Customer Ratings & Reviews

Hi BarbaraF,

That's great to hear! The X90L is designed to deliver top-notch picture quality. Nothing beats enjoying movies together with the family. Hope you all have many amazing movie nights ahead!
Thanks for choosing Sony.
-Aldair

Hi CharlesJ, we're glad you are enjoying our product! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl

Hi KateP,
Thank you for your time writing this review. While we are glad you like your X90L TV, we're sorry to hear your difficulties in setting up and some issues that you are experiencing with the unit. Allow us to help and turn this to a better experience.

If the audio and video on your TV are out of sync or there's an audio delay, please try some solutions below:
Make sure that the TV has the latest system software (firmware) installed.
If watching a TV program, try changing the channel to see if the problem occurs on other channels; if it only occurs on one channel, then the issue is with the broadcast.
Make sure all cables are securely connected to the TV and the source device.
Try playing a different video source to determine if the issue occurs with other connected devices.
Set the Game Mode to Off when watching TV or playing a DVD or BD.
Set the Game Mode to On when playing a video game.
Perform a power reset on the TV.
If there is a home theater system and a digital optical cable is used in the connection, manually change the Audio/Video Sync or Audio Delay setting on the home theater system (if available).
For reference: https://www.sony.com/electronics/support/articles/00026069?utm_source=glean

The X90L TV has picture settings which allow a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your TV. Please refer to this link on how to adjust the picture settings on your TV and enhance your viewing experience:
https://www.sony.com/electronics/support/articles/00190409?utm_source=glean

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi JulioM,
Thank you for your feedback! We're glad to hear you had a seamless shopping experience and that your BRAVIA XR X90L met your expectations. Enjoy your new TV, and thank you for choosing Sony! -Maria

Hi MariaC, It sounds like you and your husband are having an awesome viewing experience! The clarity and detail of your Sony BRAVIA XR X90L TV really make a difference, especially for sports like NFL where every moment counts. It must feel like you're right in the action! Thank you for choosing Sony! Enjoy the game-day experience! -Maria

Hi RichardA, thank you for your feedback.

It's a truly pleasure to hear you're enjoying the picture quality on your X90L!

Frequent update notification aren't typical, so it's possible a previous update hasn't completed fully. We recommend following all on-screen steps carefully and ensuring the TV remains powered on until the update finishes. You can also update it manually on Settings > System > About > System Software Update.

If the issue continues, our support team is available to walk you through the process and help get things running smoothly: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We appreciate you bringing this out to our attention!

Thanks for choosing Sony.

Sincerely,
Jenn.

Hi christina, Thank you for sharing your experience with the Sony X90L. We apologize for the inconvenience you faced with your new TV. It sounds like you encountered a temporary glitch that affected the picture display for HBO while the audio continued to work. We appreciate your patience in troubleshooting by unplugging and plugging the TV back in. We are glad to hear that the issue resolved itself the next morning and that the picture worked for all apps, including HBO.
If you experience any further issues, we recommend checking for any available software updates for your TV, as these can often resolve unexpected glitches. Additionally, you can reach out to our customer support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US for further assistance.
We value your feedback and are committed to ensuring you have a great experience with your Sony TV. Thank you for choosing Sony. -Sam

Hi MatthewO, Thank you for the feedback on your experience with your Sony X90L. We're delighted to hear that you're satisfied with your purchase. We have noted your input about the Google TV interface and will be sure to forward this feedback to the appropriate department. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam

Hi AlexA,

Awesome! We're glad that you were assisted professionally. It's also great that you are enjoying this amazing TV. Thank you for choosing Sony!

-Ralph

Hi DavidH, We are happy that you like the picture quality of your Sony BRAVIA 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. We take all user input seriously and will make sure your comments reach the appropriate person, especially with the supplied remote control. Thank you for choosing Sony! Vincent

Hi Nonickname111, we're glad you are enjoying your new TV. We understand your concern regarding the screen mode feature of your Sony unit. You can find this link helpful, please check:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90l/articles/00027127

Should you need further assistance, please visit the Sony support site. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Name:
BestBuy Username:
Model Number:
Question/concern:
Telephone Number:

See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony! ~Earl

Hi ShaneS, Awesome! We're very pleased to hear you like the overall quality of your Sony X90L. We value your input about the Google TV UI and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam

Hi SandeepgoudD,
Amazing! We're extremely pleased to hear that you are enjoying the incredible picture and sound quality of your X90L TV. We rely on customers like you to let us know what we're doing right to continue to provide the best experience possible. Thanks for choosing Sony! - Kris

Hi ChristyP, Awesome! It’s great to hear that you’ve had a positive experience with Sony TVs in the past, with your last one lasting 7 years. That’s impressive durability. Given Sony’s reputation and the upgrades in the X90L such as improved local dimming zones and Google TV integration, it’s likely built to last, especially with proper care. Here’s hoping it serves you just as well, if not better, for years to come! Enjoy your new TV! -Jess

Hi VasylR,

You made the right choice with the Sony X90L! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

-Ralph

Hi jbw1243, While we're glad you like the great picture quality of this TV, we regret to hear the issues you're having when watching night or dark scenes. This is definitely not the news that we would like to hear. We understand how important it is to find a TV that excels in displaying dark scenes with clarity and detail. There are various settings that can be configured in [Picture] settings to improve the overall picture quality and the viewing experience on your Google TV. More information about the picture adjustment settings of the TV can be found on the link below:

https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html

For streaming app issues, try to uninstall and reinstall the affected app and make sure that the firmware version of the TV and the app are all up to date.

If the Wi-Fi signal on your TV drops or intermittently disconnects, please follow the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/articles/00184183

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi ElaineF,

You made the right choice! We're thrilled that you like the sound, picture quality, and remote of the TV. Thank you for choosing Sony!

-Ralph

Hi JonnetteL, Great! Thank you for the 5-star rating! Good to know you had an amazing shopping and customer service experience. Thanks for choosing Sony! -Sam

Hi TomG,

You made the right choice! We're glad that you are happy with your purchase. Thank you for choosing Sony!

-Ralph

Hi OhannesD,

We're truly sorry to hear about the frustrating experience you've had with the Geek Squad technician regarding your soundbar setup. We understand your frustration that your soundbar isn't functioning correctly.

While Geek Squad is a Best Buy service, we want to ensure you're able to fully enjoy your Sony products. If you continue to have trouble getting your soundbar to work after reaching out to Best Buy, please don't hesitate to contact Sony Support directly. Our team would be happy to assist you with troubleshooting or guide you through setting up your soundbar.
Thanks for considering Sony Products.
-Eliab