Customer Ratings & Reviews
- Model:
- XR65A95L
- SKU:
- 10187827
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
SONY 65 BRAVIA XR - A95L - AFTER 10 MONTHS
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good morning, my SONY 65 BRAVIA XR - A95L - AFTER 10 MONTHS FAILED! The motherboard went out NO EXTERNAL SOUND and this is a very common problem with this TV! I told SONY the TV was used very little hours and at $3000 when I purchased it for 10 months of use that $300 per month for cost of ownership! Sony agreed to give me one additional year warranty. No revision on the motherboard! 100% confident it will fail again…. I absolutely LOVE SONY but yhis a disappointment for a SONY MASTER SERIES TV…..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alaska,
We're sorry to hear you're having trouble with your A95L, that's definitely not the experience we want you to have with a TV, especially one you love so much. We completely understand your frustration and why you'd be worried about this happening again.
We see that we've already extended your warranty for an additional year, which we hope provides some peace of mind. We take all customer feedback seriously and are actively working on improving our products. Your comments about the motherboard are valuable.
We're dedicated to making sure you're happy with your purchase and to providing high-quality products. We are here to help if you have any more questions or concerns.
We appreciate your loyalty to the Sony brand.
Sincerely,
Estefany
Looking for Multi Screen or Screen Sizing?
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought mine in September 2023. I decided on this one, because it is suppose to have Multi screen and screen sizing (for gaming). All my TV's (4 currently) are Sony. Contacted Sony 4 times and still nothing. Could have saved my money and kept playing on my A80K or A90K TV's. Feel like I am being lied to. Definitely would put this under false advertising. Not a happy customer. Next time I check the competition.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RRTTX,
Thank you for the review and we do apologize for the inconvenience. We need more details regarding your concern. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
On
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy wirh the TV and wirh the delivery guys from geek squad did a good job
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jamesG,
Thank you for the review and we're glad to hear that you're happy with your new Sony TV. Thank you for choosing Sony and enjoy your TV!
-David
Commercials at max volume with not adj available
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The video is dark compared to my Samsung. Doesn't look as good in a bright room. I noticed that the scale up to 4k is much better on my Samsung too. The thing that I hate most about this TV and why I gave it only 2 stars is that the commercial volume is at max volume and there is no way of turning this down or adjusting it. I find nowhere in the settings for such a configuration. I suspect, Sony gave me a beta version of the garbage goggle tv software. I have research and researched only to find nothing here.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PaulThomas1,
Thank you for choosing and purchasing our BRAVIA XR A95L OLED 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
The picture quality of the TV will depend in the source that you're playing. You may experience a lower quality picture than specified for your TV for several reasons. To experience the highest quality picture on your TV, the video source should be the same quality (HD, 4K, etc.) as specified for your TV. You may try to improve the image quality by adjusting the Picture mode, Sharpness, and Resolution settings. Check this link for more details.
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a95l/articles/00190409
We highly recommend updating the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/oled-tvs-android-a95l-series/xr-65a95l/software/00299248
For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A95L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Great TV before the main board failed at 7 months.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to get this new, expensive, high end TV, and I was very happy with it until the main board failed at 7 months. The TV simply shut itself off and it flashes the red led in groups of three flashes. I contacted Sony and they initiated a warranty repair. I was then notified by email that the main board will not be available for at least two weeks and that time is subject to change! I am trying to contact the Sony rep in charge of my case to see if they can expedite delivery of part or replace the TV. As of right now my new A95L is dead on my wall for at least two more weeks and I am very disappointed!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello JONATHAN,
Thank you for considering Sony products.
We regret to hear that the main board failed after just seven months and is currently unavailable. Additionally, we understand that the XR65A95L TV has shut itself off and is displaying a red LED light that flashes in groups of three. We sincerely apologize for any inconvenience caused by the repair process. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.
In order to assist you more effectively with the repair process and keep you updated, please contact us at [email protected]. We kindly ask that you include the following information in your email:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great job I will let my friends know to buy them to
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony,
That's great! We're glad to hear that you like your new Sony television. Our brightest and widest range of colors and hues, powered by the intelligent Cognitive Processor XR™. With a QD-OLED screen enhanced by XR Triluminos Max, experience color performance with up to 200% as much color brightness of a conventional OLED TV. Individually lit pixels produce pure black, so your favorite movies, shows, and games burst to life on screen with extraordinary detail and depth. We appreciate the recommendation and thank you for choosing Sony!
-David
Disapointing for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The overall photo quality is very good however i have had multiple issues with the tv turning back on after 20 seconds when i turn it off. Now im having sound issues where the sound actually studders. At first I thought it was the sound bar but I disconnected the sound bar and the tv has the same problem. I have owned. A few Sony tvs over the last 15 years and they have all been reliable. I am going to return this for a replacement and hopefully i just got a lemon.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mikemcg,
Thank you for choosing and purchasing our A95L OLED 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a95l/articles/00028577
For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A95L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Sony A95L Only Latest 8 Months
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought my 65” Bravia XR A95L from Best Buy on 6 April 2024. The A95L stopped working in late December 2024. When it was working the A95L provided excellent picture quality. A top of the line TV should last more than 8 months. So far having no issues with Sony Returns folks. Will update when I finally get a replacement TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephCP,
Thank you for choosing and purchasing our XR A95L OLED 4K UHD Smart Google TV. We are sorry to hear what happened and we always appreciate customers who take time to give us their feedback. If you encounter any problems regarding with your replacement unit we're able to help out in any way.
For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV
We are sorry for the inconvenience and please let us know how the replacment goes.
Regards,
David
Horrible Synchronization with Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great tv ruined by horrible sound bar support. Completely unintuitive design and it breaks constantly forcing you to restart the entire System to get sound again. What a shame.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, EricJ.
We are very sorry to hear about the difficulties you are experiencing with your soundbar setup and the issues of constantly needing to restart your XR65A95L to restore audio. We completely understand how frustrating it is when a premium TV, which you otherwise enjoy, is hampered by connectivity and sound issues. That is certainly not the seamless, high-quality experience we aim to deliver.
We specifically design our BRAVIA televisions to work effortlessly with our full ecosystem of audio products, and it is disappointing to hear that the experience has been "unintuitive" and unreliable for you. Your feedback regarding the design and the required system restarts is extremely valuable, and we will certainly pass this on to our product and engineering teams for review and improvement.
We want you to fully enjoy your TV. We would encourage you to reach out to our dedicated product support team, as they may be able to offer specific, advanced troubleshooting steps or firmware solutions to resolve the intermittent sound issues you are encountering without requiring a full system restart.
You can find contact options here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you again for taking the time to share your honest experience.
Best regards,
Gus,
Sony Social Media Team
Was not impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not impressed with this tv, unit would go blank for a few seconds at random times. This problem persisted even after a factory reset. Ultimately exchanged unit for a different model tv
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EdwardD,
Thank you for the review and we're sorry to hear what happened with the TV. Update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a95l/articles/00028577
If the situation does not improve, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
problems we have never had with a tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 problems after just a couple of months. The voice changes (goes away, doesn't match mouth speaking, or changes tone ). Also, sometimes the tv freezes when you turn it on. for both issues you need to shut the tv off and turn it back on
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CynthiaB, We are sorry to hear that you're having issues with your TV. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.
Please try following the troubleshooting steps below to help fix the problem:
The TV freezes or displays a blank screen: https://www.sony.com/electronics/support/articles/00141896
The audio and video on my TV are out of sync or there's an audio delay: https://www.sony.com/electronics/support/articles/00026069
I hope this helps but if you still need assistance, do not hesitate to drop us an email at [email protected] with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Lemon Brand Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the this Sony Bravia XR A95L and it was dead right out of the box. Spoke with Sony and Geek Squad both said that there was no fix for it and to just return it. So after transporting it home, moving it into my house, unboxing it and setting everything up I had no picture when I powered it up. I had to completely repackage everything, move it again back to my truck and return it. I do have to say that Best Buy performed a totally hassle free return and were very helpful during the process. Does Sony not even test these prior to shipping them out? Evidently not! A $3500 top of their line TV. Shame on Sony. Sony wasted my time and energy without any consideration.
No, I would not recommend this to a friendNormal?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv but tv comes on again after you shut it off
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Netgear,
Thank you for the review and we're sorry to hear what happened with your TV. Power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. If that does not work, please email us at [email protected] with the following details so we can help you out to resolve your issue.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
King of the OLEDs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a movie buff, I'm always looking for the best possible way to watch my favorite films. And the Sony XR-65A95L 65" QD-OLED TV is the best TV I've ever used for watching movies. The picture quality is simply stunning. The QD-OLED panel delivers incredible brightness, contrast, and color accuracy. Black levels are perfect, so dark scenes are truly dark. And bright scenes are blindingly bright, without any loss of detail. The TV also has a number of features that make it ideal for watching movies, including: * **XR Cognitive Processor:** This processor uses artificial intelligence to analyze the content you are watching and optimize the picture settings accordingly. This ensures that you always get the best possible picture quality, no matter what type of movie you are watching. * **XR Triluminos Pro:** This technology produces a wider range of colors than traditional TVs. This results in more realistic and vibrant colors in movies. * **XR OLED Contrast Pro:** This technology delivers perfect black levels and infinite contrast. This is essential for watching movies, as it allows you to see all the detail in dark scenes. * **XR Motion Clarity:** This technology reduces motion blur and judder without introducing artifacts. This ensures that you always get a smooth and clear picture, even during fast-paced action scenes. In addition to the excellent picture quality, the Sony XR-65A95L also has excellent sound quality. The built-in speaker system produces clear and powerful sound, and it supports Dolby Atmos for a more immersive surround sound experience. Overall, the Sony XR-65A95L 65" QD-OLED TV is the best TV I've ever used for watching movies. It delivers stunning picture quality, excellent sound quality, and a wide range of features that make it ideal for movie buffs. **Here are some specific examples of how the Sony XR-65A95L has improved my movie-watching experience:** * In **The Batman**, I can now see all the fine details in the dark and gritty Gotham City streets. * In **Top Gun: Maverick**, the aerial action scenes are more immersive and breathtaking than ever before, thanks to the TV's stunning visuals and powerful sound system. * In **Dune**, the vast desert landscapes and intricate designs of the Arrakis sandworms are truly awe-inspiring, thanks to the TV's incredible brightness and contrast. If you're a serious movie buff, I highly recommend the Sony XR-65A95L 65" QD-OLED TV. It's the best TV on the market for watching movies, and it will take your movie-watching experience to the next level.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bigSony4KOLEDFan,
Thank you for the positive feedback. We really appreciate the time you took to share so many details about your experience with the TV. We're glad to hear that you like the picture quality and smart features of the TV. Our brightest and widest range of colors and hues, powered by the intelligent Cognitive Processor XR™. With a QD-OLED screen enhanced by XR Triluminos Max, experience color performance with up to 200% as much color brightness of a conventional OLED TV. Individually lit pixels produce pure black, so your favorite movies, shows, and games burst to life on screen with extraordinary detail and depth. Thank you for choosing Sony!
-David
Return of Bravia Sony TV not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally mismanaged and wasted my time. Bravia Sony TV is not working after spending $5800 on the total purchase with sound bar
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ParthaM, We're sorry to hear about your TV. If you still have the unit, kindly let us know what the issue is. Our support team can help your resolve your concerns.
you may also contact our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Best regards,
Craig
Don’t buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Swindled by the store. Requested help and a callback. Received neither. Did not come with promised components or accessories. Issues started immediately after warranty expired
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelW,
Thank you for reaching out and sharing your concern. We’re sorry to hear that this has been your experience, as it's certainly not what we aim for with our Sony BRAVIA TVs. To help resolve the issues you're encountering and enhance your viewing experience, we'd love to gather more details.
Please email us at [email protected] with the following information so we can better assist you:
Name:
Username:
Model Number:
Detailed Issue:
Telephone Number:
We look forward to helping you resolve this promptly. -Maria
Sony and Panasonic Televisions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This television is the best I have seen since LED televisions have come out. When we purchased our last television, LED televisions had been on the market for a few years. They did not stand a chance compared to the Panasonic Plasma television we purchased. The picture quality was horrible compared to a Plasma television. LED televisions have come a long way. We looked at several televisions. Samsung, LG and even lower-end televisions. Until looking at the Sony A95L, no other LED television compared in picture quality to our Panasonic Plasma television. We are totally happy and impressed with the Sony A95L OLED television. The color, black level contrast and detail have finally given us a reason to upgrade to an OLED Sony television. You cannot go wrong with this Sony television. I cannot say the same thing for Samsung, LG or other low-end televisions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OurSonyA95L,
We appreciate the 5-star rating and we're glad to hear that you like the picture quality of your Sony TV. Our brightest and widest range of colors and hues, powered by the intelligent Cognitive Processor XR™. With a QD-OLED screen enhanced by XR Triluminos Max, experience color performance with up to 200% as much color brightness of a conventional OLED TV. Individually lit pixels produce pure black, so your favorite movies, shows, and games burst to life on screen with extraordinary detail and depth. Thank you for choosing Sony!
-David
Faulty tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Continuing problems with reception being interrupted. May need to return this second tv. Not good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JamesD,
Thank you for choosing and purchasing our XR A95L OLED 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. We need more details regarding your concern so we can provide accurate troubleshooting to resole your issue. In the meantime, power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. If you're using antenna, actual signal strength may vary depending on a variety of factors including building structure, neighboring buildings and trees, weather, and the type of antenna used. Signal strength may be weak when using an indoor antenna or in hilly areas.
For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A95L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
audio glitch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ever spent $3500 on a tv and had the audio continuously crackle? because i have
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JTTT,
Thank you for choosing and purchasing our XR A95L OLED 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. We need more details regarding your concern. In the meantime, power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on.
For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A95L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Sony A95L 65"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it 5 stars but was leaning towards 4 stars. Not because it is a 4 star product or because of the picture. It has a tremendous picture and where it really shines is with an Ultra 4k bluray player. I don't have streaming or even internet in my home. So my primary viewing is Directv. I replaced a Panasonic plasma that I bought in 2009. Honestly the picture difference isn't huge. I was expecting a night and day difference but there wasn't. It's not that the QD-OLED isn't good but i guess the plasma is STILL that good. I don't regret the purchase because i was wanting an upgrade anyway. The picture with an Ultra 4K movie is amazing. The detail and clarity is great. The colors are amazing. I wasn't amazed like when you go from VHS to DVD however. Regular viewing on Directv is great too but not much more than my plasma. Where this unit is leaps and bounds better is the sound! Wow...i was amazed at how big the sound was without a soundbar. The bass can be felt which is why I'm amazed. The built in speakers are very loud. I was planning on a soundbar system but i may not now. Overall im satisfied with this TV but im honestly not sure if its worth the price. The LG G3 with a soundbar and sub would be about the same price as the Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DARINnVA,
Very nice! We're happy to hear that you like the 4K picture quality and price point of the TV. We appreciate the 5-star rating and thank you for choosing Sony!
-David
