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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1466 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the 65" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV (2023) for its exceptional picture quality, including vibrant colors and impressive contrast, making it ideal for movies and gaming. Many appreciate its ease of use, but some have expressed concerns regarding the reliability of the television and the functionality of the remote control. A few customers also mentioned the high price point as a drawback. While the software and warranty have received some negative feedback, the overall consensus points to a visually stunning television experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,466 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    My New Sony OLED Bravia 4K 65"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Satisfied. Bright picture and great sound. Nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MehrzadB, We're glad that you are satisfied with your purchase! We're also delighted to hear that you like the picture and sound quality. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    SONY 65” BRAVIA TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was the right size. Great picture. I wish that it was set up in all areas to get the best picture like the demos in Best Buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mustsatisfycustomer, Awesome! We are glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great buy amazing picture and upscaler and sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NathanD, Amazing! We're glad that you are enjoying the picture and sound quality of your TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great imagine quality and very fast microprocessor

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abel, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sony TV review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV fits room perfectly Easy to operate easy to program

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertT, Awesome! We are glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Great TV but had defective switch out.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I really liked this TV. The Geek Squad folks noticed a defect in the screen upon delivering it. The screen had small bubbles in the surface. These could only be seen when the TV was off. My local Best swapped it out with no charge. They had never seen this problem before. Once the second TV was installed I noticed that it was a bit small for my space. I got the 77" of the same model and have been highly satisfied with it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ScottTechGuy,

      Thank you for the 5-star rating and we're glad to hear that we're able to resolve your issue. We appreciate your time and patience. Thank you for choosing Sony and enjoy your TV!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the TV. Good sound and great picture. Easy to set up

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Good day, Mell!
      Awesome! We're delighted to hear that you like the picture and sound quality as well as the ease of setting up your new Sony - 65" class BRAVIA XR A80L OLED 4K UHD HDR Google TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Bravia XR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OUTSTANDING PICTURE AND SOUND AND A TOP OF THE LINE SONY TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FredC,
      Awesome! We're happy that you appreciate the sound and picture quality of our Sony - 65" class BRAVIA XR A80L OLED 4K UHD HDR Google TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Enjoy watching your favorite contents and thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing picture and quality I highly recommend this product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesL,
      Great! We're truly happy that you are pleased with the amazing picture and quality of your new Sony - 65" class BRAVIA XR A80L OLED 4K UHD HDR Google TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Good for the whole family!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV! It has been such a nice change for my family. My teenager loves gaming on it, I love binging the murder things and working out from my living room & our dog utilizes the 4k nature videos while we're not home!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LawrenC, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    New TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely Love our purchase. We needed an upgrade for our TV and it blew us away how quickly the service was and we were able to leave with it that evening. So you can say we are watching a lot of movies again to get the whole effect. Thanx again 5 stars all the way.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheresaW, You've made an awesome choice! We're thrilled to hear that you're having a wonderful time watching a lot of movies with your Sony A80L. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful picture quality. Love Google TV feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LCMB,
      Great! We're so delighted that you love the Google TV feature and picture quality of our Sony - 65" class BRAVIA XR A80L OLED 4K UHD HDR Google TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. - Marco Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Good and Frustrated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had such a hard time connecting my sanos sytem to this TV. Everytime I turn on my tv since I have had it, the sanos surrond sound will not connect. The picture is nice yet it has been heck getting the sanos to work

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanceMcD, While we're glad you like the great picture quality, we're sorry to hear that you're having a difficult time connecting your Sanos system to this TV. Let's try to isolate and resolve this issue by following the troubleshooting steps on this link:

      https://www.sony.com/electronics/support/articles/00137387

      https://www.sony.com/electronics/support/articles/00020051

      If you are unable to resolve your concern, please email us at [email protected] with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Sam Sony_US

  • Rated 4 out of 5 stars

    Sony TV Bravia

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked really good until it got a tap on the corner went bad bummer not really happy with just a small tap in the corner making the TV go bad

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    A great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great TV with clarity and color! We love the size, as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MMNARK, Awesome! We are so glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    5 STAR Experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a 65” Sony Smart TV, soundbar, subwoofer and TV stand. I could not be happier with my purchase and the customer service I received. It was a 5 Star Experience!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Janet,

      Thank you for the purchase! We're glad to hear that you like your new Sony TV. Thank you for choosing Sony and enjoy your TV!

      -David Sony_US

  • Rated 5 out of 5 stars

    Incredible Entertainment Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Tv for a bedroom setting, perfect for streaming and enjoying latest movies after a long day. Appreciate the help from the Best Buy stuff for helping me to make the right choice

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JesvinG, We are glad to hear that you are enjoying your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia a80l 65 inch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Very knowledgeable about the different TVs. It was an enjoyable experience. I think thays what everyone is looking for when making a big purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GregoryJ, Awesome! We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my bedroom television. Bought a 77 inch for the family room. Really impressed with sales person Caleb.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi livingroom, You've made an excellent choice! We're delighted to hear that you're enjoying your Sony A80L and that you chose another 770inch model for your family room. And good to know you had an amazing customer service experience. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    GEEK SQUAD!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my 65" Sony OLED TV! The 2 GEEK SQUAD associated who delivered and installed the TV and sound bar where wonderful and very knowledgeable! Great customer service

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Fridge,
      That's good to hear! We're glad that you like your new Sony - 65" class BRAVIA XR A80L OLED 4K UHD HDR Google TV and you are pleased with the service you received. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thanks for choosing Sony! - Marco Sony_US

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