Customer Ratings & Reviews
- Model:
- XR65X90J
- SKU:
- 6453208
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 65" Class BRAVIA XR X90J Series LED 4K UHD Smart Google TV for its exceptional picture quality, describing it as beautiful, incredible, and perfect. They also appreciate its user-friendly setup and reasonable price point compared to OLED TVs. While some users have concerns about glare and the limited number of HDMI 2.1 ports, overall, customers are highly satisfied with the TV's performance, especially for gaming.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Worst TV I’ve ever used or even SEEN.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok first, really?! It was so good at first and looked amazing! It took only a week for the horrors to settle it. When I was playing on my switch, it cut out. This was confusing because I was optimistic because it was the first time and I had just gotten a new switch anyway. Though, my family prefers playing on the Xbox series S and of which had also just been purchased the day we got the TV. It happened again on the Xbox. It cut to black, just like the Nintendo switch. We were now mad. We restarted just like Sony said would undo the effects, which would work for a bit, but would eventually end up going back. Later, it did this to our Apple TV (we have because google’s in-built software is bad), and also kicks out our sound bar because it’s an HDMI device I guess??? So this TV has now kicked out every HDMI output device plugged in which is horrible. There is one more thing to it which is refusing to turn on the output for consoles at all. This is new, but still annoying. My 10 year old Sony TV that has a line through it (because of my annoying younger bother) would be better to use. Anyway, Sony, please do not buy this, and to Sony, please fix it!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous, Thank you for choosing and purchasing our Sony X90J. We're sorry to hear that you have an issue with you have an HDMI issue with your SONY unit. We would like to check you file to better assist you. Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
No great for the price! Blurry feature!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont get this TV, scenes look blurry due to a feature in the TV where it automatically blurs out the background while it's supposed to bring out the sharpness in rhe foreground. BUT, it doesn't work that way, it just blurs out anything it wants to blur out, even someone whonis featured in rhe foreground. It litearlly hurst my eyes trying to focus on what I'm watching. I would not recommend rhis TV at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wildflower61,
We're sorry to hear that you're having issue with the TV. We apologize for the inconvenience. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. The actual display may vary or some settings may not be available depending on your model/country/region and the content you are watching. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X90J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Constant app crashes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most frustrating purchase (and support from Sony) in a while. I was so excited for this TV but it keeps crashing the Netflix app and my Chrome tab or screen casting on Windows 10 every 5-10 minutes. It's unwatchable... I tried talking to Sony support about this and here is what I got: "We would like to inform you that we have received the cases with the same issue and our team is investigation this. I request you to wait for the resolution from our team." I asked how long and... "I really wish I can help you with that information, currently there is no ETA on this. However, our team is going to fix this soon." I will be returning this TV back to the store.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi dann, thank you for choosing and purchasing our SONY BRAVIA XR X90J 4K HDR Full Array LED with Smart Google TV (2021). We're sorry to hear that you have an issue with your SONY unit. We would like to review your file so we can better assist you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Case Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Great Transaction!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! Everything was easy to understand and efficient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyTV,
Great! We're glad that you are having an easy time using this amazing TV. With the BRAVIA XR X90J Full Array LED TV, everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thanks for choosing Sony!
-Ralph
Sony TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best product Best product Best product Best product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FREAK, we're glad you like our product. With the BRAVIA XR X90J Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing SONY. ~Earl
- Cons mentioned:Reliability
Having to unplug it, seriously???!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HAVING TO UNPLUG MY TV TO GET IT TO WORK AGAIN IN THE MIDDLE OF NAVIGATING IS UNACCEPTABLE!! I just bought this expensive tv a couple months ago. This occasional behavior changes my whole experience with televisions. Having to unplug it, seriously???!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GottaUnplugMyTV, we're sorry to hear that you have an issue with your SONY unit. We would like to know more details about the issue. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Blown Pixel! Do Not Buy Sony!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a Sony Bravia tv, model number XBR-65X850, three years ago and I now have a blown pixels in the center of the screen. When I contacted Sony I was told the tv was not under warranty and they "could not help me further." The service center is also an hour away. On top of this, when I contacted the service center, I was told dead pixels can not be repaired. I bought a Sony brand tv because Best Buy said "Sony makes the best quality tvs," but three years later I have dead pixels in the middle of my screen. I have a Sharp brand tv and Samsung tv that are much older and still functioning fine. The Sony tv was bought to replace the Sharp tv! I will never buy a Sony product again and will share my experience with my friends and family.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DisappointedConsumer, We regret to hear that about the pixel-related issue you had with your Sony TV. This is usually not the case for our TVs nor the experience we want you to have. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the Sony TV:
Sincerely,
Sam
Not for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the tv for like 4 days and that was three and a half days to long horrible my wife said the picture was like watching Jerry Springer from the 90s I hated it so I went and got the 950h and didn't like that one ended up getting something that I love Wich is the 65 inch lg c1 oled beautiful tv if you can afford it this is the way to go 4 HDMI 2.1 great upscaling watched avatar on Disney plus Wich is in hd and it looked like 4k
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, we are sorry to hear that the X90J TV did not meet your expectations when it comes to the picture quality and had to return it. This is usually not the case with our premium TVs and changing the picture setting or brightness setting of the TV based on your preference may improve your viewing experience.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
Don't buy Sony. They don't stand behind their TVs.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy Sony. They don't stand behind their products. An automatic firmware update killed my Sony TV. They know all about how this update has damaged several series of their TV's and won't fix them. Spend your money on anything but a Sony TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LoyalElectronicsBuyer, we're sorry to hear that you have an issue with your SONY unit. This is not the case for our SONY TVs. We would like to check your file so we can better assist you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Case Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
~Earl
Dissatisfied consumer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had so much problem getting the 65 sony bravia I finally canceled the ofder. Tettible service and since the local store doesn't deliver a mess to deal with. I know thr sony bravia 65 inch tv is a good onr so I ordrred from somronr else.
I would recommend this to a friendDONT BUY SONY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was one of the faithful back in the days. Not anymore i have the TV last only three years. Sony say sorry it’s out of the warranty. I mean but a $1000 TV to last only three years
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MrPrice,
Thank you for choosing and purchasing our BRAVIA XR X90J Full Array LED TV.
We regret that the TV lasted only three years. This is definitely not the experience we'd like you to have with our products. It is difficult for Sony or any other manufacturer to quote the life expectancy for a product. Certain variables, such as the amount of use (or lack thereof) a product receives and the environmental conditions in which a product is being used, play a part in the life expectancy of a product.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Sony needs to exit its partnership w Google
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony needs to exit its partnership w Google. Cannot bypass Gmail login requirements to watch cable. F Google.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RussG, Thank you for the feedback on your experience with your Sony XR65X90J. We regret to hear you're having an issue bypassing the Gmail login part of the initial setup. You can choose the set up BASIC TV option at the start of the initial setup if you want to skip the Google TV set up. I would recommend you watch our short video on this link: https://www.youtube.com/watch?v=jtBnNhxg2XM on how to properly setup your Sony TV for the first time.
We can also offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam