Customer Ratings & Reviews
- Model:
- XR65A80L
- SKU:
- 6543908
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 65" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV (2023) for its exceptional picture quality, including vibrant colors and impressive contrast, making it ideal for movies and gaming. Many appreciate its ease of use, but some have expressed concerns regarding the reliability of the television and the functionality of the remote control. A few customers also mentioned the high price point as a drawback. While the software and warranty have received some negative feedback, the overall consensus points to a visually stunning television experience.
This summary was generated by AI based on customer reviews.
Failed Sony TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SONY tv XR A80L Purchased 2/24 failed 8/24 Sony agreed it was bad and sending new tv via fed ex in 7 to 10 days not happy with delay but at least they are honoring warranty . Best buy will unmount and remount @no charge
I would recommend this to a friendBuy at your own risk
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My TV has an issue where the screen displays a 3mm bar down the left hand side. Sound still works. Sony is aware of the problem, but their is to do a hard reset. Best Buy is no help either. The Best Buy protection plan is worthless !!!! The Sony warranty is worthless. Been 6+ months waiting for an solution.... Buyer remorse...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertF,
Thank you for choosing and purchasing our A80L OLED 4K UHD Smart Google TV. We're sorry to hear the display issue with your TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
If the issue still occurs even after power reset. The described symptom may require further troubleshooting or a repair service. For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
- Pros mentioned:Picture quality
xr65a80l Sony
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV looks very nice and everything you see looks very good. It was purchased back on December 2023 and has only been on for about 60 days at most averaging 4 hours per day being on. Now on July 2025 it stopped working out of nowhere. I only use it with my personal computer to game and nothing more. I also have other tvs of different brands and are on like 16 hrs a day everysingle day and have never had an issue with the other brands and are cheaper. This time I decided to spend more for a better looking one and happens it is more delicate and has been used a few times only for gaming. It is very disappointing to pay for something more expensive and better looking tv so that it stops working while I was about to start playing a game. I personally do not recommend this tv. And now I had to call service to get it repaired. Never had problems with an LG or Samsung tvs for gaming and those are years about 6 years old. The picture quality is expectional for the sony tv I bought and was expecting for it to last years, but it came to be very delicate for gaming for what I see, so not worth it.
No, I would not recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Reliability
Broken after little more than a year.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1.25 years it broke and flashes 4 red blinks. Was a nice TV. Going to see how much to repair. Not happy! Wish it lasted longer. Had a nice picture.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
BEST BUY SUPPORT IS HORRIBLE IF EARLY BREAKAGE!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had the tv for 29 days and critical failure of internal board or power supply or LED backlight (not important). Issue is unless you pay Best Buy for their preferred member yearly program which is a shake down, the tv has a 14 day return policy. BEWARE OF THIS EVERYONE, as this is a real issue. They don’t seem to care or decipher the difference between not wanting and LEMON for their return policy. Therefore, had to make appointment with Nerd Squad to come and fix!!! Really, new parts in a 1 month old tv….get outta here. Called Sony support and A++, wanted photos and proof of my 4 blink error code. BOOM, new tv with white glove service being shipped. The TV picture is very nice and maybe this is a freak failure but my overall thoughts of spending $3k at Best Buy and them to turn a blank eye at a failed product and not an impulse buy is enough to change my mind for purchasing from them ever again. THANKS BEST BUY!!! See you in the future with the extended warranty I purchased or will you find a way to snake out of that somehow also???? BUYER BEWARE. BEST BUY = D-, Sony product = C (A for picture, F for failure, C average) , SONY SUPPORT= A+, maybe Best Buy should learn a thing or two from the companies they promote.
I would recommend this to a friend - Pros mentioned:Picture quality
Excellent picture but downgraded on sound.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a big Sony TV fan for such a long time. My first Sony OLED was when the A8H model came out which was my first OLED. I still have that tv and still working great. So finally decided to purchase another TV which was this OLED A80L the picture is good but my only complain is why is the sound not as good as the previous years? I looked at specs and it shoulda have better sound according to the specs but it may be cheaper components. I tried fiddling with the setting for sound but I can’t get the same quality sound from my older A8H Sony that I bought years back which is a bit disappointing. Im curious if the higher a95L model has better speakers. I’m on the fence about returning the unit because this is my living room unit. I was very excited for this TV until this issue. It sucks that Sony took a step back instead of making premium sets
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobJ , we appreciate you being a long time Sony fan. While we're glad that you like the picture quality, we regret if the sound did not meet your expectations. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the A80L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
- Pros mentioned:Picture quality
Not worth it compared to other manufacturers
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first 6 or so months were great. The picture especially is incredible. But, it stopped recognizing my soundbar (also Sony) after about 6 months. So, I would have to turn the soundbar off, wait a bit, then turn it back on for the TV to connect to it. Not a huge deal, but for sure annoying. Then, it randomly started turning itself on and off when it wasn't in use. After spending over an hour on the phone with customer service clearing cache and resetting the TV, that stopped. Finally, about 350 days after I bought it, the power board went out. It's been such a disappointment.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Great picture - buggy firmware/software
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this 10 months ago and i loath to recommend this product to anyone. The picture quality is supurb but the Google interface is unreliable and unintuitive. Even with gig speed internet it is slow and unresponsive. I am never going to adjust to spinning icons and lockups. At times the only solution is to unplug the set to force a reboot. I have also reached the point that i despise anything Google or Android. It really sucks as the cheap open source product it is.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HaroldB,
We're glad that you like the picture quality of the TV. It's unfortunate that you are not satisfied with the Google software. For optimum performance, make sure that the software version of the TV is up-to-date. Please refer to this link for more information:
https://www.sony.com/electronics/support/articles/00028577
Aside from performing a power reset, resetting the TV to factory settings may help resolve the issue. You may refer to the steps on this link:
https://www.sony.com/electronics/support/articles/00159487
To improve and maximize network performance, please refer to this link:
https://www.sony.com/electronics/support/articles/00133631
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
- Pros mentioned:Picture quality
Regrets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had the tv for a month, i love the size, the picture, the mic, but! Ive had to uninstall hulu 3 times cuz it wouldnt load the app. I downloaded pluto tv and it froze up everything. Ive had to unplug the tv twice to reboot it cuz it woukdnt turn back on. This yellow/orange light sometimes turns on on the bottom.of the screen and idk if its a camera or sensor but sometimes its off and it worries me that someone is watching me. Again, its only been a month, i regret buying it and shouldve bought the LG C3 like i wanted
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TienN, We are sorry to hear that you are experiencing issues with your Sony A80L TV. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please check out our troubleshooting guide for the Hulu application https://www.sony.com/electronics/support/articles/00230345?utm_source=glean
For the Amber Light indicator, when the Built-in MIC switch is on, it turns “on” in amber. To turn this feature off, please check our help guide link: https://helpguide.sony.net/tv/kusltn1/v1/en-003/08-13_03.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Picture quality
Sony so sad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Find a store where you can play with the settings and run a 4K BluRay into the machine. You will find that the LG C3 does a much better job but the LG G3 is the one to buy if you're looking at OLED It is far better in all respects! Also will more likely prove to be more reliable in the long run.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
LACKS A A KEY FEATURE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good picture. But I deeply regret buying this tv. I watch lots of broadcast tv and love sports. All the other tvs I’ve owned have had a return to last channel button. This tv does not. It requires at least four more keystroke steps to go to another channel.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BillH, While we are glad to hear that you are happy with the picture quality of your new TV, we are sorry to hear that the A80L TV did not meet all of your expectations. Unfortunately, the TV remote does not have a last-channel button. The TV has a back button that will let you go back to the previous screen and a channel + and - to navigate the channels using the Sony remote. For more information on the TV remote and features, please check our help guide link: https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-07-05_01.html
Should you need assistance with your Sony TV, please contact us for help.
Send us an email at socialsupport@am.sony.com using the format below.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Outlasted Warranty by a Few Days
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Manufacturers warranty end 12/23/2024, and what happens today? You guessed it, went on the blink
No, I would not recommend this to a friendInconsistent Playback with Sonos System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About every third viewing session I get stuck in an endless loop where the tv switches back and forth between external audio (Sonos Beam 2, Mini Sub, 2x One surrounds) and built in speakers every 5 seconds or so. The only way to get out of it is to power cycle everything, then it mostly corrects itself until a few hours later. Add to that the constand electrostatic clicking when toggling between apps (AppleTV 4k). None of this happened with my A8G and Beam 1, it was flawless, bit i upgraded the whole system to fain Atmos. Lesson learned. I did buy this open box so maybe its defective. Also not nuts about the picture. This one’s going back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MonteM, We are sorry to hear that you are experiencing issues with your Sony XR65A80L TV. If you still have the TV, we'd love to troubleshoot the issues and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Didn’t last 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv died before its 2 year mark. Very disappointing. The picture was great but that doesn’t help me now.
No, I would not recommend this to a friendWhere are the other 2 2.1 HDMI ports?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why sony limited the 2.1 hdmi ports to just 2 one of which is the ARC port is a mystery. A lot of people looking at this type of TV have multiple consoles/Devices and not just a PS5 and they have to use the ARC port for the AVR. 4 hdmi ports total only 2 are useful to me. If i had realized this in the store I would have made a different choice. TV could be a little brighter also but the HDMI issue is the big issue for me. Even on sale the amount of money I paid for the TV sony could have updated all HDMI ports to 2.1 120Hz. Bad move sony. Looking to return and purchase another brand.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Crap,
Thank you for your purchase. We are sorry to hear that two HDMI ports are not enough for your needs. If you are looking to increase the ports, you could upgrade your Receiver to support your needs and connect to eARC HDMI 3 port and let the new receiver provide the highest signal quality to the TV. The Sony STR-AN1000 would be a great option.
We always strive to deliver the best picture and sound quality with our TVs. Your opinion matters and we take this seriously as a way to improve our future products.
Again, we apologize for the inconvenience and hope you will still consider Sony in your future purchase.
Regards,
Marco
- Cons mentioned:Software
My $400 tv is better
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv glitched out and I can’t even turn it off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DyamiH, We're sorry to hear about the issues you're experiencing with your Sony A80L. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. If you're unable to turn off the TV, please perform a power reset.
-Unplug the television power cord (mains lead) from the electrical outlet.
-Let the television remain without power for 2 minutes.
-Plug the power cord (mains lead) back into the electrical outlet.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Cons mentioned:Reliability
Not to happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is fine but it freezing up on me at times not impressed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ElDuran, We are sorry to hear about what happened to your Sony TV. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try a power cycle on the TV by pressing and holding the power button of the TV remote for 5-10 seconds and see if the issue still occurs.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Picture quality
To complicated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To complicated for an 83 year old guy. Great picture
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello LarryB,
While we are truly happy that you are pleased with the picture quality of our Sony XR65A80L TV, we're sorry to hear that you are having some issues using your new TV. Please allow us to help and we are more than happy to guide you. You may check this helpful Online Guide.
https://helpguide.sony.net/tv/kusltn1/v1/en-003/index.html
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XR65A80L:
We apologize for the inconvenience.
Sincerely,
Marco
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Iam a little disappointed, I would not recommend. We have had our TV installed maybe 1 month and it will turn off or go black not sure which, it will not respond to the remote at all and the only way to fix it is to unplug the TV so it resets its happened like 4 or 5 times. It also has motion drag marks sometimes. It is a dark TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SarahB, We are sorry to hear that you are experiencing issues with your new TV. We'd love to help out and make this a better experience for you, May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sony TV Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent a lot of money but wasn’t satisfied. Picture was really dark no matter what setting I put it on, the speakers worked great, tv seemed regular
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarquitaS, We are sorry to hear that the XR65A80L did not meet all of your expectations. We'd love to troubleshoot the issue that you are having and make this a better viewing experience for you. In the meantime, please try and check from other sources if the issue occurs on different inputs, channels, or built-in applications such as Netflix, YouTube, and Amazon Prime. You can also change the picture brightness of the TV using the TV remote.
Press the (Gear or wrench icon) button on the remote control, then select [Settings] — [Display & Sound] — [Picture] — Brightness. We also recommend turning off the Light sensor and Ambient light sensor.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl