Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 1477 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the 65" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV (2023) for its exceptional picture quality, including vibrant colors and impressive contrast, making it ideal for movies and gaming. Many appreciate its ease of use, but some have expressed concerns regarding the reliability of the television and the functionality of the remote control. A few customers also mentioned the high price point as a drawback. While the software and warranty have received some negative feedback, the overall consensus points to a visually stunning television experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,477 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Very nice - OLED didn't blow me away as expected.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some issues during setup - the initial brightness was pretty weak so I had to mess with the settings until I found the "vivid" picture setting (or something similar). It's been very good since but I'm wondering if the Samsung would have been a better option. I chose the Sony since it was the same price but a deeper discount sale price thinking I was getting a better TV for the same money. I've been a Samsung fan for years so maybe it's just an adjustment to the picture. OLED was advertised as a huge upgrade, but I haven't seen the leap in picture quality to make it worth the $2k. Maybe it's just my old eyes - we'll see... : )

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ToddI, we're glad you like your new TV! We understand your feedback regarding the picture quality of your Sony unit. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Please check this link for more details:

      https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html?hl=picture

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and sound, super easy to set up, and all of my apps are already loaded!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Buyer, Thank you for the great review! We're delighted to hear you like the great picture and sound, ease of setup, and all the preloaded apps of your new Sony A80L. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony 65”

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture and clarity from the side for our wide living room. Great size. Easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lbdrn, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Mr.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture overall. Movies and sports both have good resolution and color with no notable blurring.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KJW1, We're glad that you like the picture quality of your TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    love it - 65"

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV -- I was pretty pleased with the picture -- THEN I got an AudioQuest clean power unit and now it is FANTASTIC. Allows the TV to do all it can. Razor sharp. I got a sound bar but honestly I may move that to another room; this A80L has the best sound I've heard on a flat screen. Last comment: It's OLED, so they say not as bright as other tech, but in my room with little ambient light it is PLENTY bright.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ed1462, Thanks for sharing your awesome experience. We are thrilled to hear that you love your Sony BRAVIA A80L OLED 4K smart Google TV and you were pleased with its picture quality. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV EVER!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough good things about this tv. The picture is phenomenal. For a real home theater experience, add one of the higher end Sony soundbars, subwoofer, and rear speakers, and the immersive sound effects will BLOW YOUR MIND. I highly recommend this tv ( I have 3 of them in my home).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RickO, Thank you for your enthusiastic feedback on the TV and the recommendation to enhance the home theater experience with Sony's higher-end soundbars, subwoofers, and rear speakers. It's great to hear that you are enjoying the immersive sound effects.

      Thank you for choosing Sony! -Carl Sony_US

  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome TV!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV! Awesome screen and sound. No problems with apps. Remote control scrolls very fast. Only negative is the price, but I'm willing to pay the price for the quality. As far as Geek Squad goes for installation, don't waste your money. Took over a month for an appointment cause their "third party" installers kept cancelling/not showing up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HeidiR,

      Thanks for sharing your review and experience with the A80L. We're glad that you like the sound, picture quality, supported apps, and remote of the TV. Your feedback about the installation process is greatly appreciated. We recommended contacting Best Buy or your dealer for further assistance. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing Picture

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing TV. The picture is sharp and lifelike. There are several picture modes to enhance watching movies. It has a very slim profile and frame. The TV sound is superior to my old Bose sound system. I definitely recommend this TV and having the Geek Squad install it. They set up all the apps and demonstrated all the TV features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TCdot, great! We're glad you are enjoying your new TV! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Beautiful colors.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture on this tv is amazing! It has some of the most vibrant colors that I've seen in a tv. Love it...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Brenda,
      That's perfect! Thank you for sharing your wonderful review with your new Sony - 65" class BRAVIA XR A80L OLED 4K UHD HDR Google TV. We are truly happy that you love your new TV for its amazing picture quality. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. - Marco Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great TV!!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new Sony 65 inch TV! The picture, colors and sound are amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LindaW,Amazing! We're glad that you like the picture and sound quality of your TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture. Easy to use. Pleased with purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VirginiaW, That's great! We're very happy to hear you like the good picture and ease of use of your Sony A80L. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony tv

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is excellent great picture and easy to operate Sound is good but a sound bar enhances it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MyronK, Awesome! We are glad to hear that you are happy with the picture quality of your new A80L TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect tv for the chill gamer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, this tv was more than I expected. The images are so crisp and I don’t have to struggle to hear the tv. I’m also very prone to migraines, used to get them all the time if I watched movies for too long. Idk if it’s because the oled makes it easier to watch the dark scenes, but my migraines are almost non existent after binge watching Netflix. I also use this as my monitor for my gaming and it keeps up with bg3 no problem! Love love love

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Lala! We are glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Sony 65" tv

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bright realistic colors - good picture in any kind of light.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamF, Awesome! We are glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Best TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has the sharpest color and the sound is awesome. So glad I chose this model.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RobertHolder,
      Thank you for purchasing our Sony TV and we're glad that you are pleased with your purchase. It's nice to know that you're enjoying the awesome sound and picture quality of your new TV. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Never going back to broke people tvs!!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to see your football team turn the ball over in the best quality possible, this is the tv for you. The contrast in the picture is the best ive experienced, and the home screen and settings are extremely easy to navigate. The 65 inch is a perfect size for a small/med size apartment. You will not regret your purchase. if you do, my bad.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielM, Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony 65 inch TV

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony 65 inch theater tv. Awesome picture great sound and easy set up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christmas, Thank you for the positive review! We're delighted to hear you like the awesome picture, great sound, and ease of setup of your Sony A80L. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Good tv

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv, good quality, good sound and good brightness

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Isace, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Awesome TV

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and very easy to setup. All the apps that I needed were already installed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobM, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony TV

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the picture and sound. Very easy to use. Works great with my old Samsung speakers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DwightT, We're delighted to hear that you are enjoying the ease of use, picture and sound quality. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US