Customer Ratings & Reviews
- Model:
- XR65A80L
- SKU:
- 6543908
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 65" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV (2023) for its exceptional picture quality, including vibrant colors and impressive contrast, making it ideal for movies and gaming. Many appreciate its ease of use, but some have expressed concerns regarding the reliability of the television and the functionality of the remote control. A few customers also mentioned the high price point as a drawback. While the software and warranty have received some negative feedback, the overall consensus points to a visually stunning television experience.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Love my Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely beautiful picture! Definitely worth the price tag.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelB, Awesome! We are glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl
- Pros mentioned:Picture quality
Sony Bravia XR Oled is the best..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. It is the best of the best. I only buy Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user789004, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. Well worth the money. Very clear picture
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user712922, Excellent choice! We are glad to hear that you are enjoying your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl
- Pros mentioned:Ease of use
Sony 65" Bravia
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to assemble and set-up. Met my expectations!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgeK We're glad that you like the ease of setup and the TV met your expectations. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin
- Pros mentioned:Picture quality
Manual
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, excellent picture, would have gave it a 5 but came with no manuals
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesL, We're happy to hear that you like the picture quality. The A80L comes with a Startup Guide. It is also available to download in our support website. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin
Mrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very pleased with this purchase. The service from Mathew the geek squad representative was superb. He was extremely helpful with the whole purchase and installation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaureenG, Awesome! We are so glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl
Dissapointed in picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV a month ago and have been dissappointed in the picture. The picture is fine if im on netflix, but otherwise, its mediocre and below mediocre when watching sports. If im watching a basketball game, the picture is nice when there is a timeout, but when the players start moving, the picture becomes blurry as if the pixels cant keep up with the action. I tried to adjust the settings to no avail. I purchased a neo qled last year for $400 less, for another room and its much better. To add insult to injury, the TV is now selling for $100 less. Im dissappointed in this product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ApartmentR, We're sorry to hear about the picture quality issue you're having when watching sports. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. To resolve this issue, please follow the troubleshooting steps below:
Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [Motionflow] — [Off].
Change the current setting of [CineMotion] to [Off].
Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [CineMotion].
REF: https://helpguide.sony.net/tv/jusltn1/v1/en-003/08-02_02.html
For additional troubleshooting steps, please refer to this link:
https://www.sony.com/electronics/support/articles/00153243?utm_source=glean
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Be cautious if using an older soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be cautious if using an older sound bar. I had this television installed by the Best Buy team and connected it to my existing soundbar via an optical cable. If you connect this way you can not control the sound. There is sound but neither the volume control nor the mute will be functional. You must connect via an HDMI cable specifically in port 3 and unfortunately my older soundbar does not have an HDMI port. The only way to control the sound is to stop using the soundbar or buy a new one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SH82, Thank you for the feedback on your experience with your Sony A80L. We also appreciate you sharing the information regarding the ability to control the volume and power of the soundbar when connected via HDMI ARC and not having these options when connected via optical cable. Thank for choosing Sony! -Sam
65" A80L OLED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Blacks are black and whites are white. Max brightness not overly bright like some other tvs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelW, Awesome! We are so glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl
Sony 65” Bravia was perfect for us.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is fantastic and we are happy with the entire experience with Best Buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DianeH, Awesome! We are so glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl
Love the tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best tv brand ever.. quality is great…i would recommend it to my friends and family
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VickyC,
Great! We're truly happy knowing that you love your new Sony - 65" class BRAVIA XR A80L OLED 4K UHD HDR Google TV and appreciate the quality of our products. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony and for your recommendation! - Marco
Great Picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV - We now have a theater room and Sony does it again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user945923, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Oled
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture and clarity and sound. Price was affordable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soriano, Awesome! We are glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl
Tv does not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the tv for one week, and then it stopped working. I called to get service, and have to wait ten days for an appointment. Hopefully, next week a service person will come and fix the problem.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user508864, We are sorry to hear that you are experiencing issues with your Sony TV. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Cons mentioned:Price
Meh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if I got a defective model but I took it back and got a Samsung. I'm very happy with my choice. For the price i was far from impressed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DanielG, We are sorry to hear that you are experiencing issues with your Sony TV and had to return the TV. We hope that you consider Sony again in your future purchases.
Regards,
Carl
Junk tv in less then a year.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible tv. Owned less then a year. In the first 6 months it had picture retention/burn in or whatever you call it. Was NEVER told this could happen. Pictures are so dark in dark scenes cannot hardly make out whats going no matter how we try to adjust settings. This tv is junk!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JamieM, We are sorry to hear about your experience with the XR65A80L.Regarding the picture retention issue, OLED TVs, including the Sony A80L, can experience image retention if static images are displayed for extended periods. This is a characteristic of the materials used in OLED screens. To mitigate this, the TV is equipped with functions like Panel Refresh and Panel Calibration, which help maintain screen uniformity. You can find more details on how to use these features in the TV's manual or on this link: https://www.sony.com/electronics/support/articles/00173479
For the issue with dark scenes, we recommend adjusting the Picture settings. Ensure that the Picture mode is set to Standard, which is optimized for home use. You can also adjust the brightness and contrast settings to improve visibility in dark scenes.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Sony never again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned a Sony 65” tv for less than two years. It has malfunctioned and is now junk. For your sake, look at other brands.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PhilipP, We are sorry to hear that you are experiencing issues with your Sony TV. We'd love to troubleshoot the issue that you are having and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl