of the TV can be found on the link below:

REF: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html

Also, ensure your TV has the latest firmware updates installed, as these can improve performance and add new features.

If you’re interested you can schedule a one-on-one consultation with our experts here:  https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351

And for future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi Jimmie, Thank you for recognizing the Multi Acoustic Audio+ advantages but the resolution is 4K the most common resolution also the technology that was used to create this product was also used in the BVM-HX3110 reference monitor. Maybe adjusting the picture mode to Professional or Cinema for your streaming content. Last the XR Clear Image feature does an amazing job at Upscaling all your HD and digital content to bring back lost detail.

If you’re interested you can schedule a one-on-one consultation with our experts here: https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351

Sincerely,
Sam

Hi Jeanie2018, Thank you for your fantastic review of the Sony BRAVIA 9! We're thrilled to hear that you find the picture quality to be amazing. We appreciate your tips on darkening the room for a cinematic experience. Thanks for choosing Sony! -Sam

Hi BrianM, That's great! We're very happy to hear that you love your new Sony BRAVIA 9 and that it enhances your experience of watching college and pro football as well as movies. Thanks for choosing Sony! -Sam

Hi LionelT,
Thank you for sharing your experience! We're delighted to hear that the stunning picture quality of your Sony BRAVIA 9 looks incredible at home. It's wonderful to know you feel it’s worth the investment. Thank you for choosing Sony! Enjoy! -Maria

Hi DarleneW,

Thank you for the review and we're glad our customer service representative was able to resolved your issue. Thank you for choosing Sony!

-David