Customer Ratings & Reviews
- Model:
- XR65A80J
- SKU:
- 6455218
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the exceptional picture quality, vibrant colors, and impressive OLED display of the Sony 65" Class BRAVIA XR A80J Series OLED 4K UHD Smart Google TV. They appreciate the easy setup and excellent sound quality, making it a great choice for gaming and movie enthusiasts. While some users find the price to be a bit high, many agree that it offers great value for the features and performance it delivers.
This summary was generated by AI based on customer reviews.
Oled vs 4K Ud
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price from a 4K HD and the oled 4K I wished I would of went with just the 4K. Not worth the price difference.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Retired,
Thank you for the feedback. If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Hard to manipulate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always liked Sony products however, for some reason this TV did not suit me the picture was not very good. And natural I tried all the adjustments possible and could not get the picture as good as the I am used to, and also because of the new sound system built into the Sony TV. I could not use my sound bar which has a base tone box the Sony TV does not have any kind of base tone because the sound is projected through the screen which may be a good idea. In some cases but not in mine also the fundamental programming things like moving around getting Netflix getting prime or any of the other streaming products was very difficult with the Sony TV and I have a wireless headphones which I paired up with the Sony TV that also was difficult getting it on and getting it off and returning to the normal sound. All in all, most all Sony products are very good and I have several that I like. It is just this TV that didn't get along with meI don't think it was user friendly
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cowboy,
We're sorry to hear that you're having issues with this TV. We apologize for the inconvenience. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size and sound. The actual display may vary or some settings may not be available depending on your model/country/region and the content you are watching. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.
With our Acoustic Surface Audio+ technology, sound comes directly from the centre of the screen with powerful actuators behind the TV vibrating to create acoustics that move with the picture.
Refer to this link for common Setup and Troubleshooting information for Streaming services:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80j/articles/S1F0526
This TV supports A2DP Bluetooth Profile. You can pair some wireless headphones, speakers, or soundbars to your Google TV™ through a Bluetooth® connection, however, the devices must be compatible. Refer to this link for more details: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80j/articles/00186140
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Best Buy Purchase Headaches
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was ordered as an Open Box - Excellent condition. Did not come with Remote, Power Cord, or instructions. Finally was able to purchase appropriate power cord along with compatible universal remote, and TV blinks red 5 times and cannot turn on. Basic research shows this to be an internal malfunction. My assumption is the TV was never actually turned on and tested as physically it looks fine. Started the return process, took time off work to be here for the return and it was cancelled and rescheduled. The purchase experience has been absolutely abysmal and while the workers inside the store were solid, not a single other online or phone resource besides them has had any interest in getting this resolved in a timely manner. The product itself may be sublime, but purchase it elsewhere.
No, I would not recommend this to a friendSony 65" Bravia XR A80J Lemon!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told this was top of the line. Within first month mother board went out. Called total tech to come out and help it took one month but they came out and replaced the mother board. Three weeks after that the wifi card the picks up internet went out and had to get that replaced. Now two weeks later the T.V just turns off and on by itself and does not work. Need to have them come out again to try and fix. Not sure why they won't replace. I have 10 TV's through Best Buy and would never get this Sony product again. Hopefully they will allow an exchange for another product after this 3rd try to get this TV running.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PoorqualitySony,
This is not the experience that we want you to have. This isn't normally the case with the A80J. We would like to know more about what happened and help you out. We also want to make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
Case Number:
Additional Information regarding your experience with the XR65A80J.
Sincerely,
-Ralph
Sony Social Support
First tv was defective.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great but not until best buy replaced the first one that was defective.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chefarrgee,
Thank you for sharing your experience with us. While we are glad you like the TV, we're sorry to hear that the first TV was replaced. We hope that everything is good now. If you need any assistance or concern with your new TV, feel free to contact us at socialsupport@am.sony.com with the following information:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! - Kris
t.v.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the picture isn't as good as my 55' Samsung that I bought 4 years ago.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Keyscustomer,
Thank you for choosing and purchasing our BRAVIA XR A80J.
We regret to hear that the picture quality did not meet your expectation. We'd love to help you troubleshoot your problem and turn your experience around.
You can configures display settings that adjust the picture quality, such as screen brightness.
To adjust the picture quality to your preferences, refer to the Adjusting the picture quality page.
https://helpguide.sony.net/tv/iusltn1/v1/en-003/07_08.html
Should you need further assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Regards,
Erin
Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote is terrible!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Remote,
We regret to hear that you are not having a good experience with the remote of the TV. We would like to know more about your review and turn your experience around. Please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
Additional Information regarding your experience with your XR65A80J.
Sincerely,
-Ralph
Sony Social Support
- Cons mentioned:Remote control
Not so smart TV.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really disappointed in this purchase. It does not integrate with my cable box and requires too many clicks of the remote when changing from dvd player to cable box TV. I cannot attach a sound bar to this TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Moriba,
We're sorry to hear about this issue. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. When BRAVIA Sync is set up, you will be able to turn off a connected device with the TV or set a device connected via HDMI cable to be operated with the TV’s remote control. For more details, please check the BRAVIA Sync (HDMI-CEC) overview and troubleshooting information.
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80j/articles/00161073
You can connect soundbar to this TV. Refer to the BRAVIA TV Connection Guide for more details:
https://www.sony.com/electronics/support/articles/00231150
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Picture quality
Poor quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a disappointment for a high end tv, the picture is awesome if your watching you tube 4K videos, I’m streaming with high speed internet and the picture is rather drab! I thought the processor is suppose to upscale ?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Charles,
We're glad you like the picture quality when watching 4K content. It's unfortunate that you are not having a complete experience when viewing non-4K sources. The XR65A80J is equipped with an XR 4K Upscaling feature. However, upscaled, simulated, and enhanced 4K images will vary based on source content and settings.
You do have the option to adjust the picture settings of the TV to tailor-fit the picture quality to your needs. Please refer to this link for more information:
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the XR65A80J.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
Worst TV Experience of my Life
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an A80J 65" today from Best Buy worst TV buying experience of my life. Started fine, great sales person who was knowledgeable. Got it home mounted it and noticed it was missing the Sony badge on the front. Just 2 holes where it should be. Called BB and can't be connected to the store only a call center. They can't even see my purchase because systems sync versus live. No help at all. Messaged with Sony no help again. Decided to at least turn it on and see what it looked like...dead pixels about 6 I could see in a black background. Tool it down boxed it back up and drove 20 miles to return it. Disgusted is an understatement at this point. Old TV is back on the wall!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jemm,
We regret to hear that you're having issue with the TV. We 're sorry to hear that you returned this TV. We apologize for the inconvenience. The brand-new TV comes with comes with a one-year limited manufacturer's warranty.
In any case that you need our assistance in the future, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Open Box sold as New
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a review of the TV set itself - that will be done once I get my replacement. I bought the 65" version at BestBuy in West Hollywood yesterday. Upon opening the box I immediately noticed that the screen had NO protective film of any kind - the unit was just placed into the styrofoam and box. Then I noticed two small scratches on the screen. So it was very clear that the unit was Open Box and had already been sold previously and returned. I did however NOT buy an Open Box unit but a brand new one. Very concerning practice Best Buy!
No, I would not recommend this to a friendOpen BOX Not Working at all. Had to return
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the Open Box TV, So I sold my old TV which is working good. I rented a SUV because it does not fit Sedan and travelled 100 miles to Pick up and switched on the TV did not work and Red light blinking on bottom. I am a Total tech member, So I called customer service. They said its because problem with Board in TV and said return the Item. But now I lost the deal that I bought and also lost my working TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Vicky,
We're sorry to hear about what happened to the TV. We apologize for the inconvenience. Please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Keeps losing Wifi connection
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV. Sony is aware of the Wifi issues. Even with TotalTech support Best Buy Techs are unable to service this TV due Best Buy's relationship with Sony. Our Sonos system works over the same Wifi along with our inexpensive TCL TV. A80J Wifi issues are common see Reddit Thread below: https://www.reddit.com/r/bravia/comments/t9mcck/bravia_a80j_wifi_connection_issues/
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TotalTechisnotworthit,
Thank you for reaching out to us. We're sorry to hear the issue that you are having with your TV. Allow us to help and isolate the problem. Please make sure that the TV software is updated as it includes key features, applications, bug fixes, and feature improvements. Please try some solutions on this link to troubleshoot if the Android TV Wi-Fi signal drops or intermittently disconnects from the internet:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80j/articles/00184183
May we also contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Good but scratches on screen!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product came with scratches on screen! Want to return but dont have original box
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonL,
This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. Please contact Best Buy or your dealer directly and make them aware of the situation. We hope that you will be able to get a replacement.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
SONY Blinking Red Light
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very impressed with the TV.. but within 2 months of purchase having issues with the TV turning on. Light is blinking red.. Now to go through warranty process and lengthy process of removing the TV / transport / & no TV in the mean time..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello JoeQuin,
Thank you for your review.
While we are pleased you are very impressed with the exceptional performance of our A80J, we are really sorry you've encountered a power issue after two months of use. This is usually not the case and the experience we wanted you to have on our premium TV.
Some of these issues can be fixed by performing the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/articles/00153674
We greatly appreciate your feedback with the warranty process and we will surely take note of it as we always strive for the best customer experience.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV:
We value you being a Sony customer, and we are really sorry for the inconvenience.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Going back to a Samsung
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on Thursday, returning it on Monday. The picture quality was great, but the system was not capable of streaming Peacock, HBOMax was extremely slow, and Amazon Prime failed to load content as well. I worked through all the diagnostics. I have 5 other TV's in the house(all Samsungs), and they all stream just fine.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TimtheTVman, While we are glad to hear that you are happy with the picture quality of the A80J TV, we are sorry to hear that you are having difficulties with video streaming. If you still have the TV, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try the steps on our related TV article link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80j/articles/00013427
If the streaming platform that you are using is not available to download on the Google Playstore, you can use the built-in Chromecast of the TV to display (cast) your favorite websites and app screens directly to the TV.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Screen Flicker 2 month old tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Day 60, Screen Flicker Begins. Contacting Sony to see what they are willing to do. Updates to Follow. Too bad they wont let you upload a video to show how bad the flicker is. If this gets resolved with true customer service Ill upgrade my rating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi sonyrepsuggestedinstore,
This is not the experience that we want you to have. The troubleshooting steps on this link may help resolve the issue:
https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-02_02.html
If the issue is still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
Case Number:
Additional Information regarding your experience with your XR65A80J.
Sincerely,
-Ralph
Sony Social Support
Trash TV - Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is trash. Lasted 14 months until the panel gave out. Sony was unwilling to provide any sort of help outside their expensive repair services. I would 100% not recommend. Stick with LG or Samsung
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JackL,
This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened and review your file. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
New model Sony OLED TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Sony TV did not work properly. There was some type of software issue. We noticed it first when it wound not connect to Apple play. The installation team recognized there was a problem. The picture quality was disappointing and not what I expected from Sony. Best Buy planned to replace it but we chose to exchange it for a similar LG TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MW254,
Thank you for sharing your feedback and experience using your A80J OLED 4K Ultra HD Smart Google TV. We are sorry to hear if our product did not meet your expectations particularly with picture quality and unexpected app related issues. This is not the experience we want you to have. We value your input and appreciate the feedback. Some of these issues can be fixed by simply restarting the TV. To do that, simply press and hold the Power button until Restart appears on the TV screen, and then press Enter to restart it.
You can also configure various settings related to the TV display such as color and brightness for picture quality, or screen size to improve your viewing experience. Additionally, picture quality depends on the signal and content. For reference, you may access this link for some helpful information: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html.
It's unfortunate that the unit had to be returned. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
We do hope you will reconsider our brand and give us another chance at bringing the theater experience to your home.
Sincerely,
Jess
- Pros mentioned:Picture quality
Sony 65" Class BRAVIA XR A80J OLED TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased the Sony 65" Class BRAVIA XR A80J OLED TV, and I couldn’t be more impressed with its performance. From the moment I set it up, the picture quality blew me away. The OLED display offers true-to-life colors and deep blacks that make watching movies, shows, and even gaming an immersive experience. The Cognitive Processor XR really elevates the image
I would recommend this to a friend