Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 1477 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the 65" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV (2023) for its exceptional picture quality, including vibrant colors and impressive contrast, making it ideal for movies and gaming. Many appreciate its ease of use, but some have expressed concerns regarding the reliability of the television and the functionality of the remote control. A few customers also mentioned the high price point as a drawback. While the software and warranty have received some negative feedback, the overall consensus points to a visually stunning television experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,477 reviews
  • Rated 5 out of 5 stars

    Sony 65XR

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. The only drawback is I didn’t realize it was a Google tv not a traditional smart tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielP, Awesome! We are so glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    No pricematch

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the Sony but not happy with bestbuy not doing a pricematch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesS, Amazing! We're thrilled to hear that you're satisfied with your new Sony A80L. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV works great so far, I hope it won’t blow like my last one did.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FrederickSweezer, Thank you for the wonderful feedback! We're very happy to hear that your new Sony A80L worked great so far, providing you with performance and quality you expected. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best PS5 TV

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous TV. Google TV features work seamlessly. Optimized for next gen game console PS5.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bloombud, Awesome! We are glad to hear that you are enjoying your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Not worth the money

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned many Sony TV's in my many years and this tv by far ranks as having the worst picture quality, I have an entry level 65 inch Sony LED that displays much better color accuracy and picture clearness than this much, much more expensive OLED. I have spent countless hours and every adjustment combination without matching my other tv picture quality. Same signal and side by side comparison, The only way this tv displays a great picture is when I use the retail demo mode. After the demo is run its course the subpar picture returns. Would be great if it would stay in the retail mode all the time but it always resets. Just a good way to sell the more expensive tv's no doubt. Maybe I have a lemon but the bottom line is this tv is not up to par for the cost.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gman, We are sorry to hear that you are experiencing issues with your Sony TV. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    sony tv

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with purchase, I own two Sony TV's and am very happy with the quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, JulieG! You've certainly made a great choice! We are thrilled to know that you're very happy with the amazing quality of your XR65A80L. Thank you so much for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tv I’ve ever had , let alone first tv I’ll ever own

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Someguy, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    A Happy Best Buy Customer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Sony TV. The professional services provided by Best Buy was outstanding. Thank you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TonyB, Awesome! We are so glad to hear that you are happy with the picture quality of your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony no disappoint

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a great break thru from 1080p to 4K UHD. Experience totally a big change.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rajkumar, Thank you so much for such a wonderful review, and we are so pleased to hear you like the amazing performance of your BRAVIA XR A80L so far! We're also happy that you are having an enjoyable watching experience with this great OLED TV. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the A80L. Thank you for sharing your awesome feedback and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Customer service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality, excellent customer service very helpful and explained everything easily

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI CharlesD, Great service! We're also glad that you like the overall quality of your TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony 65

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new Sony is awesome The setup was smooth and the techs were excellent too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DonM, You've made an excellent choice! We're delighted to hear you like the ease of setup and overall performance of your Sony A80L. And good to know you had a great customer service experience. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Bill Langan

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation crew did a very good job. I requested a breakdown of my costs. To date I have not recieved any information

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamL,

      That's very nice to hear! We're glad to hear you had a great experience with our customer service. Please contact them for further assistance. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony tv

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered online and was ready to pick up less then 10mins great service and really helpful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MoisesS, Awesome! We are so glad to hear that you are happy with your purchase! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, oled is such a nice thing. 4 k video on that are amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulienB,

      Very nice! We're glad to hear that you like the 4K picture quality of the TV. Thank you for choosing Sony and enjoy your TV!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best tv

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m in love with this tv it is more than i expected loved

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EddyH, Amazing! We're delighted to hear that you love your new Sony A80L. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Excellent TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the quality of the television.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, BKHK! We're glad you are impressed with your new TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    Dont know tv bad, or firestick fault

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With firestick connected, got black screen and left edge lighted like a led strip, all happend within 24 hours. A week later tv froze( thinking of bad hdmi cable from sonos)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi amfh, Thank you for your honest review! We are so glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    TV

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV had better quality as well as better sound system

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnaM, Fantastic! We strive to provide a top-notch quality and are delighted to hear that you're satisfied with your new Sony A80L. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    A. Vegas review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, quality and professional installation. Excellent picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OKSILLY, Thank you for the positive review! We're delighted to hear you like the excellent picture quality and amazing TV installation experience with your Sony A80L. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great buying experience

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was recommended this TV by the sales associate after my year old Vizio quit. Thank you

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianvG, Awesome! We are so glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US