Customer Ratings & Reviews
- Model:
- XR65A80L
- SKU:
- 6543908
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 65" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV (2023) for its exceptional picture quality, including vibrant colors and impressive contrast, making it ideal for movies and gaming. Many appreciate its ease of use, but some have expressed concerns regarding the reliability of the television and the functionality of the remote control. A few customers also mentioned the high price point as a drawback. While the software and warranty have received some negative feedback, the overall consensus points to a visually stunning television experience.
This summary was generated by AI based on customer reviews.
Sony Bravia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony hit it out of the park with their latest lineup of televisions, this was the 2nd bought within a month, the 1st was the 77"XR A95L
I would recommend this to a friendBrand response from SonyListens
Posted .Hi printerink, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Exceptional Purchase and Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great prouct and an outstanding installation team to complete the job. I have been a long time client of Best Buy for all of these reasons.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkandJillDenver, Awesome! We are glad to hear that you are enjoying your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl
Awesome Tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I came from a Samsung TV to the Sony A80L there was a little learning curve, but I love the TV. The only thing is the remote takes a little getting used to coming from Samsung to sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dwayne, Awesome upgrade! We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Matchless products and service.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love love love my Sony Bravia OLED T. V. and better yet, the customer support and wait time is superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryaliceLombardi, Thank you for the 5-star rating! We're happy to hear that you love your new Sony A80L OLED TV and good to know you had an amazing customer service experience. Thanks for choosing Sony! -Sam
Sony bravia xr 65"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv great service from the employees. Cameon was helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshuaC, Thank you for giving the A80L a perfect rating! And good to know you had an amazing shopping experience. Thanks for choosing Sony! -Sam
Very Nice Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice TV, works perfectly in my room. Easy set up and very colorful display.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IanWP, Thank you for the excellent review! We're so pleased to hear that you like the ease of setup, vibrant colors, and good to know it fits perfectly in your room. Thanks for choosing Sony! -Sam
Sony OLED TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great tv. This is my second Sony TV and I love it. I highly recommend this tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SilasH, We appreciate the recommendation! Good to know you're satisfied with your new Sony A80L. Thank you for your continued trust in Sony products! -Sam
Sony Bravía
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product of very high quality! Its image definition and sound definition is incredible!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EsdrasD, We're delighted to hear that you are enjoying the picture and sound. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin
Tv Sony XR65A80L Bravia oled
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with my purchase, I had my eye in this T.V for a while , and it has more functions
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SelinaM, Awesome! We are glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl
Beautiful Viewing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales person assisting me didn't steer me wrong. This TV is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hondo716, Awesome! We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Gaming TV of the year
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best TV for gaming. Best quality and gaming mode.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoomBap, Awesome! We are glad to hear that you are happy with your purchase! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl
Failed Sony TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SONY tv XR A80L Purchased 2/24 failed 8/24 Sony agreed it was bad and sending new tv via fed ex in 7 to 10 days not happy with delay but at least they are honoring warranty . Best buy will unmount and remount @no charge
I would recommend this to a friend- Pros mentioned:Picture quality
Great picture, questionable quality.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok so I've had this tv for about 2 1/2 months. Last night it just powered down flashing red light. After being on hold with sony for almost an hour I'll be getting a replacement unit it sounds like. Still more hoops to jump through tho and not at all what i expected from this pricey sony OLED. Picture was great while tv lasted and sound was decent. I have no faith in this now tho and wish i had bought another LG. Time will tell but I'm not impressed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Btrempe, We apologize for any inconvenience that you experienced with your Sony A80L. And I’m sorry you’ve had to spend so much time getting a replacement unit. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. We take the quality of our products seriously and are sorry to hear about your issue. We encourage you to reach out to our Sony customer support team again, providing details about your concern. Please contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Fairly good picture
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent enough picture but not as good as my 2018 LG OLED TV that I gave away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KirkV, Thank you for your honest review. We are glad to hear that you like your new TV. Thank you for choosing Sony. -Carl
Movie tv and Entertainment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv and a lot options available voice control and more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WillyR, Amazing! We're very pleased to hear that you're enjoying the tons of options available, voice control, and newest features of your Sony A80L. Thanks for choosing Sony! -Sam
Buy at your own risk
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My TV has an issue where the screen displays a 3mm bar down the left hand side. Sound still works. Sony is aware of the problem, but their is to do a hard reset. Best Buy is no help either. The Best Buy protection plan is worthless !!!! The Sony warranty is worthless. Been 6+ months waiting for an solution.... Buyer remorse...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertF,
Thank you for choosing and purchasing our A80L OLED 4K UHD Smart Google TV. We're sorry to hear the display issue with your TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
If the issue still occurs even after power reset. The described symptom may require further troubleshooting or a repair service. For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Burn in less than a year old
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know what's worse the support from Sony or the reliability of this tv. I have had this tv for less than a year and its already showing signs of burn in. That is unacceptable when I have barely used the Tv as I work in Alaska half the year. Didnt think burn in could happen with so little run time on the Tv when Sony has settings like pixel shift. Its disappointing to see that Sont wont stand by their own manufacturing warranty. Always been a Sony Tv guy but LG might be the way to go.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonS,
Thank you for taking the time to share your experience. We understand your concern about screen image retention or burn-in. We're sorry that you had to experience all of these inconvenience with your Sony BRAVIA XR TV. This is not the news we want to hear.
Image retention occurs due to the degradation of screen uniformity as a result of continuous display of the same screen for a certain period of time. To reduce image retention, we recommend that you turn off the TV on a daily basis for more than four hours using the remote control or the power button on the TV. Images that include clocks and bright colors easily cause image retention. Avoid displaying these types of images for long periods of time, otherwise image retention may occur.
The good news is that we have equipped this TV with functions that automatically adjust the screen conditions, to protect the TV from screen image retention. Respectively: Panel refresh and Pixel shift to name a few. These functions automatically run according to your TV’s condition or you can run them manually. For more on "Notes on using OLED TVs (about image retention)", please visit the link below.
https://www.sony.com/electronics/support/articles/00173479
We'd also love to know more details as to what have been discussed when you called.
For us to better assist you, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Case ID (if any):
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA XR A80L:
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Maria
Display failure within 30days
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display on the TV went out and the LED at the bottom of the panel began flashing red and orange. This occurred after less than a month of usage. The TV was no longer functional after this. I’m glad that I had a warranty. I have a replacement due in soon; I’m hoping for a better outcome.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Aesop23, We are sorry to hear about your Sony TV and we are glad to hear that a replacement TV is already on the way. We hope that you get a better experience out of your new TV this time.
Should you need assistance with your Sony TV, please contact us for help.
Send us an email at socialsupport@am.sony.com using the format below.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Didn’t work upon arrival
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like it would be a great TV but I unboxed it and nothing I watch comes an HD or 4K it’s all very fuzzy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyB, We are sorry to hear that you are experiencing issues with your Sony TV. We'd love to troubleshoot the issue and make this a better experience for you. May we know if the issue occurs when watching from a specific input, channel or application on the TV? Also, please try doing a picture test on the TV to see if the issue is on the TV itself or the source of the video that you are watching from.
Press INPUT or (Input) on the remote control and select [Help]. If [Help] does not exist, select [Edit] and add [Help]. Select [Status & Diagnostics] — [Self diagnostics] then [Picture/Sound test]
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Color, Contrast, Ease of useCons mentioned:Remote control
Sony offers the best contrast/build design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony TVs are simply the best. The contrast is unmatched and this model in particular has one of the most true colors with several settings you can tweak to adjust the picture to your liking. It has a very easy and relatively quick set-up which is nice and an easy set-up procedure. The build design is fantastic with this model offering solid metal feet. They pop right in. The only con I can see with this set is the brightness. It is an OLED so that is a given but it is fairly low. For me, my room is usually very dim-lit/dark so it works great for me. Additionally, the remote leaves a lot to be desired. No back-lit buttons and this model in particular removed numerical buttons which is just awful. It isn't the end of the world but if you use an antenna, it makes it a bit trickier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerO, We appreciate your feedback. We're glad that you're enjoying your new TV. Thank you for choosing Sony. Erin