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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1853 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 1,853 reviews
  • Rated 5 out of 5 stars

    My personal review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sony products and other products TV, refrigerator

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi vmum,

      You made the right choice with the Sony X90L! We're thrilled that you are enjoying this amazing TV. Thank you for always choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    BRAVIA 65

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed there wasnt an Xfinity App and I had to hook up a Roku

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your feedback, KevinB. The XR-55X90L model operates on the Google TV platform, which allows for the installation of only those apps that are compatible with this system. Currently, the Xfinity app cannot be directly installed on this TV model. This limitation is not a result of any restrictions set by Sony, but rather stems from compatibility and availability issues determined by the app developer. As an alternative, your choice to use Roku is commendable, as it offers effective access to the Xfinity app. We appreciate your input and will ensure that your suggestion is communicated to the relevant team.

      Thanks for choosing Sony!
      Warm regards,
      Gus Sony_US

  • Rated 5 out of 5 stars

    Eco power and picture quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice..the eco power situation is a lil weird because it effects the overall picture quality...but overall nice!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LelandH, We appreciate your feedback. We are happy that you like your new Sony BRAVIA 4K smart Google TV. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    My Sony

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the Sony even more . Very Crisp resolution and i love the contrast of the color. Nice to watch movie.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavemarkM,

      Perfect! We're glad that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    A gaming and movie kind of tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for both gaming and watching movies. The whole family loves it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelR, We're happy to hear that you're enjoying your game and movie time with your new TV. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    sony tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product and great salesman and very knowledgeable and helpful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, EstefanitamV! Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Perfect!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony never disappoints. Life long sony fan. Except the wifi keeps dropping other than that perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stand,

      Thanks for sharing your 5-star review and experience with the X90L. We appreciate you for being a Sony fan. It's unfortunate that you are experiencing Wi-Fi issues with the TV. For optimum performance, make sure that the software version of the TV is up-to-date. Please refer to this link for more information:

      https://www.sony.com/electronics/support/articles/00028577

      You may also find these links helpful:

      https://www.sony.com/electronics/support/articles/00184183
      https://www.sony.com/electronics/support/articles/00133631

      Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Thank you for choosing Sony!
      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Since I became a buyer from this Company I

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying that Solar panel for my nest camera for my saving protection of my home was a great idea

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnJ,

      You made the right choice! We're thrilled that you are enjoying this amazing TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, and very good service! Answered all my questions and help me pick the right product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelS, That's awesome! It's great to hear that you were assisted well by our local dealer. We are also happy that you like your Sony BRAVIA smart Google TV. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my tv but I love the people at Best Buy more great energy and family feel in the store thanks guys I appreciate your hard work

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HiramR, we're glad you love your new TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Fantastic TV!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic TV! The deliver people did an excellent job and walked me through setup. Couldn’t be happier!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmilyB,

      Awesome! We're glad that you are enjoying this amazing TV. It's also great that you were assisted professionally. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Loveeee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new tv honestly we are thinking of buying a new one for our living room

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RitchieV,

      That's great! We're glad to hear that you love your new Sony TV for your living room. Thank you for choosing Sony and enjoy your TV!

      -David Sony_US

  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Great TV, poor installation!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the TV and it was at a good price! However the Geek Squad installers were not knowledgeable with my old Harmony System, so the TV is hard to get working because it was set up improperly!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StevenR,

      Thanks for sharing your review and experience with the X90L. It's unfortunate that your setup wasn't done properly. We would to know more about what happened and help you out. Please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Reliable. We have 4 Sony tvs in our house. Easy to navigate and user friendly especially for seniors.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TeresaR,

      Amazing! We're thrilled that you are enjoying the user-friendly functions of the X90L TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the display and how the tv reacts and well as the space it takes up definitely makes one feel as they are at the movies

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamM, we're glad you love the picture quality of our newest product! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony success!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product with extra bright display and beautiful definition!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidT,

      Perfect! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love shopping at best buy, the prices and service are great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdmundoB, Thank you for the wonderful feedback! We're glad you had an amazing shopping experience. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were really helpful and wonderful to work with

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NickA, Thanks for the 5-star rating! We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Wow!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV has given a whole new viewing experience, and the sound bar adds to the enjoyment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MelissaL,

      Perfect! We're thrilled that you are enjoying the picture quality of the TV and how it works well with your soundbar. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    A+

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, best money saving, open box item in very good condition.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OrlyC, You've made an excellent choice! We're glad to hear you feel that the Sony X90L is worth its price. Thanks for choosing Sony! -Sam Sony_US