Customer Ratings & Reviews

Hi Upset,

Thank you for choosing and purchasing our BRAVIA XR A80J.

While we are glad that you like the picture quality, we are sorry to hear that the TV turns off and goes back to the Home Screen. This is definitely not the experience we want you to have. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections.

The TV needs a couple of minutes to initialize after the TV power cord is plugged in. The power buttons on the TV and the remote won't work during this short period of time, and the LED or illumination LED won't light up right away. This is normal operation.

If the TV turns off automatically, please check the following:

The screen may have been turned off due to [Sleep timer] settings.
Check the [Duration] setting of [Timer].
Check if [Idle TV power off] in [Power & Energy] is activated.
(US, CA and MX models only) Check if [Auto shut-off] in [Power & Energy] is activated.
Ref: https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-08_01.html

May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.


Full Name:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with the A80J



We are sorry for the inconvenience and hope to speak to you to resolve this matter.



Sincerely,

Erin

Hi albundy,

We regret to hear that you're having issue with the software of the TV. Please ensure your TV has the latest firmware installed by going to Help > System Software Update > Software Update. For further assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80J:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi Zelmo,

We're sorry to hear that you're having issue with the price of this TV. We apologize for the inconvenience. You can enjoy breathtaking OLED contrast with picture quality that feels deep, natural and real. Our Cognitive Processor XR cross-analyzes data, enhancing picture quality in the same way that the human eye focuses for more realistic color and depth. For more details, please check the TV model at our support website (http://www.sony.com/esupport) for product specifications and features.

In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80J:

We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi Yonnie,

Great! We're glad that you are enjoying the A80J TV and you were assisted professionally. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thanks for choosing Sony!

-Ralph

Hi User,

We're glad that you like the picture quality of the A80J. It's unfortunate that you had power issues with the TV. This isn't normally the case with the A80J. Your feedback is extremely important to us and is very much appreciated. Thanks for sharing your review and we hope you will consider Sony for your future purchases.

In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Product Model Number:
Issue/Concern:

Sincerely,

-Ralph
Sony Social Support

Hi Customer,



We're glad that you like the picture quality of the TV. It's unfortunate that you are having issues with the Netflix app. For picture-related issues, the quality may depend on the source that you are playing. Make sure that you also have a stable network connection when streaming. You may also refer to the steps on this link to help resolve picture issues:

https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80j/articles/00097418



If you are having issues accessing or launching the app, please refer to troubleshooting steps on this link:

https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80j/articles/00130945



In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



Full Name:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with the XR65A80J.



Sincerely,



-Ralph

Hi MrsV,

You made the right choice! With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thanks for choosing Sony!

-Ralph

Hi freezergirl,

We're glad that you like the picture quality of the A80J. It's unfortunate that you are getting a black screen on the TV. You may refer to the troubleshooting steps on this link to help resolve the issue:

https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80j/articles/00200862?cpint=spt-banner_00248776_tv_ts_guide_i

If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.

Sincerely,
-Ralph

Hi casualgamer78,

You made the right choice with the Sony A80J! Because you do like this amazing TV so much, would you mind updating your star rating to show other buyers how great the A80J TV is?

With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thanks for choosing Sony!

-Ralph

Hi What,

Thank you for the review. We believe your issue is with your cable box not with the television. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for choosing Sony!

Regards,
David

Hi James, Awesome! We're very happy to hear you're having a great time watching movies on your new Sony A80J. When watching on cable, please make sure that the HDMI signal format is set to enhanced. To change the HDMI signal format setting, press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format] — [Enhanced format].

For more details, please refer to this link: https://helpguide.sony.net/tv/iusltn1/v1/en-003/04-09_02.html

Note: When you watch a 4K picture with High-Quality, use a Premium High-Speed HDMI™ Cable(s) that supports speeds of 18 Gbps. For details on a Premium High-Speed HDMI™ Cable(s) that supports 18 Gbps, refer to the cable specifications.

With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam

Hi MCCLY13,

Thanks for sharing your review and experience with the A80J. Your feedback about the screen is greatly appreciated. We hope you continue to enjoy this amazing TV.

With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thanks for choosing Sony!

-Ralph

Hi Judiz,

Thanks for sharing your review and experience with the A80J. You can download additional apps on Google Play Store. Please refer to this link for more information:

https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80j/articles/00147386

Additionally, you can use Chromecast built-in or AirPlay to display (cast) your favorite websites and app screens on your mobile device directly to the TV. For more information, please refer to this link:
https://helpguide.sony.net/tv/iusltn1/v1/en-003/05_04.html

You also have the option to connect HDMI devices that support the app/s that you are looking for.

Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
Additional Information regarding your experience with your XR65A80J.

With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thanks for choosing Sony!

-Ralph

Hi SonyBravia, Thank you for the feedback on your experience with your XR65A80J. While we're glad you like the amazing picture quality, we regret to hear you're having flashing white dots issue on the display. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below:

https://www.sony.com/electronics/support/articles/00032635

May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80J:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Sam

Hi WILLIAM, We apologize if the TV is not compatible with the DirecTV app. The DirecTV Stream App is not available from the Google Play Store on this TV. However, you can connect the DirecTV box to any of the HDMI Inputs(HDMI ports 1/2/3/4). Also, you can enjoy available pre-installed streaming applications on this TV. You can only download apps compatible with your TV, and they may differ from apps for mobile devices. The Google Play on the Google TV or Search for apps on the Google TV™, only display apps that are supported by the TV.

With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for sharing your feedback! Jay

Hi Granny2012, While we're glad you like the vibrant colors of your new Sony A80J TV, we regret to hear that the TV only lasted for 7 months. This is usually not the case for our TVs nor the experience we want you to have. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the XR65A80J:

And with regards to the availability of the Spectrum TV app, Unfortunately, Spectrum TV app is not currently available to download on Google Play Store on this TV. But, you can use your mobile device to cast Spectrum TV content from your smartphone to this TV.

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for upgrading to Sony.

Sincerely,
Sam

Hi William,

This is not the experience that we want you to have. We are investigating this issue further and will monitor the situation very closely. In the meantime, we’d like to recommend turning off “Remote start” as this may reduce connection loss when connecting the TV to your home network. You can find the “Remote start” feature under ‘Settings’ then ‘Network & Internet’.

In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
Additional Information regarding your experience with your XR65A80J.

Sincerely,

-Ralph
Sony Social Support

Hi Notquiteasexpected, Thank you for taking the time to review the BRAVIA XR A80J TV. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Thanks for choosing Sony! Jay

Hi Pjc6,

Awesome! We're glad that you are happy with your purchase. It's also great that you were assisted professionally. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thanks for choosing Sony!

-Ralph