Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 1477 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the 65" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV (2023) for its exceptional picture quality, including vibrant colors and impressive contrast, making it ideal for movies and gaming. Many appreciate its ease of use, but some have expressed concerns regarding the reliability of the television and the functionality of the remote control. A few customers also mentioned the high price point as a drawback. While the software and warranty have received some negative feedback, the overall consensus points to a visually stunning television experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,477 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, excellent picture, would recommend to anyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dms3249, we're glad that you like the picture quality. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony OLED

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Television ever!!! The quality is A1, sound is excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome picture!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG - the screen is awesome! And I'm able to reduce my number of remotes by two! My only wish is to be able to go between cable/antenna and streaming apps without having to change between antenna (channels) and the apps. It may be my setup as I'm going through an AVR. Still. this a great TV!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello sbhnet,
      Nice! Thank you very much for purchasing our Sony XR65A80L BRAVIA TV. We are truly happy that you are enjoying your new Sony TV for having such a big screen and awesome picture quality. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Television

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is so awesome! Never have had a tv so nice. Totally worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing TV for gaming

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 gaming experience on this TV is absolutely amazing. The OLED screen combined with VRR and game mode for PS5 games. Takes the gaming experience to a whole different level. But not only that the Bravia Core app has probably the best quality for movies I have ever seen. I recommend this product 100%

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CristianMaldonado,
      That's great! Thank you for purchasing our Sony - 65" class BRAVIA XR A80L OLED 4K UHD HDR Google TV. We are truly delighted to hear that you enjoyed playing your PS5 with our Sony TV. It is really an awesome experience! Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for your recommendation and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony lives up to its name.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony Bravia lives up to its reputation. We have had 3 of them ever the years. This is also a shout out to Best Buy, when we hung the tv we noticed three small issues on the screen. Called Best Buy, they arranged to pick up the tv, and bring a new one at the same time. Great Customer Service!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KeithM! We are glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture quality. Perfect for watching movies.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, great picture and much improved sound. There are still issues with the Google TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mikey, We're delighted to hear that you like the picture and sound quality of your new TV. For optimum performance, please ensure the software is updated. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Premiere Way to Watch Movies You Love

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HDR on this TV is remarkable. As a dude who likes to watch movies in the most immersive way, rewatching anything in 4K/HDR makes you feel like you’re watching it the way it was intended. The Game Mode feature is super neat too. Sleek design. Well worth the price. I should’ve gone bigger lol.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrunoM,
      Awesome! Thank you for sharing your experience with your new Sony 65" class BRAVIA XR A80L OLED 4K UHD HDR Google TV. We are happy that you like the picture quality and design of the TV. Enjoy watching all your favorite content with our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. - Marco Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good TV

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall its a good TV with a great picture. I gave it a 4 because it doesnt have enough APPs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Palmdale, Thank you for your honest review! We are so glad to hear that you are happy with your new TV! For the applications, you can install or add applications on your A80L using the Google Playstore app! With this, you can install your favorite applications to further enhance your viewing experience!

      I hope this helps!

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Not worth it compared to other manufacturers

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first 6 or so months were great. The picture especially is incredible. But, it stopped recognizing my soundbar (also Sony) after about 6 months. So, I would have to turn the soundbar off, wait a bit, then turn it back on for the TV to connect to it. Not a huge deal, but for sure annoying. Then, it randomly started turning itself on and off when it wasn't in use. After spending over an hour on the phone with customer service clearing cache and resetting the TV, that stopped. Finally, about 350 days after I bought it, the power board went out. It's been such a disappointment.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sony Television Issue

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this television in January 2024, but the model is a 2023. Today, May 7, 2025, there is a dark screen horizontally about 10" from the top of the television. We were told to update the software. We did update the software, but it didn't repair the issue. We were then told that someone could come out to look at it for $275 and see if they could repair it. If not, we would lose our $275 and live with the issue or buy another $2000 plus television. We have never had problems with Sony televisions and really are now at a loss as to what to do.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Beautiful Picture, Until the TV Breaks

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV broke with electronics failure 9 months in. Picture was gorgeous before that and I loved this TV. I'm guessing the great reviews on here are from people who have owned this TV for less than a year. I bought extended warranty from Geek Squad based on reading reviews about this TV's reliability, but Sony won't let Geek Squad service it if it's still on factory warranty. Waiting to see if I can get it fixed by a Sony authorized repair person (I'm far from a city).

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MollyE,

      We're glad that you like the picture quality of the TV. It's unfortunate that the TV is no longer working properly. This isn't normally the case with the A80L. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened so we can review your file and help you out. We also want to make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com.

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:
      Case Number:

      Sincerely,
      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Dope OLED. I am not a gamer.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dope OLED at really great price. I put a premium on upscaling and image processing for streaming or SD content. Sony processing is largely considered the best. I am not a gamer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 2serve4Christ, Thank you for taking the time to share your experience! We're pleased to know that you find your Sony BRAVIA XR A80L great and a worthy purchase. It's also a pleasure to hear that you're satisfied with its upscaling and image processing. Thank you for choosing Sony! -Maria Sony_US

  • Rated 5 out of 5 stars

    Great TV and Great OBX

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy has some of the best obx prices and the condition is great my c3 is much better in everything besides the processor and OS,

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    $500 price match issue

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV, but we have seen the price drop by $500 since our purchase /installation date of 8/3 (today is 8/26). Price match really should cover this on such a major purchase. ;-( Don’t buy until the price drops to get a good value.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarenW, We are glad that you loved the TV. We are sorry to hear about the price. Sony values the opinions of customers and is always striving to provide the best experience possible. 

      Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony rules!!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture and sound are amazing. One of my best purchases from Bestbuy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tuca, We're very happy to hear that! Good to know you're enjoying the amazing picture and sound quality of your Sony A80L. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Tv

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv I enjoy the new . Has a lot of new features. Colors , sounds excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseE, Thank you for the excellent review! Good to know you're enjoying the newest features, vivid colors, and great sound this unit delivers. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best Buy Destroys CostBlo!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and expert installation! Installers helped me mount the TV being replaced in a new location - super nice! I can’t believe Best Buy “bested” CostMo on this item!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarcR, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony A80L

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV I purchased is amazing. The sales persons who worked with me were so helpful and spent on me few hours of theirs time to help me chose perfect TV for me which meet all my requirements. I really appreciate help and tons of advices. Thank you Best Buy Team!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariiaF, Awesome! We are glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US