Customer Ratings & Reviews
- Model:
- XR65X90L
- SKU:
- 6544733
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers regard the 65" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023) highly for its excellent picture quality, realistic color, and ease of use. Many find the setup process straightforward and appreciate the overall TV quality, especially considering the reasonable price. Some customers have noted minor drawbacks such as the remote control lacking a number pad, minimal glare, and occasional slight blooming. A few have also mentioned concerns about contrast and occasional lag when opening apps.
This summary was generated by AI based on customer reviews.
Unhappy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My BIGGEST concern with Best Buy is the fact you can not phone directly to the store This is a huge concern. If I want a simple question addressed I get who knows who in who knows where. My next purchase will be at a store I can call
I would recommend this to a friendReally good customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The employees were really involved. They really helped us with all the information need before buying the actual tv. Overall the aulity of service was a 10/10. They were really patient and made it clear on what we were getting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Priscila,
Great! We're glad that you were assisted professionally. You made the right choice with the Sony X90L! Thank you for choosing Sony!
-Ralph
- Pros mentioned:Price
Great quality TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m happy with my purchase, tv works great and for the price, it’s a great deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ReneG, That's awesome! Good to know that you're happy with your purchase and it works great. Thanks for choosing Sony! -Sam
Amazing TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing TV always been a fan of the sony brand still have my tv from 14 yeara ago built to last
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AdrianM! Thank you so much for the five-star rating! We are thrilled to hear that you are enjoying your X90L TV. Your loyalty to Sony over the past 14 years means the world to us. Reviews like yours inspire us to keep innovating and developing new technologies. We truly appreciate your support! Best regards, -Jenn.
- Pros mentioned:Picture quality
Great T.V.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy with the purchase of this television. The colors and clarity are amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DebbieC, Thank you for the wonderful review! We're so glad to hear that you like the vibrant colors and amazing clarity of your Sony X90L. Thanks for choosing Sony! -Sam
Great upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic TV. Upgrade at not much of a cost. Bought it on sale and saved $300.00.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, JosephR,
Thanks for the review and the 5-stars rating! We are totally sure you'll fall in love with the amazing picture quality, powered by Sony's XR Processor, which intelligently enhances every scene in real-time boosting color, contrast, and clarity. We're sure it's going to make your movie nights feel completely immersive.
Thanks for choosing Sony, have a nice day!
-DiegoV
Pleaser with our SONY 65"
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were very pleased with the shopping experience for a 65" flat screen TV for our newly repurposed living room. BestBuy even honored their low price guarantee when we returned with our original receipts when the price dropped for Black Friday specials.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnK, Thank you for the excellent review! We're glad you like the amazing picture and sound quality, and ease of setup of your new Sony X90L. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! -Craig
- Pros mentioned:Picture quality
Nice picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture, 4k is great when streaming. Have not been able to pair to my iPad yet and that’s a bummer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElaineC,
Thanks for commenting. We are pleased to hear your satisfaction with the amazing picture quality of your XR65X90L. We are sorry if you are having an issue connecting your iPad to the TV. To resolve this problem, let's attempt to isolate and address it by following the troubleshooting steps on this article:
https://www.sony.com/electronics/support/articles/00240540
I hope this helps.
With Sony X90L, you'll see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay.
Should you need more information/technical assistance, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Picture quality
Clear bright picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear bright picture. Sometimes loses internet connection even though I have high speed fiber
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TechHead, We are happy that you like the picture quality of your Sony BRAVIA 4K smart Google TV. Sorry about the internet connection issue. If your BRAVIA Wi-Fi signal drops or intermittently disconnects from the internet, we can follow the troubleshooting steps here to isolate and hopefully resolve this issue: https://www.sony.com/electronics/support/articles/00184183. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
Helpful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ed was very helpful he guided me in the right direction. Told me that other brands are going downhill and that I should invest with Sony. I told him my budget and he was able to offer me a great deal with a discounted sound bar as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Natalie,
You made the right choice! We're glad that you are enjoying this amazing TV. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Picture quality
Sony 65”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the size, Great Picture and price with partial payment on gift card.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoraS,
You made the right choice! We're glad that you like size and picture quality of the TV. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Picture quality
Better remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has a great picture. The remote, however, is not very user-friendly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bamboocuttingboard, Thank you for the feedback on your experience with your new Sony X90L. We're very happy to hear you like the great picture quality of this TV. At Sony, we are always looking to improve our product quality and features. We have noted your input about the remote control and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Sam
- Pros mentioned:Price
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new tv great viewing and price, love that I can stream all my apps directly
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, WanitaW! We're glad you are happy with your TV. Enjoy and thanks for choosing Sony! -Craig
Glitches
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv glitches on us and it really makes me nervous. Not sure what the issue is but for the price I really think that is not acceptable
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CraigW, We're sorry to hear that you are experiencing issues with your TV. This is definitely not what we wanted you to experience. We'd like to verify some details so we can assist you better. Can you describe to us the issue with your TV? Does it happen when you on the TV's home screen? Does it also happen when watching from your input devices? Does it do the same when watching from streaming apps like Netflix, YouTube?
If you're experiencing the issue while the TV is on the home screen, make sure that the power cord is plugged in properly. Consider other outlets if possible. If it happens when watching from your input devices, make sure that the cables are connected properly.
In the mean time, kindly perform power reset on your TV. This can help refresh your TV's system, If the issue still occur, please perform factory reset on your TV. Please note that resetting your TV will default back to factory settings. Lastly, make sure that your TV has the latest firmware update. Hope this helps. Thanks and regards, -Craig
Sony
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new Sony! Best Buy was so helpful in me making my purchase! And the crew that came to set it up was phenomenal! Would buy from them again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ACG7619, Thank you for the wonderful feedback! We're glad you love your new Sony X90L. And good to know you had an excellent BestBuy shopping experience. Thanks for choosing Sony! -Sam
The sales associate Ava Christensen is the reason
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase and the sales person Ava Christensen was the most helpful associate I have had the pleasure of working with. She was very knowledgeable, and the main reason we made the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MickeyP, we're glad you had a great experience with your purchase. Enjoy your new TV! Thanks for choosing Sony! ~Earl
Sony TV’s Excelkent Choice!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV and a Thank You to Eric the Salesman who spent a good hour explaining the Highs and Lows and differences between the different TV Brands!! Great Guy and Very Knowledgeable!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi coach,
That's great! We're glad to hear that you like your new Sony TV. Thank you for choosing Sony!
-David
Much to choose from
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The television and soundbar both are very nice and work well. I feel that the television that we came in to buy was disparaged by the salesperson without us really having the opportunity to check it out, and we were upsold to the set that we purchased. We are happy with our purchase, yet I feel that disparaging a brand is not good sales practice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertS, thanks for choosing and purchasing our product. We appreciate your feedback regarding your purchase. We hope you enjoy your new TV! Thanks again for choosing Sony. ~Earl
- Pros mentioned:Picture quality
Dissapointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv 2 months ago based on the reviews. Picture, color, and brightness were great. On the 60th day, tv died, no power. Troubleshooted and called the service center for repair in Houston. Spent $1000 and am looking at another $740 in repairs. Very disappointed...
No, I would not recommend this to a friend Best Buy !!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! and the men that set it up were terrific !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pickles, that's fantastic to hear! We're thrilled you're loving your new Sony - X90L and that the installation process was smooth and clean. We design our TVs for an exceptional viewing experience from the moment it's set up, so your feedback means a lot! Enjoy every moment and thank you for trusting Sony! Regards, -Dominick