Customer Ratings & Reviews
- Model:
- XR65A80K
- SKU:
- 6502609
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 65" Class BRAVIA XR A80K OLED 4K UHD Smart Google TV for its exceptional picture quality, vibrant colors, and user-friendly interface. Positive feedback also highlights the ease of setup and the intuitive Google TV operating system. However, some users express concerns regarding the remote control's design and functionality, as well as limitations with HDMI 2.1 ports. A few customers also reported issues with the TV's reliability and higher price point compared to competitors.
This summary was generated by AI based on customer reviews.
Everything I wanted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving the wider contrast this tv pricides. Paired with the Sony 5000 soundbar and subwoofer anf I couldnt be happier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CR44, That's great! We're glad to hear that! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thanks for choosing Sony. Jay
- Cons mentioned:Reliability
Quality issues with power supply
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product died - didnt power on. Had to return it. Not recommened
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnantS, We are sorry to hear about what happened to your Sony XR65A80K TV and it had to be returned. This is usually not the case with our premium products and not the experience that we would like you to have.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
Sony TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV! Highly recommend it! It is the perfect size for our home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnmarieD, That's great! We're glad to hear that! The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for the recommendation! Jay
Sony tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this tv 25 days ago totally disappointed at the 2nd day i started having problems with it. I’m waiting for the technician to come over and check it out otherwise they told me I have to call Sony if they can’t fix the problem
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ErickB, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. We'd like to check your file and know more about the issue so we best assist you. Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
warning, don't buy sony - they wont support you!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These reviews are from people owning less than a year. do not buy this product. sony does everything they can to not fix it when something goes wrong. dont make the same mistake i did.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MikeC,
We're sorry to hear about what happened. We apologize for the inconvenience. In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Extremely Pitiful Customer Support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new Sony 65" OLED TV I bought from BB had two issues: 1) it had periods when it would not turn on and 2) the screen was so dark in scenes that I could not see what was taking place (the brightness was set to max out of the box). I learned I had to unplug the power for about 30 seconds and then plug it back in (the software would reset), and then it would turn on. This happened several times in the month I had it. The lack of brightness was a lessor issue. I called Best Buy Customer Care and no one could help me. I spent four consecutive hours on the phone. It took at least 30 minutes to work through the menu to talk with a person. After I explained the problems, I was put on hold and the line would either go back to the front of the menu again (and I had to start over), or the call would end and I would have to call again, spend another 30 minutes or so waiting and then explain the issue again. This happened seven times over four consecutive hours. After four hours I gave up. I loaded the TV into my vehicle, took it back to the Best Buy store I bought it from and returned it for a full refund. These large TV screens are delicate and can be easily damaged. I was fortunate. The 65" and larger TVs are very difficult to move once their packaging has been removed. As BB cannot offer any support for their new TVs, I will never buy another one from them. I learned my lesson and bought a LG 65" OLED G2 at a local business who offers support for the products they sell. They installed it and if it has issues, they will resolve it. Best Buy cannot support the larger TVs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Granddad,
We're sorry to hear that you returned the TV. We apologize for the inconvenience. We'll make sure that our product is in good performance. In any case that you need our assistance, please chat with us from Sony’s e-support webpage.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Picture quality
Dark image
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Image looks very clear but the screen is not bright enough to enjoy watching.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user454850,
We're sorry to hear that you're having picture issue with this TV. We apologize for the inconvenience. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. The actual display may vary or some settings may not be available depending on your model/country/region and the content you are watching. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.
If you are unable to resolve your concern, please follow the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80k/articles/00200862
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay