Customer Ratings & Reviews
- Model:
- XR65X90L
- SKU:
- 10187866
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Sony TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Purchase, we are in love with this TV. Especially Imax Enhanced Mode.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YangR,
You made the right choice! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!
-Ralph
DO NOT BUY!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV purchase I’ve ever made and I’m stuck with this terrible product. The tv itself and picture are great, the problem comes when I have to hard reset (unplug and plug back in) the tv 3 times a week because apps just won’t open, even after force closing them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CameronP,
We're glad that you like the picture quality of the TV. It's unfortunate that you are having issues with the apps on the TV. For optimum performance, make sure that the software version of the TV is up-to-date. Please refer to the steps on this link:
https://www.sony.com/electronics/support/articles/00028577
Additional troubleshooting steps are also available on this link:
https://www.sony.com/electronics/support/articles/00108468
Resetting the TV to factory settings may also help resolve those issues. You may find this link helpful:
https://www.sony.com/electronics/support/articles/00159487
Hope this helps. If still not resolved or you need further assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
shop with quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service, they have quality, which identifies them with the experience and attitude of serving the client and having what is necessary
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NataliaM,
What an excellent experience! We're glad that you are pleased with the service you received and thank you for purchasing our Sony - 65" Class BRAVIA XR X90L Full Array LED 4K HDR Google TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony! - Marco
Amazing!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great TV. Worth the price. Great for gaming as well.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, RoSu! We're glad you are happy with your purchase. Enjoy and thanks for choosing Sony. -Craig
You need this TV
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great tv for my man cave…4k quality is amazing! It was definitely worth the purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeithT,
You made the right choice! We're glad that you are enjoying the picture quality of the TV. Thank you for choosing Sony!
-Ralph
The best experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service and knowledgeable geek squads that installed my new TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JodieK, It's great to hear that you were assisted well by our local dealer. We hope that you also like your new Sony BRAVIA 4K smart Google TV. Thank you for your purchase. Enjoy! Vincent
Give me a real remote!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Watching from an angle you lose like a 3rd of the color. Also remote has no numbers on it. Same as a firestick remote.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CalvinoS,
We're sorry to learn you've been running into difficulty. We also understand you would like to use a remote with a numeric pad to manually select and navigate channels. Unfortunately, there is no numpad on the X90L models remote control, however, the supplied TV remote has MENU (Control menu) button. You can press this button, and it will display a menu on the TV to use button functions that are not on the remote control on the screen so you can easily enter a channel.
The X90L has the ability to maintain good colors and good viewing angle from the sides. Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. This TV doesn't feature X-Wide Angle and X-Anti Reflection. If you really want the best viewing experience, it's a good idea to turn off all lighting sources as Sony TVs look the best in the darkest environment possible. Light from windows and lamps may cause glare on the TV screen. Using a brighter Picture Mode, like Vivid or Standard, will also help reduce reflection while watching TV or gaming.
Picture quality also depends on the signal and content. That being said, if you're experiencing the color is not correct or odd colors appear when watching content on the screen, check the troubleshooting steps provided on the link below to resolve the issue
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90l/articles/00032635
If there is something that we can help you with, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv, ease of controls and navigating, works well with sound system.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CherylF,
Great! We're glad that you like the user-friendly functions of the TV and how it works well with your home entertainment setup. Thank you for choosing Sony!
-Ralph
Love this TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is amazing, I love that it connects to Alexa and it’s great for gaming!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SummerS, That's great! We are thrilled to hear that you love your Sony BRAVIA 4K smart TV. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for choosing Sony! Vincent
Sony 65 in Bravia TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Sony 65 inch TV. Wanted a Smart TV and chose Sony since my other one lasted 16 yrs !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JakesMom, great! We're glad you love our newest TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl
Smart TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a perfect size for our loft. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Riri, wow! We're glad you like your new TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony! ~Earl
Eddih
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top rated Sony TV I love to watch games movies and any other streaming
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenWallace155,
Amazing! We're thrilled that you are enjoying the picture quality and supported apps of the TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!
-Ralph
Blacked-out screen & split screen issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TWO TV's - both SAME ISSUE: Bought this TV on black Friday 2024- what a deal! 13 days later, while streaming YouTubeTV app, the entire screen went black with bright lines on the left & right edge, yet the audio continued, strange. When I tried the NetFlix app, it incorrectly displayed only the left half of the screen, but twice! so strange. Luckily I was within the 14 days and returned/exchanged it for another TV, same exact model. On day 50, the replacement TV did the SAME EXACT THING! BestBuy recommended the GeekSquad assess it, claiming it was a software update incompatibility issue. On a whim- I factory reset the tv, and it functioned normally for the time being. After reading reviews (thanks everyone), I'm convinced it will occur again and I don't feel like factory resetting my TV every few weeks and having to repeatedly reprogram the apps and tune the surround sound. Luckily I am a TotalTech member, and BestBuy has been good to me. Also, I always purchase the extended warranties with items like this... just because. BestBuy has been helpful and honored all extended warranties, Thank You BestBuy and GeekSquad crew.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, We apologize for the inconvenience. This is definitely not what we wanted you to experience. Though we're glad that your dealer assisted your professionally with your concerns. If you need further assistance with your device, you may reach us at [email protected] with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of my favourite tvs in obsessed with how it fits in my studio
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RachelB,
Amazing! We're thrilled that the TV is perfect for your home entertainment setup. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!
-Ralph
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Wall mounted over fireplace. Easy wall mount.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelAyers, Thank you for the 5-star rating! We're very happy to hear you appreciate the ease of installation of your new Sony X90L. Thanks for choosing Sony! -Sam
Great store
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great store. Great help. Tv is perfect and great recommendations
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerrickS,
Thank you for the 5-star rating! Glad to hear your enjoyable shopping experience and how much you like your new TV. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! - Kris
I feel it’s OK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is OK and it does have great sound quality but the picture looks pretty dull. It is a bright TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CleoH,
Thanks for sharing your review and experience with the X90L. We're glad that you like the sound quality of the TV. Your feedback about its picture quality is greatly appreciated. For optimum performance, make sure that the software version of the TV is up-to-date. Picture quality may vary depending on the source content. You do have the option to adjust the picture settings of the TV depending on your needs. For more information, please refer to these links:
https://www.sony.com/electronics/support/articles/00028577
https://www.sony.com/electronics/support/articles/00190409
You may also find this link helpful:
https://www.sony.com/electronics/support/articles/00245141
Hope this helps. In case you need further assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Great Sony!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best Sony we have ever owned! We are so glad we bought it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuliaandrayS, we're glad you like our newest product! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing SONY. ~Earl
Sony tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new tv. Had it installed and did a good job!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SueO, amazing! We're glad you love your new TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony! ~Earl
Sony 65 inch Smart Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. The thin frame is great. The picture quality is not quite at bright and clear as in store. It was a bit pricy for the size and quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Useless, We appreciate your feedback. You can still adjust the picture quality of your Sony BRAVIA according to your preference by going to its picture setting: https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html. Despite your concern, it's good to know that you still like your TV. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Should you need further assistance, you can email us at [email protected]. Thank you for choosing Sony! Vincent
