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Customer reviews

Rating 4.7 out of 5 stars with 1477 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the 65" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV (2023) for its exceptional picture quality, including vibrant colors and impressive contrast, making it ideal for movies and gaming. Many appreciate its ease of use, but some have expressed concerns regarding the reliability of the television and the functionality of the remote control. A few customers also mentioned the high price point as a drawback. While the software and warranty have received some negative feedback, the overall consensus points to a visually stunning television experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,477 reviews
  • Rated 5 out of 5 stars

    Great product - Great service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with the Sony 65" Bravia XR A80L TV. This TV was selected because of the reviews and the fact we already have a Sony that is very enjoyable. It was a pleasure purchasing this item from Best Buy and they made our experience in obtaining this item, very pleasant.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LarryS,
      Awesome! That's nice to hear and we are happy that you are pleased with your new Sony - 65" class BRAVIA XR A80L OLED 4K UHD HDR Google TV as well as the service you received. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thanks for choosing Sony and enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Simple, beautiful.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is so perfect in our small space. Very nice bright beautiful display. Easily used and connectivity with our surround sound system was easy and user friendly. Have only been using for two weeks or so, but haven’t found any thing disappointing about it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happycampers22, Excellent choice! We are so glad to hear that you are enjoying the picture quality of your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is great. Very clear and overall size makes it easier to see details.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Texasbuyer, Awesome! We are so glad to hear that you are enjoying your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Movie night

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I had more time to enjoy the TV. It was purchased for movie nights. I did find it a bit difficult to program, but with a little time I have gotten the basics setup including a BluRay. I am sure there is so much more offered that it will be fun learning even more.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Good for darker rooms an very low lighting,

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re watching tv during the day in a fairly lit area, then you’ll likely find the screen too dark. This tv provides better coloring and focus on an item, person, etc…in the forefront on the scene, but much of the background will be too dark. At night time in low lighting, it’s terrific.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi teers4, Thank you for the feedback on your experience with your Sony A80L. We're sorry to hear that you find the background picture too dark when watching TV during daytime or in a fairly lit spot. To resolve this concern and to ensure optimal viewing experience, please follow the steps on this link:

      https://helpguide.sony.net/tv/kusltn1/v1/en-003/08-02_04.html?utm_source=glean

      Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Regards,
      Sam Sony_US

  • Rated 5 out of 5 stars

    Great Bravia Smart TV

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my fourth Bravia and they get better with each one.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice tv, good picture. could use better speakers. overall happy with it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChaseH, We're glad that you like the picture quality. You can also customize the sound settings to suit your preferences. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.
      Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good picture quality not many apps or not as easy to get to them or add

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi great, Excellent choice! We are glad to hear that you are enjoying your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony OLED 65”

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice a smart TV, great picture. Great selection of programs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeC, Thank you for sharing your positive experience with your Sony A80L. We're pleased to hear you like the great picture quality and great selection of apps on your Sony A80L. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Bravia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. As with all flat screen TVs, a separate sound system is needed. As with most products these days, a manual does not come with the product. The online instructions are good, but I miss the actual book.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonaldD, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony Bravia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture only problem is the remote Sony makes the best tvs

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarianoV, Excellent choice! We are glad to hear that you are happy with the picture quality of your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    New TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking for a new tv and it can be overwhelming! We had many questions and they were all answered! We got a great deal and enjoy the new tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DuaneW, Congratulations on your new Sony TV! We're glad to hear that all your questions were answered and you're now enjoying your new Sony BRAVIA XR A80L TV. Thank you for trusting Sony, and we hope you continue to enjoy more viewing moments with your new Sony TV! -Maria Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality of the image, sound could be a bit better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AliciaR, Awesome! We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony 80L OLED Spectacular.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Geek squad awesome!! Perfect installation and recommend anyone to upgrade from older HD technology. Great Black Friday deal. Patience was a virtue in buying decision. Do not us TV sound, not an issue for purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulR, Awesome! We are glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Excellent choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brilliant display and colors just pop out. Dolby Atmos is immersive with TV speakers itself. Only problem: Acoustic center sync has slight hissing noise when connected to supported Sony AV receiver (I have STR-AN1000) or soundbar for center channel. This has been a problem with previous A80 models too according to some forums.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shefalika, Awesome! We are glad to hear that you are happy with the picture quality of your new TV! We'd love to troubleshoot the hissing sound issue of the TV while connected to the STRAN1000. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Carl Sony_US

  • Rated 4 out of 5 stars

    good tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv. good tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryG, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This by far is the best tv I have owned Rey fast response time PlayStation looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So easy, even a two-year-old can handle it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is the best TV that I have ever bought. It has great clarity and the remote is easy to use. Even my two year-old knows how to get on the TV by pressing the Disney button and then watching her favorite show.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there BrentP! We are so glad to hear that you are enjoying your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is working well. It was a challenge getting it installed. Our older TV was wall mounted and had a problem from when it was installed. Actually Best Buy put it in. No one told me that they had a problem installing that TV. So it was hard for these Best Buy people to get it uninstalled.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamK, Thank you for the positive review! We're so happy to hear that your new Sony A80L works great. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Everyone did a great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got our new Sony 65" Qled TV installed today. I was treated like a valued customer on every contact. Everyone was knowledgable , helpful and professional. I will go to Best Buy when I future needs arise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamlT, Awesome! We are glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US