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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1468 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the 65" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV (2023) for its exceptional picture quality, including vibrant colors and impressive contrast, making it ideal for movies and gaming. Many appreciate its ease of use, but some have expressed concerns regarding the reliability of the television and the functionality of the remote control. A few customers also mentioned the high price point as a drawback. While the software and warranty have received some negative feedback, the overall consensus points to a visually stunning television experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,468 reviews
  • Rated 5 out of 5 stars

    Best OLED TV In the market

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best OLED TV In the market I love this TV and wouldn’t go back to a normal TV. Sony brings the best there is and goes perfect with the PlayStation 5 A++

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StevenG, Thank you for the glowing review! We're very pleased to hear that your new Sony A80L OLED TV works perfectly with your PS5 and has exceeded all your expectations. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    I think I'm in heaven!?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, excellent condition, and quick/helpful shipping!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beware if mounting TV it will sit about 2 inches higher with how it is configured. Prefer Android OS and peocessing quality. Snapping OS. May wish for a little brighter but solid TV all around.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adam, Excellent choice! We are so glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our 4 year old Sony TV had a problem for the second time. The Geek Squad was great! The were here the same day I called. 1 week later a new TV was installed. Great service.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarolineS, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent television right out of the box. Didn’t even have to make any adjustments for it. And combined with the Sony HTA 5000 is the icing on the cake.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jose, Amazing! Thank you for giving the Sony A80L a perfect rating! We're thrilled to hear that you're impressed with this TV right out of the box without making any adjustments. And good to know it works seamlessly with your HTA5000 soundbar. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Peter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture great sound would recommend tv to anyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello PeterR,
      That's so nice of you recommending our product. Thank you for your purchase and we're glad that you appreciate the sound and picture quality of your new Sony - 65" class BRAVIA XR A80L OLED 4K UHD HDR Google TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. - Marco Sony_US

  • Rated 3 out of 5 stars

    OLED is Overrated

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this tv basically after hearing so much about how much better the blacks and HDR contrast are with an OLED and the main difference I saw between this tv and my XBR-65X950H that it was replacing was brightness. Mainly the lack thereof on this OLED model. Going from the full LED array and being able to actually see the screen during the day with lights on in my house to whatever OLED is supposed to be was just a really expensive disappointment to be honest. The OLED model is so dim even when brightness is set to max that darker colors and blacks don’t differentiate or create detail. They just make you squint or miss them entirely. OLED may be great up close on a small screen but not on my larger, further away positioned tvs. For me this was a definite DOWNGRADE from my 950H.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DrGamer, We are sorry to hear that the A80L did not meet all of your expectations. We'd love to help out if you are having an issue with the TV picture quality and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    new tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is great we bought it for my mother who is almost blind in 1 eye and the second isn't great. the ability to brighten the picture has helped greatly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bestpurchaseever,

      Very nice! We're glad to hear that you like the brightness of the TV. Thank you for choosing Sony and enjoy your TV!

      -David Sony_US

  • Rated 4 out of 5 stars

    Perfect TV except for the remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about the TV except for the remote. I have been trying to activate the microphone on the remote and have been following the instructions that Sony has provided online but to no avail. Other than that I love the vibrant colors on the screen

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kelly3, Thank you for the positive review! We're very happy to hear that you love the vibrant colors and overall performance of your Sony A80L. And we're sorry to learn about the issue you're having when trying to activate the mic on the remote. This is definitely not the news that we would like to hear. Please follow the troubleshooting steps on the link below to resolve the issue:

      https://www.sony.com/electronics/support/articles/00109227?utm_source=glean
      https://www.sony.com/electronics/support/articles/00231664?utm_source=glean

      If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Sam Sony_US

  • Rated 5 out of 5 stars

    LOVE BRAVIA OLED TV's

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    REPLACED A PLASMA TV THAT WENT OUT IN THE LIVING ROOM WITH MY 2 YEAR OLD BRAVIA OLED TV ... PUT THE NEW BRAVIA OLED TV IN THE FAMILY ROOM ... LOVE MY 65" BRAVIA OLED TV's ...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MWW456, We're thrilled to hear that you are enjoying your new TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great OLED TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a fantastic TV that goes really really well with the PlayStation five. It was either this or the LG C3 and I ended up getting this so I can have a full Sony experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZeeshanK, Excellent choice! We are glad to hear that you are enjoying your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia Television

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have returned the item did not open it. But first time when i saw it in Best Buy store it was amazing. Due to budget issue we have purchased refrigerator returned TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RojaG, We are sorry to hear that the A80L TV had to be returned. We hope that you consider Sony again when you purchase a new TV for your home. Thank you for the 5-star rating!

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Best tv ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic tv and amazing pictures quality. The sound also sounds fantastic but would recommend a sound bar

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris, Thank you for the great review! We're happy to hear you like the amazing picture quality and fantastic sound of your Sony A80L. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    2024Sony65”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the tv to replace another 65” Sony. This current purchase is close to the tv it replaced but with more whistles. Overall the tv is good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KimS,

      That's awesome! We can’t thank you enough for purchasing two Sony TV. We're glad to hear that you like your new Sony TV. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Love our new TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new TV! Not what I planned on buying when I came in, but definitely a superior product. Great service and top notch information.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BarbaraVL, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Beautiful TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful TV, worth every cent. The graphics are amazing and really bring the detail to life on ps5. Amazing for movies and tv shows as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Russ, Excellent choice! We are glad to hear that you are happy with the picture quality of your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    good system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good option, but I bought two other brands during the last couple of months, and I saw a better screen on another OLED at the same level. the system is really good and it depends on your preferences but.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HenryN, Thank you for sharing your positive experience with the Sony A80L! We're pleased to hear you like the overall performance of this TV. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    I don't have to leave my apt now!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent resolution! Wow! I have a cinema at home! Love it!. Together with my Sonos sound bar its perfect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wilmarie, Great! We're very happy to hear that you love the movie theater-like experience of your Sony A80L. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony tv has resolution that seems to have depth. I've never seen anything this good. Nature shows and outdoor sporting events are magnificent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephenW, Thank you for the positive review! We're glad you like the resolution and magnificent picture quality of your Sony A80L. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Sony A80L 65"

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tv, but this OLED a little to dark, so I exchanged it for the Sony A95L which is a lot brighter and has more colors. Also the built-in speakers weren't so great, but neither are the ones in the A95L. This is a nice tv overall.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarvinP,
      Thank you for sharing your honest review with our Sony - 65" class BRAVIA XR A80L OLED 4K UHD HDR Google TV. We're sorry if the Sony A80L is not dark enough for your viewing preference but we're happy you were able to find the right TV for you which is our Sony A95L. We're glad that you also appreciate the sound and picture quality of your new TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. - Marco Sony_US