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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2424 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers often highlight the exceptional picture quality, vibrant colors, and impressive OLED display of the Sony 65" Class BRAVIA XR A80J Series OLED 4K UHD Smart Google TV. They appreciate the easy setup and excellent sound quality, making it a great choice for gaming and movie enthusiasts. While some users find the price to be a bit high, many agree that it offers great value for the features and performance it delivers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 2,424 reviews
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Underwhelmed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned my first purchase of my LG 77” OLED77C1 because of problems with the magic remote, so we got this tv instead. We soon realized the picture quality wasn’t as good and we really loved the big screen of the LG so we switched back and bought a universal remote.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mpag,

      We regret to hear that you returned this TV because of the picture quality issue. This issue might resolve with the following picture adjustment. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.

      In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the A80J:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jay Sony_US

  • Rated 5 out of 5 stars

    Sony 65" Class BRAVIA XR A80J Series OLED 4K UHD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow - All the excellent ratings reviews are true! Great TV that I was able to purchase before sold out. Geek installation fantastic as always. Thank you Best Buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Donna, That's great! We're glad to hear that! With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    Sony OLED 65"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Just wish it came with a instruction manual. I would love to know how I can listen to my music on Spotify while I have my personal pictures as a screen saver.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Finally,

      Thank you for choosing and purchasing our 65" A80J. We're happy to hear you like the impressive performance and incredible picture quality of the TV. We value your input and appreciate the feedback . The TV features Ambient mode that configures what is displayed on the screen when the TV is not operated after a certain amount of time while displaying content other than broadcasts and videos. The A80J also has our Living Decor app. This will turn your TV into an essential part of your living space. Easily have it display artwork, personal photos, screensaver themes and clock functions. Your favorite image and sound are played at the set time by selecting Living Decor for the On timer function.

      Manuals can be downloaded through our support website for free. You may save it on your smartphone or on your computer to access it anytime. Please go to the Manuals & Warranty tab at https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80j/manuals

      With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for your feedback and offering a fantastic rating on the product! -Jess Sony_US

  • Rated 5 out of 5 stars

    Bravia TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the 3 TV’s we purchased. The Geek Squad did our installation and other than the long wait time for install, we were pleased with the results.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wannebob,

      We're glad that everything was handled professionally. We hope you also enjoy this amazing TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Favorite television

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look of it. I saw in the store. Since i flooded with Hurricane ida i wanted to get more up to date tv. Walked in store and said this is it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Beautiful,

      Amazing! You've made a great choice! We are extremely pleased to hear you love the good-looking design and overall performance of your XR-65A80J.

      With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen.

      Thank you so much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The experience was great. The staff very helpful and were great. All the equipment that I purchased is a perfect fit for what I was looking for. Best Buy is a 5 star company.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fantastic, Awesome! We're glad to hear that you are happy with your purchase! With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Meh -- just an oled with good speakers

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this TV since launch and I'm pretty happy with it. Gaming doesn't look the best, but movies are fantastic in a dark room. In my living room it looks dull and dim. I hope they improve OLED brightness next year.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi modernwize,

      We're glad that you like the picture quality of the TV when watching movies. It's unfortunate that you are not having a great experience during video games. For the best experience when using video game consoles, make sure to use a Premium High Speed HDMI cable or Ultra High Speed HDMI Cable for 4K 120Hz. Set the HDMI signal format to Enhanced format. For more information, please refer to this link:

      https://helpguide.sony.net/tv/iusltn1/v1/en-003/04_12.html

      You can also adjust the picture settings of the TV to tailor-fit the picture quality to your needs. For more information, please refer to this link:

      https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html

      In case you need further assistance, please email the below information to socialsupport@am.sony.com.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Issue:
      Additional Information regarding your experience with the XR65A80J.

      Sincerely,

      -Ralph
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Awesome Picture Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television makes you feel like you are in the movie. A truly immersive experience. I would recommend it to anyone with a large enough room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Customer,

      Perfect! We're glad that you are enjoying the picture quality of the TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Sony Bravia Oled TV 65"

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love TV On occasion turning on the TV it makes a loud popping noises and the screen has an indescribable display. Not Sure what to do about it. We have been unable to video this event as we have not had camera ready when it happens. Only last 10 Seconds or so.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Phrase,

      Thanks for sharing your review and experience with the A80J. We're glad that you like the picture quality of the TV.

      A creaking, crackling, or popping sound from your TV is normal and is not a malfunction. These sounds occur when parts expand or contract slightly due to temperature changes in the room or your TV. For example, you may hear the sound when you turn your TV on or off. The sound location may change or become less noticeable due to environmental changes, such as temperature or humidity.

      With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thanks for choosing Sony!

      -Ralph Sony_US

  • Cons mentioned:
    Wifi

    Rated 3 out of 5 stars

    Poor setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I tried to set up the television it would not recognize my WiFi . I set it up using a LAN connection. When setup was complete I found that the television from the factory came with the WiFi turned off. I may never buy Sony again.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RJT55,

      We regret to hear that you didn't have an easy time setting up the Wi-Fi connection on the TV. Your feedback is greatly appreciated. Setting up the Wi-Fi connection is easy on this TV. You may find this link helpful:

      https://helpguide.sony.net/tv/iusltn1/v1/en-003/06-02_01.html

      In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Issue:
      Additional Information regarding your experience with your XR65A80J.

      Sincerely,

      -Ralph
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Steve 076

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is awesome!!!!! I really love everything about it. Best Buy stood behind the price match. It was taking care of in 2 days. Very Happy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyBravia65,

      Perfect! We're thrilled that you are happy with your purchase. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony A80J LED TV purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was smooth from purchase to delivery. Tv was delivered to my home and they were following all Covid guidelines

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyA80JLED,

      We appreciate your 5-star review of the TV. We hope you also enjoy the amazing features of the unit. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young people who mounted this TV, and another in another room were absolutely wonderful and capable in carring out their service. I commend them highly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bravia, Thank you for taking the time to review the A80J. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for the recommendation! Jay Sony_US

  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The carriers are careful, and fast. They also follow the safety instruction by wearing masks and shoe covers, which are really thoughtful!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyTVSetUp, We're glad that you are satisfied with the service. You will also love the TV performance and quality. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you to Best Buy for standing behind their extended warranty and replacing our broken TV. Their Technician is fantastic as well. Really knows his stuff.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaveN,

      Thanks for sharing your 5-star review and experience with the A80J TV. We hope you also enjoy its amazing features. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im in heaven after trying diffrent TV sets there is no comparison. My sound bar is great and makes TV viewing lile being in a theater.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Loves66, Thanks for this superb review of your new A80J! Choosing this TV will definitely be worth it! We're truly delighted you are enjoying the stunning picture quality and it works great with your Soundbar. Good to know that the combination of superior video quality and great sound improves your home theater experience. You’re now able to enjoy immersive, engaging cinematic experience in your home. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you so much for purchasing our 65" A80J and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great First TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first TV. Never bought a TV before, Never been much of a TV Guy but sense I purchase a PS5, I needed a TV to use the PS5 on

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 34Skyline, You've made an excellent choice! BRAVIA XR screens are a fantastic showcase for the gorgeous graphics and immersive soundscapes that bring games to life which is perfect for your PS5. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony 65” TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gift ever for my husbands 60th birthday! Thank you so much! It was a great pleasure and the perfect person To help me!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zoomingdeb,

      You made the right choice! With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Worth the purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV. Integrates well with my home theater system and the remote can control both. Wish it had VRR sooner. Screen can be dim in few scenarios

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyA85j,
      Thank you for a positive feedback! We're glad to hear you are enjoying the your new TV particularly with its HDMI-CEC features. VRR will be coming via a future firmware update. Please have your TV setting for updates set to on to get the latest updates for this product as they become available. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony 65" Bravia OLED 4K TV and sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable sales staff, quick service in the store. Got everything we needed for set up and sound system without having to go back for more parts.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Satisfied,

      We appreciated your 5-star review. We hope you also enjoy the amazing features of the TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thanks for choosing Sony!

      -Ralph Sony_US