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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1853 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 1,853 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv. Had to tweak a couple of small settings but it’s work the money and it’s a pinnacle of technology

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelW, Congratulations! You've made an excellent decision in purchasing the Sony X90L. We're thrilled to know that you are overall satisfied with the exceptional picture quality and superb performance of this great Full Array TV. Good to know your investment is worth it. Thank you very much for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic service by the installers. Very helpful and knew what they are doing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidR, Thank you for the fantastic 5-star review! We're thrilled to hear that you're enjoying your Sony BRAVIA XR X90L TV and had a seamless installation experience. We truly appreciate you choosing Sony, and we hope you continue to enjoy your TV for years to come! -Maria Sony_US

  • Rated 5 out of 5 stars

    New TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with my purchase and the overall assistance in choosing our TV and the installation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PegC,

      You made the right choice! We're thrilled that you are enjoying this amazing TV. It's also great that you were assisted professionally. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I haven't taken it out of the box yet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lazyboy, we're glad you like our your new TV! Thanks for choosing Sony! Enjoy! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Excellent picture quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture quality especially during the movie night.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DamilolaO, We are glad that you like the picture quality of your new Sony BRAVIA smart Google TV.
      With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for choosing Sony! Enjoy your movie nights! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesperson assisting me was quite knowledgeable and was able to give me the details of the product I was looking for in a manner that made sense to me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ReneeH,

      Great! We're glad that you were assisted professionally. We hope you also enjoy this amazing TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    The one piece is real!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful display and awesome graphics, my kids and I spend our time binge watching One piece.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarioH,

      Great! We're glad that you and your family are enjoying the picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Buy is the best!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent process. Ordered the tv and it was ready for pick up less than a hour later!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mick, Thank you for the 5-star rating! We're thrilled to hear that you had an excellent experience with the ordering process and that your new TV was ready for pick-up in less than an hour. Thanks for choosing Sony! -Sam Sony_US

  • Rated 2 out of 5 stars

    Getting Replaced

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After talking numerous people for there input on witch brand and model to choose!! I pull the trigger on this model, up to this day, this moment I wasn't 100% sure of my purchase. But now I am, its coming off the wall and being returned later this week!!! Today it shut it self down, and wouldn't come back on. There definitely a couple of bugs in this unit!!!!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveW,

      This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. We hope you already tried the troubleshooting steps on this link to help resolve the issue:

      https://www.sony.com/electronics/support/articles/00153674

      The TV comes with a 1-year manufacturer's limited warranty. If you still have the TV and the issue is not resolved, please contact our product support team via phone call or chat through this link:

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far excellent picture. Great for sports and movies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cablebuyer, awesome! We're glad you are enjoying the great picture quality of our X90L! See breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR™. XR Contrast Booster precisely balances light across the screen, adjusting brightness for higher peaks in glare and deeper blacks in shadow. Peak brightness is higher than ever for sublime depth and detail. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Perfect for Movies and Gaming 120HZ

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV, amazing balance, money/value Perfect for Movies and Gaming

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vasiliy, Thank you for the great review! We strive to provide a top-notch quality and are delighted to hear that you're satisfied with the 120Hz smooth gaming and movie watching experience with your new Sony X90L. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rated sound quality based on the in set speakers. Very small account of the thickness of the tv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertF, Thank you for the 5-star rating! Good to hear you like the great sound quality and slim and premium design of your Sony X90L. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Not the greatest sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture not overly happy with the sound easy setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV, complicated to set up. If you don’t have at least 2 people, have Best Buy do the setup. Take advantage of the free delivery.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ru1212, Great! We're delighted to hear that you are enjoying your new TV. Thank you for your output and for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Man it was worth my money for buying it just to play my PS5.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SynoeuthB,

      You made the right choice! We're glad that you like how the TV works well with your PS5. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    New tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product lot of questions about how and what to do. No instructions, geek squad finally installed it after three weeks. Glad I bought the tv guess it will take a while to see what it is capable of doing without instructions.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertW,

      Thanks for sharing your review and experience with the X90L. Your feedback is greatly appreciated. Help guides and manuals are available on our support website. You may find this link helpful:

      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90l/manuals

      In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Sincerely,
      -Ralph Sony_US

  • Rated 5 out of 5 stars

    TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a very good experience they are very help full and we love the ring camera Song TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bambi,

      Perfect! We're glad that you are enjoying this amazing TV. It's also great that you were assisted professionally. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    God tier to budget tv

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good tv. It’s a Sony it’s everything you would expect.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdolfoC, Thank you for your 5-star review. We're glad that your Sony BRAVIA XR X90L TV meets your expectations. Thank you for choosing Sony, and we hope you continue to enjoy many more amazing experiences with your new Sony TV! -Maria Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    65” full aray

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, sounds not that great.Overall nice tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic tv installation was great great associates with geek installation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BenC, we're glad you like our product! Thanks for choosing Sony! ~Earl Sony_US