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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1467 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the 65" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV (2023) for its exceptional picture quality, including vibrant colors and impressive contrast, making it ideal for movies and gaming. Many appreciate its ease of use, but some have expressed concerns regarding the reliability of the television and the functionality of the remote control. A few customers also mentioned the high price point as a drawback. While the software and warranty have received some negative feedback, the overall consensus points to a visually stunning television experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,467 reviews
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Good for darker rooms an very low lighting,

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re watching tv during the day in a fairly lit area, then you’ll likely find the screen too dark. This tv provides better coloring and focus on an item, person, etc…in the forefront on the scene, but much of the background will be too dark. At night time in low lighting, it’s terrific.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi teers4, Thank you for the feedback on your experience with your Sony A80L. We're sorry to hear that you find the background picture too dark when watching TV during daytime or in a fairly lit spot. To resolve this concern and to ensure optimal viewing experience, please follow the steps on this link:

      https://helpguide.sony.net/tv/kusltn1/v1/en-003/08-02_04.html?utm_source=glean

      Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Regards,
      Sam Sony_US

  • Rated 5 out of 5 stars

    Great product - Great service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with the Sony 65" Bravia XR A80L TV. This TV was selected because of the reviews and the fact we already have a Sony that is very enjoyable. It was a pleasure purchasing this item from Best Buy and they made our experience in obtaining this item, very pleasant.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LarryS,
      Awesome! That's nice to hear and we are happy that you are pleased with your new Sony - 65" class BRAVIA XR A80L OLED 4K UHD HDR Google TV as well as the service you received. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thanks for choosing Sony and enjoy! - Marco Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony OLED 65”

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice a smart TV, great picture. Great selection of programs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeC, Thank you for sharing your positive experience with your Sony A80L. We're pleased to hear you like the great picture quality and great selection of apps on your Sony A80L. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    good

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good ver nice and super good. gxhciv uiggihojovgioo

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice tv, good picture. could use better speakers. overall happy with it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChaseH, We're glad that you like the picture quality. You can also customize the sound settings to suit your preferences. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.
      Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Bravia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. As with all flat screen TVs, a separate sound system is needed. As with most products these days, a manual does not come with the product. The online instructions are good, but I miss the actual book.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonaldD, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great , would recommend it Might have a another one soon

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Extremely good but only in brightly lit scenes

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fabulous TV with a fatal flaw. It quite simply just doesn't get bright enough in dark HDR scenes. 80% of the time it looks marvelous until you get a very dark scene where you literally can see almost nothing. It's because the brightness rating on this TV is only about 750 nits which just isn't enough. I returned this to get an LG C4 (exact same price) which is got about 20% more brightness. It makes a massive difference. So this TV is an almost wonderful TV, the C4 is a wonderful TV. Also the speakers built into the TV screen, which many people have been impressed by, sounded absolutely awful to me.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryH, We're glad that you like the TV and we're sorry if the TV doesn't get bright enough in dark HDR scenes. Sony also takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good picture quality not many apps or not as easy to get to them or add

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi great, Excellent choice! We are glad to hear that you are enjoying your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Movie night

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I had more time to enjoy the TV. It was purchased for movie nights. I did find it a bit difficult to program, but with a little time I have gotten the basics setup including a BluRay. I am sure there is so much more offered that it will be fun learning even more.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony Bravia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture only problem is the remote Sony makes the best tvs

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarianoV, Excellent choice! We are glad to hear that you are happy with the picture quality of your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good BUY

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV,Good Salesman,would buy again, easy setup after you figure out the Legs,Sound is average, maybe a sounder,but we do not watch Movies

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WernerW, Awesome! We're delighted to hear that you're satisfied with the ease of setup and superb performance of your A80L. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Phenomenal TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly an amazing tv,best tv I’ve owned to date! Truly stunning OLED picture and proof Sony does indeed make the best TVs!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseI, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Happy Campers

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel so far it has been a great tv,we had previously been fans of the Samsung Tv,which lasted us 11 yrs and still going,upgraded to a larger Tv. The sound on the Samsung has always been an issue. The Sony delivers overall great performance so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CatherineC, Thank you for sharing your feedback. We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Really good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love with this TV. Audio and Video are awesome! And the folks at the store were very helpful!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LorenaP, Thank you for your kind words! We're thrilled to hear that you're loving your new Sony BRAVIA XR A80L TV and that both the audio and video quality have impressed you. It's also great to know that the store team was able to assist you effectively. Thank you for choosing Sony! Enjoy your viewing experience! -Maria Sony_US

  • Rated 4 out of 5 stars

    It a decent enough TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV works mostly well. It, however, sometimes takes too long to respond and requires you to unplug its power and plug it back to get it working again.

    I would recommend this to a friend
  • Cons mentioned:
    Price, Reliability

    Rated 1 out of 5 stars

    TV won't Turn on

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, i bought TV in November 2023... here we are in January 2025. So a little over 1 year of owning the TV and it won't power on. The TV has not even been moved. It worked last night, now this morning it won't power on. Just lovely. Waste of money. Buy a Samsung. My last TV was a Samsung and it lasted 10 years.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome tv

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear tv just wish it was a little brighter. It wouldn’t be ideal for a very bright room

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality of the image, sound could be a bit better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AliciaR, Awesome! We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Thank you Cameron

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice TV. We were thankful for all the help given us by Cameron at the Eastgate store. He helped us to understand the TV brands and answered all our questions.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NFD55, That's great! We're very happy to hear you had an amazing shopping experience. Thanks for choosing Sony! -Sam Sony_US