Customer Ratings & Reviews
- Model:
- XR65A80L
- SKU:
- 6543908
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 65" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV (2023) for its exceptional picture quality, including vibrant colors and impressive contrast, making it ideal for movies and gaming. Many appreciate its ease of use, but some have expressed concerns regarding the reliability of the television and the functionality of the remote control. A few customers also mentioned the high price point as a drawback. While the software and warranty have received some negative feedback, the overall consensus points to a visually stunning television experience.
This summary was generated by AI based on customer reviews.
BAD TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display panel failed 13 months after purchase(1 month after warranty) Too expensive to replace.. this was too expensive for a 13 month life
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NimitaN, We're sorry to hear about the issue you experienced with the display panel. We understand your frustration with the timing of the failure and the cost of replacement. We encourage you to reach out to our customer support team to discuss your situation further via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Or email us at socialsupport@am.sony.com with the following details:
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Sincerely,
Sam
No good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv already dead 1 year old 2,000$ great buy!!!!I love Sony but this tv lasted 1 year 2 minths
No, I would not recommend this to a friendTV Died After One Year. Do Not Recommend Sony.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend. Died after 1 year and won't turn on.
No, I would not recommend this to a friendSony 65 inch
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony was delivered twice and both times it was defective.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KimB, we regret to hear that you received a defective TV twice. This is definitely not the experience we'd like you to have. Please be assured we take this very seriously and continuously strive to improve our products and services. Have you tried contacting the store? If not yet, please contact them at your most convenient time and have this taken care of.
We'd also like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Additional Information regarding your experience with the A80L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Wont turn on - 5 months old
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 6 months after purchasing, here we are with a tv that wont turn on. Way too expensive for this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferE, We're sorry to hear about the no power issue that you're having with your Sony A80L. we understand how frustrating it can be to have a fairly new product malfunction. Several conditions may cause a power issue that prevents your TV from turning on. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/articles/00153674
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
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Sincerely,
Sam
Broken in less than a month
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had the TV for 16 days..... it wont turn on. Tried trouble shooting and was told the mother board blew.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Maegan, We are sorry to hear that you are experiencing issues with your Sony A80L TV. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try the steps on our Help Guide link to isolate the issue further. https://helpguide.sony.net/tv/kusltn1/v1/en-003/08-08_03.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Regards,
Carl
Poor workmanship.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was broken out of the box. It seems like something they should have caught at the factory, assuming they have QC procedures in place.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Paul2, We are sorry to hear about what happened to your Sony TV. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Regards,
Carl
not worthed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.image is nothing like we saw in the store, really really disappointed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cc44, We are sorry to hear that the XR65A80L TV did not meet your expectations when it comes to the picture quality. For this, please try using different inputs and the built-in applications (Netflix, Amazon Prime, and YouTube). Also, please try changing the picture setting of the TV using the TV remote. For more information on the settings, please check our help guide link: https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
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Model Number:
Issue:
Regards,
Carl
Control unit failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Control unit failed. TV had to be replaced by Best Buy.
I would recommend this to a friend- Pros mentioned:Picture quality
Best purchase ive made this year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony 65" BRAVIA XR A84L OLED TV, the initial setup from the box was pretty straight forward and was easy to follow. The whole setup to get the TV switched on was no longer than 10 minutes. I immediately signed into all my streaming services from Amazon Prime to Apple TV. This TV has allowed me to remove the need for a streaming box to run my services, I used to use a Apple TV 4k that has now been put back in it's box. I went full vanilla and removed my soundbar too, so I could get the full experience of the forward facing speakers behind the OLED screen. The positives: So there are a multitude great things to talk about with this TV, beginning with the best part the picture quality is utterly stunning I upgraded from an LG OLED to the Bravia and the difference is night and day. Whether watching a Imax enhanced 4k movie on Disney+ or Bravia Core to a SD video on YouTube the TV seems to make everything crisp and vivid. Especially the Ultra HD content is some of the best quality I have seen outside of the Cinema. The picture quality continues its impressive display when you hook up a PS5 to it, using the included 120hz HDMI port I found my PS5's visuals in games like God of War Ragnarok and Star Wars Jedi Survivor went from great to amazing. That coupled with the VRR (Variable Refresh Rate) and game mode made the games play flawlessly. When they added the tag Perfect for PlayStation they weren't kidding! The sound is both a love and hate relationship for me during my first week with the TV, you can really hear the different with the Dolby Atmos and the built speakers do pack a surprising punch for the audio but they do also carry me on to the only negative I have about the TV. The ease of use of the home menu or the included Bravia Core with 24 months of free streaming and 15 tokens to use on some new titles is a real plus, it has ended up being a stream service I didn't know I needed and have watch a surprising amount of things on it. By choice I don't use a cable TV or Sky box and so I do all my TV viewing through on demand and streaming from all the major streaming companies, this TV has them all so I have been able to continue and enjoy my programs in best quality I have seen them so far. The Negative: It is such a minor thing but once I noticed it, it was hard not to un-notice it. The sound has some great punch and depth to it but it does miss on the bass and sometimes movies can sound a little tinny. I found playing with the equaliser did remedy most of the tinny noise but a soundbar with a subwoofer would probably remedy this small issue. Just as an additional I really do love the included smart remote which allowed me to control everything with just the push of 1 of the 6 included quick start buttons allowing me to get to YouTube or Disney+ with ease, also it lights up in the dark so I don't need to turn my light on at night! My overall impression of the Sony 65" BRAVIA XR A84L OLED TV has been fantastic and I look forward to how they advance their TV range going forward.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GamerRacoon Awesome! We're thrilled to hear that you are enjoying your newly purchased TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony! Erin
- Pros mentioned:Color, Picture quality
Returned the Samsung S90C for the Sony A80L
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I initially bought the Samsung S90C, but ended up with the Sony A80L instead. Why? The upscaling of lower quality content on the Sony is SIGNIFICANTLY better than Samsung. Streamed sports with the ESPN app were borderline unwatchable on the Samsung. If you care about accurate colors and upscaling of lower quality content, get a Sony. There is one downside to this TV. If you have a bright room, you may want to consider a Samsung or LG. The TV isn't too dark, but definitely noticeably darker than the Samsung S90C.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dale,
You definitely made the right choice! We're glad you like the colors and upscaling features of your new Sony TV. Picture quality depends on the signal and content. If you feel that the picture is dark, the A80L has picture settings which allow a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your TV. You may find this article link helpful with appropriate picture settings to enhance your viewing experience:
https://www.sony.com/electronics/support/articles/00190409
In case you need help with the TV, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony! - Kris
- Pros mentioned:Ease of use, Picture quality
Best experience! Thrilled with this tv!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Independence MO staff are awesome and so very helpful. After a lot of research, I chose the Sony Bravia A80L 65". I am so happy with my purchase. The picture quality is amazing and the tv is so easy to navigate!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharonV, Thank you for the 5 stars! We're thrilled to hear that you had the best experience purchasing your new Sony BRAVIA XR A80L TV. It’s great to know that you find the picture quality amazing and the interface user-friendly. Thank you for choosing Sony, and here's to more thrilling viewing experiences with your new Sony TV! -Maria
- Pros mentioned:Color, Picture quality
Warm colors and deep blacks provide an amazing pic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the picture quality I was looking for. It was beautiful in store, and equally exquisite in home. The deep blacks combined with the rich colors make it appear you could reach right into the screen.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TD66, Awesome! We are glad to hear that you are happy with the picture quality of your new A80L TV! Thank you for choosing Sony! -Carl
- Pros mentioned:Ease of use, Picture quality
WOW, love this TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great TV, easy to use and the picture is fantastic. We added a Sonos Sound Bar and now feel lije we are at the theater.....only thing missing is the popcorn. Love this TV!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yaya, Amazing! We're very happy to hear you like the ease of use, fantastic picture quality, and good to know it works seamlessly with your soundbar. Thanks for choosing Sony! -Sam
- Pros mentioned:Color, Picture quality
Two Thumbs Way Up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is outstanding. I never realized what black is supposed to look like on a TV but now I do. Vibrant colors. It feels like you are watching a live event.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottB, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
- Pros mentioned:Color, Picture quality
Top notch Sony!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent build quality and picture. Unsure on the sound from the TV as I hooked it up to a receiver. Would recommend to anyone! Bright for an OLED but still needs to be in a darker room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatKM, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl
- Pros mentioned:Ease of use, Picture quality
Bravia Sony TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV beautiful picture and was easy to set up with sound bar.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamK,
We're extremely happy you had a positive experience, and we're grateful for your feedback! It's wonderful to hear that you like the exceptional picture quality and easy setup of your soundbar with your A80L TV. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Ease of use, Picture quality
Sony 65"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best television I have ever owned- outstanding picture and sound. Setup was completed with ease.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user900690, We're glad that you like the ease of setup, picture and sound quality. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin
- Pros mentioned:Color, Picture quality
Great TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding picture quality. Colors are bold and clear. Another great SONY product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich12188, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
- Pros mentioned:Picture quality
65 inch Samsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good picture and excellent refresh rate. No problem setting it up with my apps. Internet connection was a breeze. Good sound, but recommend sound bar for best results. One minor issue is that if you put on a stand instead of mounting on wall, the soundbar can interfere with control of tv. You have to angle the control over the sound bar to access tv's infrared window.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user615359, Awesome! We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl