Customer Ratings & Reviews
- Model:
- XR65X90L
- SKU:
- 6544733
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers regard the 65" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023) highly for its excellent picture quality, realistic color, and ease of use. Many find the setup process straightforward and appreciate the overall TV quality, especially considering the reasonable price. Some customers have noted minor drawbacks such as the remote control lacking a number pad, minimal glare, and occasional slight blooming. A few have also mentioned concerns about contrast and occasional lag when opening apps.
This summary was generated by AI based on customer reviews.
Sony TVs are not what they used to be
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is nice. But I don’t like how you turn it on. I had the guy from spectrum here for something and asked him to try to get it so I can turn them on with the spectrum remote. He said it could. But I also have to use the Sony remote to turn it on. And sometimes it comes on and says the boxes turned off. That is weird. I wish I had my old TV Some guy from spectrum said we had a bad chip so we gave it away I do not like having to use the spectrum remote, and then the Sony remote to turn it on. All these things come up. I just don’t like doing that I’m in my late 60s and I don’t like that at all
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LouannB,
Thank you for sharing your review and feedback on the XR65X90L TV. We understand that using multiple remotes can be inconvenient, especially in your situation. The issue you're experiencing with needing to use both the Spectrum remote and the Sony remote to turn on the TV can indeed be frustrating.
To troubleshoot and potentially resolve this remote control issue, you can try the steps outlined in the article "My TV remote control is not operating properly or doesn't work at all." Here are some relevant steps:
• Verify TV Buttons Operation: Ensure that the buttons on your TV itself (on/off, volume up/down, etc.) are functioning properly without the remote.
• Power Reset: Unplug the TV power cord from the wall outlet, wait about two minutes, then plug it back in to perform a power reset.
• Remote Battery Check: Remove the batteries from your remote control, press and hold the Power button for three seconds, wait a minute, then reinsert the batteries correctly.
• Update TV and Remote Software: Ensure that both your TV and any involved remote controls are updated to the latest software versions.
Reference:
https://www.sony.com/electronics/support/articles/00030297
https://www.sony.com/electronics/support/articles/00231443
Additionally, it may help to refer to the specific guidelines provided by your cable service provider, Spectrum, for configuring their remote to work with your Sony TV.
If the problem persists or you may need more information, please email the below information to socialsupport@am.sony.com so we can better assist you.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue/Concern:
We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.
Sincerely,
Romeo
Sony Social Support
I love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my tv so much, probably the best purchase I’ve Made this year. Only complaint I have would be the sound quality, not as good but the rest of the features definitely make up for it! Nothing a good surround sound couldn’t fix.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArionnaL, Choosing this TV will definitely be worth it! Thank you for choosing and purchasing Sony X90L Full Array LED TV. We are happy to hear your purchase went well and you appreciate the overall performance of this TV. Your feedback regarding the sound quality is extremely important to us and is very much appreciated. As a suggestion, you can configure various settings related to the TV’s sound such as sound quality and sound mode. Select the appropriate sound setting for your Google TV which best suits you. Thank you for sharing your awesome feedback and for choosing Sony! -Jess
Sony 65"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased as a gift to son and family. They really are enjoying this purchase. This was not the original TV that we were going to buy, but after speaking with the employee, this was the best purchase for them within our budget.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrandmaRose, You've made an excellent choice! We're delighted to know that you are enjoying the excellent picture quality and you appreciate the smart Google TV features of the TV. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the X90L. Our amazing 4K Full Array LED TV powered by Cognitive Processor XR™ delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you so much for your purchase and for choosing Sony! -Jess
The product and my great experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very great product and the treatment i got when i was picking the tv up was very great. I will always shop at bestbuy. Best buy is the only shop that has the best quality in electronics. Kidos to them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Martinomeogu,
Thank you so much for sharing your experience! It's great to know that you like the treatment that Best Buy provided you.
With the XR65X90L you can hear an exceptional audio experience with more realistic sound and clear dialogue.
Enjoy your new TV!
Thanks for choosing Sony!
Best regards,
Stephanie
Syfy Hinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Clear viewing screen. When hooked up to my new DENON Receiver the surround sound is wonderful. The entire family is enjoying every minute of the time spent watching our new Soney 65-inch TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesJ, we're glad you are enjoying our product! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl
It's okay but I wish I'd gave gotten an OLED tv.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's much to appreciate about this tv but setting it up was not easy and I'm still having trouble getting the sound and character's mouths to be in sync and the color isn't as vibrant as it was in the store. Trying to fix these two things oaths tv has proven difficult.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KateP,
Thank you for your time writing this review. While we are glad you like your X90L TV, we're sorry to hear your difficulties in setting up and some issues that you are experiencing with the unit. Allow us to help and turn this to a better experience.
If the audio and video on your TV are out of sync or there's an audio delay, please try some solutions below:
Make sure that the TV has the latest system software (firmware) installed.
If watching a TV program, try changing the channel to see if the problem occurs on other channels; if it only occurs on one channel, then the issue is with the broadcast.
Make sure all cables are securely connected to the TV and the source device.
Try playing a different video source to determine if the issue occurs with other connected devices.
Set the Game Mode to Off when watching TV or playing a DVD or BD.
Set the Game Mode to On when playing a video game.
Perform a power reset on the TV.
If there is a home theater system and a digital optical cable is used in the connection, manually change the Audio/Video Sync or Audio Delay setting on the home theater system (if available).
For reference: https://www.sony.com/electronics/support/articles/00026069?utm_source=glean
The X90L TV has picture settings which allow a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your TV. Please refer to this link on how to adjust the picture settings on your TV and enhance your viewing experience:
https://www.sony.com/electronics/support/articles/00190409?utm_source=glean
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Highly recommended..
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely good quality smart TV you pay for the good price and performance.. satisfied with my sony Purchased..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexisC, awesome! We're glad you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Picture quality
Moving? Fuggedaboutit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought both the tv and sound bar Nov 23. Chose Sony for the picture and because I have owned Sony TVs before. Fast forward to March 24 after I moved, my tv quit working. It was packed and moved by professional movers. I call Sony and the response is, well, it is out of warranty. No other suggestions or options. I looked on the web site and there are not licensed Sony tv people anywhere close (I live in a metro area). I find a tv repair person and he tells me that the led bulbs are not working. The TVs are so thin, any movement can damage them. The repairman can seem to find bulbs since the tv is so new, so I have a black screen on my wall. It appears the only option is to now buy a new tv. I am very dismayed that I took all of the precautions to move my tv and now it is useless. Is this now Sony quality????? No parts to even fix it, really? Do NOT move this tv if you want it to work again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cinn, we're genuinely sorry to hear about your Sony - XR65X90L not working after moving. We understand how frustrating this situation must be especially after mentioning you took all the precautions. We'd like to take a further look into your case, please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best buy Username:
Telephone Number:
Model Number:
Issue/Concern:
Thanks for considering, regards. - Dominick
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV! It's bright and shows very well. Sony products are awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DawnK, thank you for the five-stars! We're pleased to hear you love the X90L bright picture. Thank you for choosing Sony! Best regards, -Jenn
- Pros mentioned:Picture quality
Great TV for the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good picture on this TV. I wish it had a better remote control.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidH, We are happy that you like the picture quality of your Sony BRAVIA 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. We take all user input seriously and will make sure your comments reach the appropriate person, especially with the supplied remote control. Thank you for choosing Sony! Vincent
- Pros mentioned:Tv quality
x90l
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV itself is amazing. Android interface is less so.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewO, Thank you for the feedback on your experience with your Sony X90L. We're delighted to hear that you're satisfied with your purchase. We have noted your input about the Google TV interface and will be sure to forward this feedback to the appropriate department. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam
Movie watcher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vey good TV for $1,299.99 The only issue i having is changing the format. Using zoom on cable channels is fine but reading any cable channels are to wide to read.They must be back to normal or full picture. Zoom is fine for cable movie's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nonickname111, we're glad you are enjoying your new TV. We understand your concern regarding the screen mode feature of your Sony unit. You can find this link helpful, please check:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90l/articles/00027127
Should you need further assistance, please visit the Sony support site. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Model Number:
Question/concern:
Telephone Number:
See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony! ~Earl
- Pros mentioned:Picture quality
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV with nice picture quality and sound. I am happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandeepgoudD,
Amazing! We're extremely pleased to hear that you are enjoying the incredible picture and sound quality of your X90L TV. We rely on customers like you to let us know what we're doing right to continue to provide the best experience possible. Thanks for choosing Sony! - Kris
Surprised and unexpected purchase!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and very safistcated service, with no problem ro answer very technical questions about the product. Real friendly atmosphere with a proposal of every posibke option o. My purchase. Recomend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexA,
Awesome! We're glad that you were assisted professionally. It's also great that you are enjoying this amazing TV. Thank you for choosing Sony!
-Ralph
The best budget choice for a home tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV. The best buy associate recommended this over the samsung qc80 and i should have listened the first time. I didnt like the samsung so i had to exchange it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VasylR,
You made the right choice with the Sony X90L! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!
-Ralph
Worth it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was definitely a surprise. The family enjoys watching movies together.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarbaraF,
That's great to hear! The X90L is designed to deliver top-notch picture quality. Nothing beats enjoying movies together with the family. Hope you all have many amazing movie nights ahead!
Thanks for choosing Sony.
-Aldair
Comments!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love buying with Best Buy ! The product was good and no problem at all with the shipment or the profit at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulioM,
Thank you for your feedback! We're glad to hear you had a seamless shopping experience and that your BRAVIA XR X90L met your expectations. Enjoy your new TV, and thank you for choosing Sony! -Maria
- Pros mentioned:Picture quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture very clear. Easy to use remote. Sound quality good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElaineF,
You made the right choice! We're thrilled that you like the sound, picture quality, and remote of the TV. Thank you for choosing Sony!
-Ralph
Bravia XR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing clarity: perfect for our needs. My husband watches a lot of NFL on it and it feels like we're at the game.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaC, It sounds like you and your husband are having an awesome viewing experience! The clarity and detail of your Sony BRAVIA XR X90L TV really make a difference, especially for sports like NFL where every moment counts. It must feel like you're right in the action! Thank you for choosing Sony! Enjoy the game-day experience! -Maria
- Pros mentioned:Picture quality
Disappointed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this on the strength of Sony's reputation. The picture is pretty good but I was hoping night scenes would look better in a well lit room. Sometimes there is very little detail. Just a lot of dark. I've had some issues with streaming apps so I would have to use my Roku. Within the last couple of months it lost the Internet connection and I would have to go to settings and reconnect. The last time it lost Internet it wouldn't reconnect until I shut down and unplugged and restarted the TV. Discouraging considering that this set is only 8 months old.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jbw1243, While we're glad you like the great picture quality of this TV, we regret to hear the issues you're having when watching night or dark scenes. This is definitely not the news that we would like to hear. We understand how important it is to find a TV that excels in displaying dark scenes with clarity and detail. There are various settings that can be configured in [Picture] settings to improve the overall picture quality and the viewing experience on your Google TV. More information about the picture adjustment settings of the TV can be found on the link below:
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html
For streaming app issues, try to uninstall and reinstall the affected app and make sure that the firmware version of the TV and the app are all up to date.
If the Wi-Fi signal on your TV drops or intermittently disconnects, please follow the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/articles/00184183
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam