Customer Ratings & Reviews

Hi StephenR, Great! We're delighted to hear you like the peak brightness level, clear and crisp display, intuitive Google TV experience, and Bluetooth capable remote of your Sony X90L. Thank for choosing Sony! -Sam

Thank you for the great review, Raine! We're thrilled to hear that you are enjoying your Sony XR65X90L.

- The beautiful picture you mentioned is powered by our advanced Cognitive Processor XR™, which understands how humans see and hear, delivering intense contrast with pure blacks, high peak brightness, and natural colors.

- The ease of toggling through settings and content can be attributed to the Google TV interface, which provides a seamless and intuitive user experience. It centralizes your streaming services and offers personalized recommendations, making it easy to find what you want to watch.

- We're glad you found it to be great value for its price. The XR65X90L aims to offer high-end performance features, ensuring you get the most out of your entertainment system.

Your feedback is highly appreciated, and we hope you continue to enjoy your viewing experience!
Thanks for choosing Sony!
Gus

Hi PCDisappointed, we're glad you like the picture and sound quality of our product. Thanks for choosing Sony. ~Earl

Hello Deepakprakash, thank you for the 5 stars score! We're glad to read the BRAVIA XR X90L is giving you a great TV viewing experience. This TV is the best match for your PlayStation 5, we hope you keep enjoying your gaming. Thank you for choosing Sony. Regards. -Jenn

Hi GeneT, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! For useful information and how to use the features of the TV, please check out our help guide link: https://helpguide.sony.net/tv/kusltn1/v1/en-003/index.html
Thank you for choosing Sony! -Carl

Hi GuadalupeZ, Thank you for sharing your positive experience with your Sony X90L! We're glad to hear that you're happy with the vibrant colors and overall visuals of this TV. You've made an excellent choice and thanks for choosing Sony! -Sam

Hi Edgeg,
Thank you for sharing your experience! It’s great to hear that your new Sony BRAVIA XR X90L has met your expectations and that the store team provided excellent service. Congratulations on your upgrade and thank you for choosing Sony! Enjoy! -Maria

Hi CopperL,

You made the right choice with the Sony X90L! We're glad that you like the size and picture quality of the TV. Thank you for choosing Sony!

-Ralph

Thank you for the fantastic review, LeoC!

We are so happy to hear that the XR65X90L has been a hit with the whole family over the past year! It’s wonderful to know that the various features and amenities are providing the premium experience we aim for with the BRAVIA line.

There is nothing we love more than hearing our products are still delivering satisfaction well after the first day of setup. Thank you for making Sony a part of your home and for your continued support!

Best regards,

Gus, Sony Social Media Team

Hi DeniseM,
Thank you for your purchase. While we are happy that you like the picture quality and how easily you can use the apps, we're sorry to hear that you are having some issues with the TV. Please allow us to help and turn this to a better one.

First, make sure the TV runs to its latest firmware version. Here's the link for the firmware update.

https://www.sony.com/electronics/support/lcd-tvs-android-x90l_x91l-series/xr-65x90l/software/00294706

Second, you may follow these helpful links for troubleshooting.

The TV Freezes When Watching a TV Program:
https://www.sony.com/electronics/support/articles/00167132?utm_source=glean
https://www.sony.com/electronics/support/articles/00159487


We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.


Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the X90L:


We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
Marco

Hello Jason,

We’re delighted to hear that you’re enjoying the exceptional performance of your TV! It’s wonderful to know that our product has effectively met your needs. With Acoustic Multi-Audio technology, our TVs deliver realistic sound and crystal-clear dialogue, elevating your viewing experience. Thank you for choosing Sony!

Best regards,
-Fred

Hi GeorgeF, we're glad you like the picture quality of our product. Thanks for choosing Sony. ~Earl

Hi FrankieN, Thanks for the 5-star rating! We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig

Hi SonyUser, we're glad you are enjoying your new TV. Thanks for choosing Sony. ~Earl

Hi Iceboxbuyer, Thank you for the 5-star rating! It's fantastic to hear that the Sony X90L is enhancing your living room experience! Great picture quality and sound are exactly what one looks for in a good TV. Thanks for purchasing the 65" X90L and for choosing Sony! -Jess

Hello KennethM,

Thank you for sharing your feedback on the XR65X90L! We are delighted to hear that it has surpassed your expectations. If you have any questions regarding its performance, please don't hesitate to reach out for personalized assistance.

For technical support information, kindly visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.

Thank you for choosing Sony!

Best regards,
-Fred

Hello LisaM, thank you for awarding the X90L TV a five-star rating! We're thrilled to hear that you love the vibrant colors of the screen. Read that you would recommend this product means a lot to us! Thank you for choosing Sony! Regards. -Jenn

Hi Eskg, Thanks for sharing your awesome experience. We are thrilled to hear that your new Sony BRAVIA exceeded your expectations. We always strive to deliver the best picture and sound quality with our TVs. With our BRAVIA X90L, you will see a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. It has Sound positioning tweeters, in additional to the TV speakers, which elevates the sound so what you hear matches the picture you see. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for your purchase. Enjoy your movie nights! Vincent

Hi BriBrifun Great! We're thrilled to hear that you like the picture quality of your new TV. We appreciate your feedback and thank you for choosing Sony. Erin

Hello SamanthaR, thank you for this fantastic review! We're delighted to read you're loving the BRAVIA XR X90L, we appreciate that you would recommend this product. Thank you for choosing Sony! My best regards. -Jenn