Customer Ratings & Reviews
- Model:
- XR65A80L
- SKU:
- 6543908
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 65" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV (2023) for its exceptional picture quality, including vibrant colors and impressive contrast, making it ideal for movies and gaming. Many appreciate its ease of use, but some have expressed concerns regarding the reliability of the television and the functionality of the remote control. A few customers also mentioned the high price point as a drawback. While the software and warranty have received some negative feedback, the overall consensus points to a visually stunning television experience.
This summary was generated by AI based on customer reviews.
The Carpenter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this TV, wanted the Samsung but the salesman talked me into this pile, I had a QLED and feel I’ve downgraded, the picture sucks, the ARC is about useless so I have to have the soundbar remote to control sound. I will be buying the Samsung 65 like I wanted, can’t return this junk as I’m 3 days over, just a joke, NOT HAPPY! My kid will be getting a free 65” Sony. I won’t be back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Carpenter, We are sorry to hear that the XR65A80L TV did not meet all of your expectations. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try adjusting the picture setting of the TV to your preference. For this, please check our help guide link: https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
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Carl
Not a good brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crappy tv bad picture. This tv had issues with the picture it did not look anything like the store model
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StephanieS, We're sorry to hear about the picture quality issues you're having with your Sony A80L. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Your TV may experience a picture quality issue for several reasons, including connection issues, screen adjustments, input source performance, electrical interference, power conditions, and more. The information and the troubleshooting steps on the link below are provided to help you identify and resolve the issue you're experiencing.
https://www.sony.com/electronics/support/articles/00032635
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
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Sincerely,
Sam
Better options for price point
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this tv. For the price, the picture quality is not AMAZING. A also own a Samsung TV that is in the same price range, and it much much better. The picture does not seem bright enough, and when we change the settings to vivid, it is WAY too bright. There are no betweens.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi D4RkKnght,
Thank you for telling us about your experience with your BRAVIA XR X90L. We regret to hear that it hasn't performed to your standards particularly with the picture quality of this TV. Please allow us to help you and turn this into a better experience.
The quality of the source is a big factor in getting an excellent picture quality. Having said that, picture mode settings provide preset adjustments for the type of picture you are viewing. Picture settings also allow a wide array of changes to color, contrast, clarity, and brightness that can improve the viewed content on your Google TV. The picture quality may improve if you change it in [Picture] under [Settings].
For more information, please visit the link here: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80l/articles/00190409
Should you need further assistance regarding your concern, please email us at socialsupport@am.sony.com with the following details:
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We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Good TV bad service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great. The delivery and installation arrangement and services was horrible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YYYY, While we are glad to hear that you are happy with your new TV, we are sorry to hear about your shopping experience.
Should you need assistance with your Sony TV, please contact us for help.
Send us an email at socialsupport@am.sony.com using the format below.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Carl
Great TV arrived damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged. Now have schedule a replacement. Love it otherwise.
I would recommend this to a friendScreen went blank and only worked for 3 weeks.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went to black 3 weeks after purchase. When researching the issue it means the motherboard went, the red light is flashing and the TV will not turn on. Best Buy customer service was awesome and I have a new Sony TV on the way.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StephenQ, While we are glad to hear that you are now getting a replacement TV, we are sorry to hear about what happened to your first A80L TV. This is not the experience that we'd like you to have and we hope that you get a better experience with your new TV this time.
Should you need assistance with your Sony TV, please contact us for help.
Send us an email at socialsupport@am.sony.com using the format below.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Regards,
Carl
SONY 65
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At this point we hate it! The technology is such you can not adequately program and operate the TV, UNLESS YOU PAY FOR A TECH TO COME OUT...and they dont know how to operate it either. There were absolutely no understandable instructions. Currently its off and stuck on one channel. WE HATE IT!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LindaH, We are sorry to hear that you are experiencing difficulties with your A80L TV. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Regards,
Carl
Sony 65 inch
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony was delivered twice and both times it was defective.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KimB, we regret to hear that you received a defective TV twice. This is definitely not the experience we'd like you to have. Please be assured we take this very seriously and continuously strive to improve our products and services. Have you tried contacting the store? If not yet, please contact them at your most convenient time and have this taken care of.
We'd also like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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BBY Username:
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Additional Information regarding your experience with the A80L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
I don’t think so. It is good product.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just usd 15 minutes than it is Galvis I automatically going power off
No, I would not recommend this to a friendBAD TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display panel failed 13 months after purchase(1 month after warranty) Too expensive to replace.. this was too expensive for a 13 month life
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NimitaN, We're sorry to hear about the issue you experienced with the display panel. We understand your frustration with the timing of the failure and the cost of replacement. We encourage you to reach out to our customer support team to discuss your situation further via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Or email us at socialsupport@am.sony.com with the following details:
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Sincerely,
Sam
How is this legal
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv screen started going black within a month of purchasing. Now Best Buy doesn't know me.
No, I would not recommend this to a friendNo good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv already dead 1 year old 2,000$ great buy!!!!I love Sony but this tv lasted 1 year 2 minths
No, I would not recommend this to a friendWont turn on - 5 months old
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 6 months after purchasing, here we are with a tv that wont turn on. Way too expensive for this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferE, We're sorry to hear about the no power issue that you're having with your Sony A80L. we understand how frustrating it can be to have a fairly new product malfunction. Several conditions may cause a power issue that prevents your TV from turning on. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/articles/00153674
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
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Sincerely,
Sam
TV Died After One Year. Do Not Recommend Sony.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend. Died after 1 year and won't turn on.
No, I would not recommend this to a friendBroken in less than a month
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had the TV for 16 days..... it wont turn on. Tried trouble shooting and was told the mother board blew.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Maegan, We are sorry to hear that you are experiencing issues with your Sony A80L TV. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try the steps on our Help Guide link to isolate the issue further. https://helpguide.sony.net/tv/kusltn1/v1/en-003/08-08_03.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
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Regards,
Carl
Poor workmanship.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was broken out of the box. It seems like something they should have caught at the factory, assuming they have QC procedures in place.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Paul2, We are sorry to hear about what happened to your Sony TV. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Regards,
Carl
Control unit failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Control unit failed. TV had to be replaced by Best Buy.
I would recommend this to a friendnot worthed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.image is nothing like we saw in the store, really really disappointed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cc44, We are sorry to hear that the XR65A80L TV did not meet your expectations when it comes to the picture quality. For this, please try using different inputs and the built-in applications (Netflix, Amazon Prime, and YouTube). Also, please try changing the picture setting of the TV using the TV remote. For more information on the settings, please check our help guide link: https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Picture quality
Best purchase ive made this year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony 65" BRAVIA XR A84L OLED TV, the initial setup from the box was pretty straight forward and was easy to follow. The whole setup to get the TV switched on was no longer than 10 minutes. I immediately signed into all my streaming services from Amazon Prime to Apple TV. This TV has allowed me to remove the need for a streaming box to run my services, I used to use a Apple TV 4k that has now been put back in it's box. I went full vanilla and removed my soundbar too, so I could get the full experience of the forward facing speakers behind the OLED screen. The positives: So there are a multitude great things to talk about with this TV, beginning with the best part the picture quality is utterly stunning I upgraded from an LG OLED to the Bravia and the difference is night and day. Whether watching a Imax enhanced 4k movie on Disney+ or Bravia Core to a SD video on YouTube the TV seems to make everything crisp and vivid. Especially the Ultra HD content is some of the best quality I have seen outside of the Cinema. The picture quality continues its impressive display when you hook up a PS5 to it, using the included 120hz HDMI port I found my PS5's visuals in games like God of War Ragnarok and Star Wars Jedi Survivor went from great to amazing. That coupled with the VRR (Variable Refresh Rate) and game mode made the games play flawlessly. When they added the tag Perfect for PlayStation they weren't kidding! The sound is both a love and hate relationship for me during my first week with the TV, you can really hear the different with the Dolby Atmos and the built speakers do pack a surprising punch for the audio but they do also carry me on to the only negative I have about the TV. The ease of use of the home menu or the included Bravia Core with 24 months of free streaming and 15 tokens to use on some new titles is a real plus, it has ended up being a stream service I didn't know I needed and have watch a surprising amount of things on it. By choice I don't use a cable TV or Sky box and so I do all my TV viewing through on demand and streaming from all the major streaming companies, this TV has them all so I have been able to continue and enjoy my programs in best quality I have seen them so far. The Negative: It is such a minor thing but once I noticed it, it was hard not to un-notice it. The sound has some great punch and depth to it but it does miss on the bass and sometimes movies can sound a little tinny. I found playing with the equaliser did remedy most of the tinny noise but a soundbar with a subwoofer would probably remedy this small issue. Just as an additional I really do love the included smart remote which allowed me to control everything with just the push of 1 of the 6 included quick start buttons allowing me to get to YouTube or Disney+ with ease, also it lights up in the dark so I don't need to turn my light on at night! My overall impression of the Sony 65" BRAVIA XR A84L OLED TV has been fantastic and I look forward to how they advance their TV range going forward.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GamerRacoon Awesome! We're thrilled to hear that you are enjoying your newly purchased TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony! Erin
- Pros mentioned:Color, Picture quality
Returned the Samsung S90C for the Sony A80L
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I initially bought the Samsung S90C, but ended up with the Sony A80L instead. Why? The upscaling of lower quality content on the Sony is SIGNIFICANTLY better than Samsung. Streamed sports with the ESPN app were borderline unwatchable on the Samsung. If you care about accurate colors and upscaling of lower quality content, get a Sony. There is one downside to this TV. If you have a bright room, you may want to consider a Samsung or LG. The TV isn't too dark, but definitely noticeably darker than the Samsung S90C.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dale,
You definitely made the right choice! We're glad you like the colors and upscaling features of your new Sony TV. Picture quality depends on the signal and content. If you feel that the picture is dark, the A80L has picture settings which allow a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your TV. You may find this article link helpful with appropriate picture settings to enhance your viewing experience:
https://www.sony.com/electronics/support/articles/00190409
In case you need help with the TV, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
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Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony! - Kris