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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1646 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers commend the 65" Class BRAVIA XR A80K OLED 4K UHD Smart Google TV for its exceptional picture quality, vibrant colors, and user-friendly interface. Positive feedback also highlights the ease of setup and the intuitive Google TV operating system. However, some users express concerns regarding the remote control's design and functionality, as well as limitations with HDMI 2.1 ports. A few customers also reported issues with the TV's reliability and higher price point compared to competitors.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 1,646 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony picture is great. The geek squad were very professional and knowledgeable. They set-up and explained its features perfectly. Thanks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jerry, amazing! We're glad you are enjoying the picture quality of your new TV! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very nice tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this purchase. Great picture and plenty of options to adjust picture and color quality. Sound quality is good. We paired ours with a Sony sound bar and now its great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful, MP20! We're happy to hear that you are satisfied with your new Sony TV. With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Bravia

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing TV. I had a Sony Bravia that was 10 years old and working great. I just wanted a bigger tv and OLED! Love it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hwkj,

      That's awesome! We're glad to hear that you like your new Sony television. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. We appreciate the loyalty and thank you again for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    My new 65 inch Sony Bravia OLED tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new 65 inch Sony Bravia OLED tv. The color purity and clarity of picture is fantastic. The smart tv function allows my switching from cable to internet streaming simple and easy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardjNJR, We're glad to hear that you love this TV. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking to replace my 50 television. I spoke with sales associate and he helped me with picking out the best 65” television for my use. Picture and sound are great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scott,

      Thank you for the purchase and we're glad to hear that you had a great experience with our customer service and liked the picture and sound quality of the TV. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Picture went blank at 14 weeks, can't get new TV!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the TV from BestBuy on 12/16/22, with service contract and Total Tech membership. Great picture, but the TV went blank at 14 weeks. BestBuy would not help me; said to call Sony. So much for the service contract. Sony verified TV was defective and said they would ship a new TV. 3 weeks later, the shipment is lost. No response from Sony, except they will contact us. Shipping company says "we don't know where it is." The Geek Squad said they would have to charge us if they stepped in, even though we paid for the tech contract. It was a waste of money for BestBuy service contract and Total Tech membership. I live in the second largest city in Colorado, and Sony has no service shops in the area. What a nightmare, but I still loved the picture when the TV was working!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidW,

      We're sorry to hear about what happened. We apologize for the inconvenience. To help you further, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the XR65A80K:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    SONY CHOSEN OVER SAMSUNG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked at both Sony and Samsung 65 inch TVs with the similar features and chose Sony as the picture quality was better on the Sony. They were both very similarly priced

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Desertguy, Awesome! We are glad to hear that you are enjoying your new TV! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia A80k review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this tv with a discount because it was used as a display model in the store. Was in excellent condition and came with everything except the remote but for half the price I didn’t mind. So glad I went with Sony because I fell in love with their interface and control. Visuals look amazing on this Tv can’t go wrong with it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    My Best Buy Christmas gift.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am completely satisfied with this TV the picture is so realistic and the app features makes life easier. My 1 month old greatgrand son seems to enjoy it as well when he's watching.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Million,
      Thank you so much for such a great review! We truly appreciate your satisfaction with the amazing picture quality and smart features of your new TV. That's very cute how your 1 month old great grandson is also enjoying watching the TV. With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Bravia

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture would be an understatement. Has been the Best Buy I have had. The picture amazes me every time I turn the TV on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BradleyA, we're glad you like the picture quality of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Bravia XR A80k OLED 4k

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 65 inch OLED has some great picture, the detail of faces and scenery are outstanding. No different that the 2023 model but 1000 dollars less. Sweet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlesR, Thank you for the 5-star rating! We are so glad to hear that you are enjoying the picture quality of your new TV! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A wonderful TV. Haven't learned all the features yet. Sporting events are incredible to watch. Can't wait til football season. The best TV I have ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikeR, Awesome! We are so glad to hear that you are enjoying your new TV! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Tv for gaming

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A superior television for the PlayStation 5 should incorporate Variable Refresh Rate (VRR) technology, along with features such as a central point reticle and the option to adjust screen size.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Bravia worth buying!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of all the OLED tv's on display, this one was the most vibrant for the price. At just under $2,000. Setup took a bit of time, but it was truly worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinJ,
      Awesome! We're glad you investment with your new TV is worth it. Your purchase allow us to continue to do what we love and provide you with quality products. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just stunning picture quality , interface and navigation is as simplistic as it gets. So many easter eggs to find jist a great viewing experience

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KameraKev, Thank you for the positive review! We're very happy to hear you like the stunning picture quality, intuitive user interface, ease of use, and overall great viewing experience with your Sony A80K. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Color
    Cons mentioned:
    Hdmi 2.1

    Rated 4 out of 5 stars

    Sony is the king

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible Sony oled.. the blacks images are dark.. and bright images shines. It has two hdmi 2.1 output.. there should’ve been 4 inputs of hdmi 2.1 and remote felt cheap and looks cheap. When watching a film or tv show it looks amazing, but the HDR I would rate it 4/5.. it could’ve been brighter also on the video games too.. but this tv is still amazing for the price alone. The build of the tv felt very very high quality. If you want everything you are looking for.. then the master class is the one to go with but… it’s too expensive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cool1, Thank you for taking the time to review the BRAVIA XR A80K TV! With this TV, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thanks for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony over Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always bought Samsung, but got this Sony at a good price and I see no difference in picture quality. (It’s a better picture because my last Samsung was many years old)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LorraineA, We are happy to hear that you chose this TV. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thank you for giving the product a perfect rating! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install by the geek squad went smooth. The tv is great. Picture and sound are amazing. All the apps I need are available and the Bluetooth connection is solid.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rickster, We're very grateful for this positive feedback! The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing BRAVIA XR A80K TV! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my Sony tv for about 2 months. I'm really enjoying it. Love the colors, beautiful pictures on it. More than I really wanted to spend, but it's worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tamara,
      Awesome! We're glad your investment with your new TV is worth it. Nice to know you are enjoying the outstanding picture quality of the unit. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    One of the best Tv’s

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the price , bought mostly for the reason I wanted one the best and I can definitely tell I got it ! Great for my Xbox series X and when I watch sports.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, Awesome! We are so glad to hear that you are happy with your new TV! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! -Carl Sony_US