Customer Ratings & Reviews
- Model:
- XR65X90J
- SKU:
- 6453208
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 65" Class BRAVIA XR X90J Series LED 4K UHD Smart Google TV for its exceptional picture quality, describing it as beautiful, incredible, and perfect. They also appreciate its user-friendly setup and reasonable price point compared to OLED TVs. While some users have concerns about glare and the limited number of HDMI 2.1 ports, overall, customers are highly satisfied with the TV's performance, especially for gaming.
This summary was generated by AI based on customer reviews.
Faulty product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product does not work. The image is glitchy and blacks out periodically, and the colors are off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dissatisfied, Thank you for choosing and purchasing our BRAVIA XR X90J 4K HDR Full Array LED with Smart Google TV. We're sorry to hear that you have a picture issue with your new TV. Let's isolate the issue by following this link. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90j/articles/00032635 May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X90J We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! ~Earl
Terrible quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV didnt even 2 months an its already blooming and the color of off through out the whole TV. Its grey and shady throughout the whole TV. Very disappointed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SonyBravia, thank you for choosing and purchasing our product. We're sorry to hear that you have picture issues with your TV. Please isolate the issue by following this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90j/articles/00032635
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
sony x90j
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointed.. either step it up to oled sony or buy bx or cx lg... no black...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jonyATT,
We regret to hear that you are disappointed with this TV. We apologize for the inconvenience. We'd love to help you isolating and diagnose the issue.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the XR65X90J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Not full array!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 5 months tv does not look as great as it should. For ULTRA HD my Samsung has way better picture than this. Picture looks gritty and sharpness gets worse.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maxrpm2011, thank you for choosing and purchasing our product. We're sorry to hear that you have a picture issue with your SONY unit. Please try watching other contents or different sources such as cable box, TV, or Blu-ray. We recommend adjusting the picture of the TV by following this link:
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
A lot to be desired
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is easily my worse bb purchase. BB is great. Sony on the other hand has terrible customer service. Service is important because you’ll definitely need for the subpar quality of this set.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JahJaya, thank you for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. This is the experience we don't want you to have. We would like to check your file to better assist you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Case Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
~Earl
Unhappy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with Best Buy and Sony. Bought it on June 19 just over a month and the tv shuts off but itself. Best Best Buy would do is send me to Sony. Not a happy customer.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unhappy, thank you for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. This is not the experience we want you to have. Please isolate the issue by following this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90j/articles/00114471
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
~Earl
Don't buy this one
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm giving this one star because it only lasted 10 months before getting the dreaded flashing red light (4 times) indicating it's a bad backlight or internal board.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Beware, we're sorry to hear that you have an issue with your SONY unit. Please isolate the issue by following this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90j/articles/00153674
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
Nope
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overrated. Did not show at home as it did in the store. It was not explained to us that different cables had to be purchased in order to get the 4K showing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nope,
Thank you for choosing and purchasing our XR65X90J Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Yes, a high-speed HDMI cable is needed for you to be able to output 4K resolution. More details are on the link below.
https://helpguide.sony.net/tv/iusltn1/v1/en-003/04-09_02.htm
If you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the XR65X90J. We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Sony Bravia J 90 terrible tv beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please don’t buy.Terrible th.very poor pitcher goes on by it self .When watching tv interrupted tv program you were watching.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ted721, we're sorry to hear that you have an issue with your SONY unit. Please follow this link to isolate the issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90j/articles/00114471
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
~Earl
x90j
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i got this tv cause i wanted to try sony so me and my husband bought the 65 inch x90j we were not fans so we took it back
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi x90j, we're sorry to hear that you had returned your SONY unit. We hope you will consider Sony again in a future purchase. In case you need assistance or have any concerns, you can email us at socialsupport@am.sony.com.
~Earl
Shuts off all the time
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv constantly shuts off and hs to be rebooted.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeanaS,
Thank you for choosing and purchasing Sony BRAVA X90J smart Google TV.
We regret to hear that you are having an issue with your Sony TV. This is definitely not the customer experience we want you to have. To isolate and hopefully resolve this issue, we recommend visiting this link for troubleshooting steps: https://www.sony.com/electronics/support/articles/00114471.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J :
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Poor product quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality product, look elsewhere don’t buy this one
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi unhappy, Thank you for choosing and purchasing our BRAVIA XR X90J 4K HDR Full Array LED with Smart Google TV (2021). We're sorry to hear that you have an issue with your SONY unit. Please let us know more details about the issue so we can better assist you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
- Pros mentioned:Picture quality
Great image after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still going strong after 3 years. Image quality is perfect.
I would recommend this to a friend - Pros mentioned:Picture quality
High Initial Quality and Feature Set
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 55x90J TV to replace an older Samsung. I'd been happy with the value represented by the 65x900F I purchased a few years ago, and the Google Assistant-AirPlay compatibility made this the right time to upgrade. I'm very pleased with the image quality. 4K HDR content really pops off the screen. Local dimming has improved since the 900F, so the bloom around bright areas is much lower. UI is much quicker than those earlier AndroidTV sets. Everything went together and the setup for Google Home and HomeKit were very simple to accomplish. I can't attest to sound, as I bundled a soundbar.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeeDee79,
Great! We're glad that you are happy with the upgrade. With the BRAVIA XR X90J, Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Picture qualityCons mentioned:Reliability
shuts off randomly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tv has good picture and features but it shuts off randomly
No, I would not recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Wow!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had my Sony 65" XR90J for a little over 4 weeks now. Loving the picture quality. Loving the features and ease of use (especially Google TV). Coupled with a Panasonic DP-UB820 player, 4K movies look absolutely superb - especially those in Dolby Vision - which is certainly a hallmark of this TV. If I had the extra money, I would've liked to go with Sony's 65" OLED. But honestly this baby totally hits the sweet spot!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigKitsune, we're glad you love the picture quality of our newest product. With the BRAVIA XR X90J Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing SONY. ~Earl
BEST TV PURCHASE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV I’ve ever purchased, user friendly and fast! I love the auto-update feature
I would recommend this to a friend- Pros mentioned:Picture quality
You need to know this before you buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First the good. Easy to set up. Really good quality picture. Now the bad. The audio is what you would expect from built in TV speakers - unacceptable but no problem or so I thought. I have a one year old LG sound bar I really like. It would not connect. After research I found out that very few sound bars (other than Sony) seem to work with Sony TVs. LG bars are a definite no and the Geek Squad seems unaware of a workaround. Also the specifications indicate that the TV is compatible with Amazon Alexa. But when I try to set it up the TV says Amazon Alexa does not work on this TV. Should have researched more, but hope this helps you not make the same mistake.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GNSB, thank you for choosing and purchasing our newest product. We're glad you like the ease of setup and picture quality of our product. We're sorry to hear that you have an issue conecting your soundbar and Alexa device with the TV. For connecting the soundbar, you can follow this link:
https://helpguide.sony.net/tv/iusltn1/v1/en-003/04_10.html
For Alexa, please check this link for more details:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90j/articles/00178845
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Nice job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good television show very interesting show and great service
I would recommend this to a friend- Pros mentioned:Picture quality
2 55" x90j TV's and both have backs that flex .
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a 9:58 from last year and I buy a new TV sometimes too every year from Thousand oaks Best buy. This year I was excited to learn about the XR processor and I went ahead and purchased the 55 inch x90j . Well the first one I was real happy set it up and I put it on a table top and I went around the back I was checking it out and not even a half a pound of pressure on the bottom left if you're standing behind the TV the whole left half of the back bezel with flex in and out. So they sent me a replacement which came when it was downpouring 2 days ago and now the right side flexes in and out it's literally a loud popping sound , and when I told them about this they would not even warranty the TV they're like oh we don't cover broken bezels it's not broken it's just not put together well at all. On top of that there's enough of a gap in the rear that you can see the light coming out of the TV when you're watching TV from in front of it you can see it reflecting off the back wall extreme poor quality control. As far as the picture the first one was great the second one I don't know if somehow it got wet or what but the internet drops constantly didn't do it on the first one does it on this one so I'm going to go for one more and the TVs I've only had for 2 days the first one they picked up now the second one it's New Year's they're not open or I'd be there today I'm going to go tomorrow and if this one makes any noise and the internet drops and the picture can't perform the RGB from YouTube where you put the red green and blue screen to check for any dead pixels or serious blooming issues which this second one does have. Well long story short is if you are able to I recommend picking it up instead of having it delivered these two deliveries were the worst experience ever. As soon as I go back I will hope that they will make sure the people stay this time to open the box and make sure this one doesn't have any movement on the back or the bezels of the TV, and just wait up to a minute for me to plug it in and make sure power is on. I used to be strictly an LG OLED guy but got tired of the burning I had from 7:00 to 9:00 didn't get a 10 I do like to see one but it's overpriced I still stay with the LG sound bars with meridian technology and Dolby Atmos the 512s that actually pairs up with e a r c on the Sony TV and sounds phenomenal together and I got that as an open box for only 400 bucks which was amazing as it's regularly 1200. It's crazy that sound bars are more than TVs now.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi cjs3120, thank you for choosing and purchasing our product. We're sorry to hear that you have issues with your SONY unit. For the TV with loud popping sound, please check this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90j/articles/00012291
For the internet dropping in and out. please followt this link to isolate the issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90j/articles/00015293
For picture issues, please follow this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90j/articles/00032635
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90j/articles/00026287
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl